Finley's Roofing Inc

Lani and his team did a great job and kept us informed on all steps in the progress. The house looks so much better now both the roof and gutters have been replace. Excellent job done

did a great job at a fair price.

They were on time and completed timely.

Excellent service. I have a beautiful roof. Very professional, on-time, and courteous. I would hire them again and recommend them, absolutely!

I needed a new roof on my home and had obtained quotes from four different companies. After much review, I selected Finley's Roofing, Inc. From the beginning, the company owner, Lani Finley, was very friendly and knowledgeable. Mr. Finley provided me with a detailed estimate and explained how the re-roofing process would progress and made a few much appreciated recommendations. I was also provided with informative documents that would help me make my final decision. Once I signed the agreement, the roofing materials arrived as scheduled and the roofing work was started the next day and was completed on schedule. The Foreman, Leandro, quickly introduced himself the first day. He was very polite and was able to answer all of my questions while on site. Leandro and his crew worked hard and were very focused on their assigned tasks. The entire crew took pride in their work and it was obvious that they had had a lot of experience doing roofing work. I am very pleased with my new and roof and with the level of care that was applied during the installation process. I would definitely recommend Finley's Roofing to my friends and neighbors.

Outstanding professionalism and responsiveness! I would have to call Finley's a "well-oiled roofing machine"! Our materials choices, the job process and our Warranty (the best in the business) were thoroughly explained before-hand. From "tarping" to dumpster delivery and pick-up, delivery of roofing material(s), protecting our shrubs and flower beds, fast well-coordinated demo/roofing crew, extraordinary clean-up... it was equally what they did and the way they did it. The crew was punctual, careful, respectful and efficient. Finley's worked with us and our insurance carrier to provide a top-of-the-line roof and their estimate matched the final bill to the penny. We could not be happier. Start to finish this has been our best contractor experience ever.

The work performed was good. However, Lani Findley was extremely rude and I could not believe the lack of professionalism he demonstrated. He expected me to take his nighttime calls and didn't always leave a message. He stated I knew who was calling and should have answered or called back. i don't take calls from men at night. Lani Findley was generally unprofessional, but I let it slide because I believed they would do a good job. They finished late on a Thursday night and did not finish clean-up, left a wire hanging, scratched a window and trampled come plants. Lani Findley called late Sunday night while i was having dinner with my family out of town. He left a message on Tuesday and I immediately called. He only asked when he could get his check. I let him know there were some issues and he started yelling at me about my availability. i was out of town for my father's surgery and he kept yelling at me about my availability. I have never been spoken to in the way Lani Findley chose to speak to me. I was agreeable to provide a sizable check, 19,000.00 and he still threatened to put a lien on my house. I was worried about my dad and Lani Findley only wanted to yell at me about my availability. He lied about trying to reach me all weekend. There were no e-mails or missed calls from him. i would never hire him again although I believe we received good product and workmanship.

