Cobb Outdoor Power Equipment

Found company through the Snapper website, as the closest authorized dealer, initial contact was very positive - went downhill from there. The initial pick-up should have been a sign of things to come, three straight days of missed pick-up - with no call(s) each time when I called I was told the driver would be out the following day, finally when the pick-up occur I learned their truck had been in the shop (would have been nice to know that 3 days ago). First estimate was 5-7 days for the repair, initial estimate ~$300, will call if it will be more than $350. Two weeks - no call from dealer, and does not answer when I call. After three weeks, four weeks,five weeks of waiting - finally and update - we "ordered" the parts should be another week, but it will be over $350 - something around $400. At no time did the dealer ever contact me or provide accurate information, at no time did the dealer apologize for the delays, at no time did the dealer offer any type of discount for the delays. In late September - I was called by the driver - the mower was ready (~2 months from pick up for what I was told would be a 1 week repair). The pull-start was now broken (has never been an issue before) - as they unload the mower they are beating on the pull-start to get it work; we could take it back to the shop - should be a few days to fix - No!! - Please just put it down and walk away. There were weeks and weeks of begging for an update - nothing, never even close to an apology, broke items that were working when it was picked up. In general, just plain bad customer service - I would not use them again. Shortly after parking the mower in the driveway - I finally learn the final total - $450 (up another $50 from the last call) - then to add the final insult after weeks of waiting for pick-up and the slow service - just noticed they forgot the delivery charge that will be another $45.00 If this is the only Snapper dealer in the area - then this will absolutely be my last Snapper mower.