HOLLY SPRINGS FURNITURE INC

Horrid experience! We special ordered a desk and paid 50% down at the time of order. Strangely, and foretelling was the fact that the store owner gave us a price of $900 for the desk and yet, when we went back 3 hours later to order the desk a sales person gave us a price of over $1200. After some discussion, the desk was eventually ordered @$900 with a promise to deliver one week later. Delivery dates came and went....the first scheduled date - no one showed up or called and we waited all day long. The excuse for that failed delivery was that the delivery truck was stuck in traffic for 7 hours (highly unlikely even in the Atlanta area). The second scheduled delivery date also came and went with us waiting, again, all day long. The excuse then was that they'd picked up the desk from the distributor but didn't check it until they arrived back at their store only to discover the desk was damaged. The third delivery date came and went, again, us waiting all day long. The excuses offered for their no-show/no-call that day included "only one truck on the road today and they're running behind" and "we brought in a 2nd truck and crew today just to deliver your desk but they got stuck in traffic"... Excuses always varied depending upon whether we spoke with the owner or one of his staff. And, never once did anyone from Holly Springs Furniture call us to say they were delayed. Every time it was us who called them after waiting and wondering for hours. After the 4th failed attempt at getting our desk delivered and having waited almost 3 weeks, I called the store and was told if I'd stay home the following day, which would have been the 5th day I'd stayed home and waited, they'd be sure to deliver the desk. When I replied that I was not waiting any longer nor wasting another day, and expected a full refund of the down payment the owner stated that he "didn't operate like that"??? and that he never put one customer's delivery "over another" and he'd been too busy to deliver one desk when he had other customers purchasing full rooms of furniture; rather an illogical not to mention ridiculous excuse to say the least. He also stated that since the desk was a "special order" the down payment was not refundable. After advising him that I would report him to the BBB as well as discuss the matter with an attorney, the owner agreed to refund our money. Approximately, an hour later, his bookkeeper called for a mailing address and indicated that we would NOT receive a full refund. After going over the BBB and the attorney aspect for the 2nd time, we were much surprised to receive a check in the mail the following day for the full amount.