First the good stuff. This is a company that does not skimp on workmanship or materials and I believe that their 75 years of roofing experience shows it. The roof I replaced was with a GAF Timberline American Harvest series shingle that Finley’s Roofing automatically includes with a system plus warranty. Trust me this is a great warranty as it covers material defects for 50 years. If you want specific details, here’s the link, [*** Link removed ***] Along with that they offer a 10 year workmanship warranty. I’m not sure how many other companies can boast this kind of warranty but other proposals only came with a 5 year workmanship warranty. Mr. Finley and his crew (Leandro) were very pleasant to work with before and during the job process. On day one, tarps were laid around the perimeter of the house to catch falling debris as they stripped the old roof from the front of the house. As the roof was striped two workers would pick up the debris and place it into the dumpster. By the end of day one the front of the house was stripped of the old roof and worn or bad OSB plywood was replaced by better non USB plywood. Again, this is a company that sees if your roof could fail in any way, shape or form they are going to make sure that you have the best possible repairs. At the end of day one the felt had been laid on the front of the roof and ice/water shield had been applied to the valleys and other critical roof areas. A good portion of the shingles had been installed on the front of the house at the end of day. Day two, the back of the roof was stripped, OSB plywood had been replaced, and the ridgeline had been cut back on both sides around 15 or so inches to get new plywood installed. I’m guessing this was to make sure that the new ridge vent had new wood to be nailed to. I confirmed with Leandro my concerns that the dormers were step flashed as stated in the proposal because these were areas of leaks from the old roof. I felt very confident with his response. By the end of day two the roof was completed. Now, for some things that could have been handled a little better. Sometime late in the afternoon of day two close to 5:00pm the team was finishing small portions of the front of the roof and about half of the shingles on the back of the house had been installed. Noticing the progress of the job, I went to Leandro asking him if he was going to be back the next day as I kind of assumed he might be. He said he was going to try and be finished by the end of the day but my sense was that he wasn’t sure. About 6:15pm I get a call from Mr. Finley asking how things were going and I said I thought they were going very well. Among one of the things we talked about, Mr. Finley said that when the job was completed I was going to do a final walk around with Leandro to make sure things were done to my satisfaction. Well, that never happened. I talked to Leandro about a couple things I would like to see done as he was working on the job but in no way thought this was to finalize any kind of phase that the work had been completed. It was very late in the evening, very little light was left when I went out to Leandro to get some specifics about the job because I wanted to write them a good review. I couldn’t tell whether the whole roof was done and Leandro didn’t mention the same, so I didn’t make anything of it until the next morning. I figured if Leandro was done or close to being done he would have said something the evening before. The next morning not knowing if anyone was coming back I did a walk around. I found a full sheet of OSB plywood and a two by four laying in my driveway where the dumpster use to be. I never heard or did I not know when the dumpster came. No big deal, I walked around the rest of my house and low and behold the roof was finished. The overall cleanup was done very well. I did notice that some of the things that were moved so tarps could be laid did not get put back into their original spots. None of these things were a big deal to me, but I do believe that if a proper walk around with Leandro had been done they would have been resolved. Two days later while blowing leaves from my front lawn I noticed some damage to it. It had been where some heavy equipment had been used by the roofing company. It looked like maybe a fork lift that was used to remove roofing supplies from the truck had damaged the lawn. I wasn’t very happy about what I saw with the lawn but it does look like someone caught on to what was happening because they used that forklift a number of times to get supplies from the truck on the street that was next to my lawn to the front of my house and the damage would have been much worse. Now this is where things could have gone a whole lot better. A week and a half after the job had been completed, Mr. Finley comes out to my house to drop off the roofing warranties and settle up on the final invoice. From my previous conversations with talking to him on the phone he was always very pleasant, showed extreme pride in his business and was very knowledgeable about the roofing business. I felt he would appreciate complete feedback, be it good or bad so that he was getting the whole picture. In many businesses this is welcome in order to satisfy the customers and make improvements when they can be made. Well, I was wrong about giving Mr. Finley this kind of feedback. He came over to the house and the first thing we talked about was the roof. I told him I thought his crew did a great job and the roof looked good. I mentioned it looked a little different then what I thought it would because Mr. Finley gave me the address of a house that had the same roof. I showed him a picture of that house and to be honest he wasn’t completely sure it was the same roof that I had. Not a big deal to me I just wanted to see if he saw the difference too. Then I said I’d like to share a couple observations with him. The first thing I mentioned was the sheet of plywood and two by four that was left in the driveway. He started telling me what they were used for of which I mostly already knew. I just wanted to let Mr. Finley know because in my mind I’m not sure who was supposed to pick these items up, was it the guy who picked up the dumpster, was it the walk around that was going to be done after the job was finished, what, I wasn’t sure, I just wanted to let Mr. Finley know. He seemed surprised that I brought it up and not much more was said. Then we walked to the front so I could show him what had happened to the front grass. We looked it over and after a few minutes he thought it looked like damage from a fork lift. After a few more minutes of talking he said he wanted to know what I wanted him to do. He said he could have someone come out next spring and have the damaged areas laid with new sod. That sounded fine to me but I wasn’t sure if that was necessary yet. We started walking back to the house and for some reason this is where things with him started to go sideways. I could tell Mr. Finley was getting very perturbed with me. He starts telling me that, that area of the lawn is within the 10 foot easement from the street. I’m I suppose to think that’s ok in messing up my front lawn. I wasn’t sure what he was getting at here. He starts trying to compare my job, nothing that he knows anything about to being perfect to what had happened here. I spent my first twelve years in the Air Force so yes things had to be perfect or airplanes in my job would crash. Then I start getting this story from him that this was major construction, almost like I should feel glad that nothing worse had happened. Here’s a thought, don’t tell your customers that before and during the job that you leave the worksite the same or better than when you started it and then after that job is finished, make them feel like idiots that they should feel thankful that nothing worse happened because they, (meaning me) are in his own words being “petty”. Yes, I heard this a couple of times, I was being petty. The definition of petty is someone who gets caught up in small details. Mr. Finley has no problems with being petty about how

Very well. More damage to garage roof than anticipated.

They did great, cleaned up really nice. The price was good, actually lower than I had been priced in the past. So it was a reasonable price. They were here when they said.

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Excellent, requested quotes from 2 contractors, prices were close within $500.00. The difference, Finley actually climb up on the roof to supply the quote. This may seem minor but he looked more professional, company shirt. The Other guy could have been any random guy stopping by The hardware store

Mostly good. Some communication problems - foreman did not understand my request for blown-in insulation in only part of the attic, so was blown into main section, but possibly not the section I was requesting. English was his second language. However, overall excellent work on the roof, which was a very complex/difficult structure.

