My Pool Builders

The other reviewersâ comments about them learning on the job are close, but I donâ t think they are actually learning. In fact, their site supervisor told our landscape/hardscape contractor that â this is above my pay gradeâ when the landscape contractor pointed out that the drainage work the supervisor did (rigged up really) would not work, but would instead flood our basement. They assign people to do work that they are not capable of, including their on-site leadership. They have not been able to get our spa to maintain level in the five months after they completed the build and the pool and spa were filled. We have to constantly refill it and have been asking them to fix it for months, but still not fixed, which is likely because they have no idea how to fix it and/or itâ s simply a poor design. They are very dishonest and unresponsive. They were having financial troubles a few months ago that caused significant delays. During this time, they blamed delays in installing pebbletec on the subcontractor when it was due their inability to pay subcontractors. We ended up having to pick a different color offered by a different pebble company in order to get something installed, with no discount or other concessions offered. One of the subcontractors sent us a demand to pay them directly since MyPoolBuilders couldnâ t pay them and we asked Ken about it. Rather than being truthful, Ken indicated that it was due to the integration with the financial system of the company that acquired them. Texts and calls to them go unreturned for days or weeks if you receive a response at all. Going back to the spa level issue, we were told one of the fix attempts would be to install a check valve, which Ken indicated should be done that day. Didnâ t happen. I checked with him the following week and was told is should be that week. Two weeks later, I find out the valve still hasnâ t even been ordered. They charged us for an autofill system but did not install it. We pointed that out and they had to check on it. A few weeks later, they said it was due to there not being a spicket although there was a suitable one right by the equipment they installed. Still not installed. The quality of work leaves a lot to be desired. The pavers are cut poorly and spaced apart inconsistently. The pool wall of our rectangular pool is somehow curved on the outside, which is very noticeable. The gate of the fence they installed leans and there is a large space between two stairs they installed, which is a trip hazard. They first only dug 6 feet for a 7 foot deep end. We had to measure and point that out to them. Donâ t fall for the 6 week timeline lie. Weâ re just about a year in and things still donâ t work and the punchlist work has not even started.

Too many issues during and after installation. They applied the wrong pebbletec from what was selected. There are pending issues including incorrectly graded pavers which causes water logging, the autofill system leaks underground and floods the lawn, they have not installed the overflow cover still, it took months to get a cover for the autofill, and we still have not gotten the warranty and documents for all the equipment. We have mud, poly sand and pebbletec inside the filters because they did not cap pipes, and they tore up drains and damaged our driveway. Bad planning meant they ruined the driveway, lawn (and did not fix), installed pipes incorrectly and had equipment damaged for 3 weeks before they realized and corrected.

This company will cheat you while they destroy your backyard. They LEARN ON THE JOB and will give a 1000 excuses to redo work. They do NOT know how to build a pool and will take your money and run.

Buyers beware!!! I wish I would have read these reviews before hiring Jeff Clement. Our 6 week, $100,000 pool project turned into 3 months, and now Jeff and his foreman, Bob, have ghosted us and wont show up or return calls. Our pool looks pretty on the outside. Tile work was done sloppy and without spacers. Grout lines range from 5/8 inch to 3/4 inch. Pavers were laid without spacers because they told us they did not make 1/2 inch spacers?? Grout was done sloppy and not cleaned up. Grading was to be included in contract, and we ended up paying our landscaper to grade because they left a huge mound of red mud from the initial dig. Jeff disappears for days/weeks during the project and when he shows up he promises they will make it all right, but then nothing happens. They filled our pool while we were out of town and never told us how to care for it or the instructions for Pebble Sheen. Bob threw almost 300lbs of salt in the pool the first few days and now our Pebble Sheen has mottling because of it and looks tie-dyed. Inspections have not passed, and we are left to try and deal with inspectors and passing etc. Also, dumpster has been left in our driveway and we had to deal with that as well. Too much to list! They left the job at this point with no equipment working properly, heater totally not functioning, pavers left to be installed and no instructions whatsoever as to how to run the equipment, app etc. Total frauds!! Please beware and spend your money wisely somewhere else. I am happy to share our experience or give more details Alicia.

Same issue as other recent reviews. From September to November Jeff ignored over 40% of my texts (yes I counted). Started the project in August and still not done. He just disappears for weeks on end, no communication at all. We are 5 months into a 7-8week estimate and still not done. At this point, I do not even know what status or what is left. The pool looks great though. But if you want even a rudimentary level of project management or status communication, or have any sense of urgency to get your pool done, look elsewhere. He is not cheap either. Time will tell on the quality I guess.

Everything seemed fine until 90% of work done and 95% of the money paid...then disappeared. Will not return calls, texts or anything else. We plan to sue for remedy. Also referred to him early on to provide quotes for a friend. Made site visit, took notes... and then ghosted customer...just like he did to me. The Hispanic crew is great. Jeff is beyond his prime and needs to retire. He has resorted to ignoring customers. See recent reviews. I am sure at one time he was great, but now, he has no integrity. I talked with his admin who says she will have Jeff call me. He never does. She confirmed he was well and not laid up, so no excuse is acceptable. See you in court Jeff! Any readers are welcome to call me for additional info. Likewise, if anyone knows of a company that can come in and fixes our issues, I would be grateful. Our programming is wrong and we cannot separate hot tub heat from pool heat. Pavers are not grouted in with polymer sand (I have someone coming to fix this debacle. Blane at 404-216-3204. Btw: this is a $90000 pool.

They do not warranty their work. We installed a pool with them Sept 2017, Feb 2020 the jets stop working. They are life time guarantee; however Jeff will not register them with the manufacture and he will not come repair them.

in process

Best pool installer I have ever worked with. Most pool builders subcontract out all the work. There is very little supervision, quality control, sense of urgency or accountability. Jeff takes responsibility of every phase of the installation and does an excellent job. I highly recommend Pool Builders, Inc.

Everything is falling into place. Outstanding work. Jeff Clement is a credit to the business.

Pool Builders did a great job. From design, to the completion, we where very pleased with the work and finished project. Jeff recommended the self cleaning pool system to us and it is fantastic, no need to close pool each year and no pesky vacuum cleaner running around all the time, just empty a couple of baskets occasionally. They also reinstalled our paver walkways around the house and they look beautiful as well.

Work quality was quite good, but project communication was rather poor. Also, some of the final work such as balancing my pool chemicals and cleaning up after the job wasn't done.

Jeff is a pleasure to work with. I am so happy with the results. His team was able to complete the job in record time, four days from start to finish. My pool is beautiful. I would highly recommend him. He did everything he said he would do and on time. Love it.

Had a great experience overall. Jeff Clement is a pleasure to work with and would highly recommend him to anyone.

Great company to work with. They are true to their word.

Jeff and his team are good, honest people. Jeff went above and beyond to make sure we were happy. We love our pool and spa. I would highly recommend them.

Responsiveness was timely - The work performed was consistent with what was quoted - post work follow-up and availablity after the work is appreciated and will result in additional work for PB in the future.

This contractor has taught me an awful alot about swimming pools.

Everyone was very professional and eager to answer any of my questions or concerns. I had my pool re plastered and re tiled. It looks great! It took a little longer than expected but the crew did a fantastic job.

showed up on time very professinal cleaned up .excellent job

Jeff diagnosed our "problem" immediately, and it turned out to be an issue we didn't need to do anything about. This after being told by another company that we had to repair or replace the equipment in question. Long story short -- Pool Builders Inc. has us as new customers for any future needs and we will recommend them to everyone.

Jeff is very responsive and thorough. He is straight-forward and honest. We hired him after using another SM pool pro for almost 3 years. I'm very pleased with the new pro!