The people at Finley roofing were courteous, helpful, and immediately responsive to any inquiry. The job was done quickly and they were very professional.

They were fabulous. They were on time, on budget and did a perfect job. Very professional and very good work.

The roofing job, the gutters, and the customer service were spectacular. I purchased HD Timberline Architectural shingles and the roof is BEAUTIFUL! The price was very reasonable compared to other quotes I had been given. The install COULD have been a disaster. My siding company showed up a week early and so both crews were working simultaneously. Finley's foreman, Leandro, collaborated with the siding company so that both crews could move forward in tandem. When my roof was completely installed, the siding company's foreman said, "That is the best roofing job I have ever seen. Finley's foreman is a perfectionist!" You can NOT go wrong with this company. Mr. Finley provides incredible customer service, is easy to contact, and a pleasure to work with. He is a true Southern gentleman.

It went with little hiccup, the original builder did a substandard job so additional boards for the roof were damaged over the years and those had to get replaced but everybody was very good at what they were there to do. I have already recommended this company to 2 other people.

Great, all of the work was done in two days and the roof looks wonderful, much better than before. All workers were very nice and a great clean up job. No problems have been found since the work was completed.

Went very good

Mr. Lani Finley, the owner, was extremely responsive and provided guidance with regard to pricing every step of the way. I was torn between the GAF Timberland and Camelot II, with a price difference on the size of my home by several thousand dollars. He talked me thru the pros and cons, never made me feel like I was asking stupid questions or bothering him (even though it took 11 months for me to make the decision from the time I met him at the house for the initial estimate to the time it was installed). He also alerted me to a price increase on the shingles many weeks in advance so as to give me time to react and place the order before the increase took affect -- now THAT is customer service. Findley also is more affordable than many other GAF quotes I received... and Findley is a GAF certified roofer, which means a better warranty. That was important to me since why hire a contractor and pay X dollars when you can get the extra GAF warranty included? Finley Roofing is NOT the same as Findlay (the Roof! Roof! company). I cannot speak to Findlay, but felt it was important to note that we used Findley as our contractor so folks reading this review know there are two companies with similar names.

There are a LOT of sub-standard roofers out there and it is very frustrating dealing with all of their sale pitches. The more informed I became, and after questioning multiple roofers, I realized that the easiest and most efficient way to find a superior roofer was to visit the shingle manufacture's web site, and pick one of the installers that they are actually willing to warranty. This is in addition to the warranty on the shingles that they manufacture. When a shingle manufacturer gets complaints, invariably it is due to a faulty installation, and not to the failure of the shingle itself. Thus, it makes sense to have a properly trained and compliant roofer do the installation. GAF, probably the largest shingle manufacturer in the U.S., has their list of Master Elite installers that they are willing to back. I got quotes from several Master Elite installers in my area, but Mr. Finley was the most thorough, informative, knowledgeable, and competitive bid that I received. I decided on a 50-year premium architectural shingle, and it was not that much more costly than quotes I received on a 25-year roof from other installers. I did not pay for the GAF additional installation warranty, but I am confident that the installation was done to GAF's stringent standards. I couldn't be more pleased with the installation and service that I received from Finley's Roofing, and would highly recommend sticking only with the shingle manufacturer's highest rated installers, which Finley's Roofing definitely is!

Great workmanship in every aspect. All the detail work was done with extreme professional workmanship. Very happy with the final finished roof

They did an excellent job and were a pleasure to deal with.

unknown

My experience with Finley?s Roofing could not have been better, from my first contact with Lani Finley to the final appearance and performance of my new roof.  This was not an easy job because the house has an asymmetrical roof with high peaks, valleys, skylights, bays, and odd angles.  Lani sent out his crew chief, Leandro, for an initial appraisal.  Then he and Leandro came out to look at some problem areas (for example, a valley that would collect water and cause leaking, damaged wood around chimneys, roofing over cathedral ceiling).  They determined solutions, explaining each to me, and within a day or two Lani sent an estimate.  I was very impressed by the professional way this phase of the job was handled and had no hesitation going forward Lani.

When the work started (this was early February, so we had to wait for a bit to get a warm enough day), Leandro and his team were there at 8:00 and worked hard until after 6:00.  The job took nearly three days, during which we were hardly bothered (some hammering, of course).  When they left, the yard and driveway were perfectly cleaned up?even better than before they began.  The only thing that you could say went wrong during the installation was that a piece of the ceiling in the solarium around a skylight broke off.  I pointed this out to Leandro and within the same day he had the damage repaired perfectly.  I also thank Lani for advising me in choosing a color and being patient with my flip-flopping between charcoal and barkwood.  To sum up, I am totally pleased with this job and recommend Finley?s Roofing without any reservations at all!