Service First Pros, LLC

He was very friendly took his time to resolve the issue.

Chase was Awesome! He went about his work fast professionally.

Brian was very competent and efficient at his work. He explained what he was doing with the inside and outside units. He checked the units to make sure everything was working properly and found nothing wrong. He did point out several items that needed to be corrected. He took pictures of each of them for me to see and gave me the cost to fix them at later date if I chose to have the work done. I was satisfied with his visit and will definitely use them again.

Great Customer service, technician was very knowledgeable. I highly recommend Service First Pros.

On time and gave me the advice I needed

great working with this company

I could not get a hold my trusted repair person so I called this company as my AC was not producing cold air. The technician came out and quoted me $600 to repair a capacitor and contact. I have had these replaced in other units and I said it was too high as the parts are less than $50 and labor should not take more than 20 minutes. He looked upset and quickly said it seems we are not a fit and put the AC unit back and left. I ended getting hold of my trusted repair person and he came over that same afternoon and found the capacitor wires not put back, the bracket missing the screws and freon caps removed. He noted it looked like someone recently deliberately released freon from the unit as he saw fresh oil around the area. He checked freon levels and had to add 2lbs freon. If it was low on freon, the tech should have said it was an issue too. In the end the only issue was the capacitor and as the contact was ok plus I had to add freon which was deliberately released. If I could give a negative number for my experience, I would. I can only imagine how many other people they have told something is broken when its not.

Brian/Service 1st Pros was here on time, friendly, knowledgeable, and efficient. He cleaned my AC and had my air running in less than an hour! GREAT CUSTOMER SERVICE!! They are now on my "go-to" list!

Awesome experience! Armando provided high work and exceptional customer service. Highly recommend!

The young man that came was prompt very respectful courteous clean did a wonderful job in a timely manner I would definitely hire them again and I would highly recommend them

On time, courtesy, and professional.

easy to work with and they answered our request in a quick time period and did a good job with friendly service members

I will use them in the future!

I came back from being out of town to my AC not working. Called first thing the next morning and got an afternoon appt. When I told Sherry how hot it was in my house she said she would try to get me an earlier spot if she could. She came through and Josh quickly diagnosed the problem and went to work fixing the issue to get my AC back up and running.

" Very Satisfied with the service "

Brian was thorough. He kept me abreast of my situation and the time needed to complete the task.

They did an excellent job at finding out what was wrong with my AC and telling me future options. I had an appointment set in the afternoon but he called late morning and said he was available if I was so that was also a plus. I would highly recommend this company to anyone who was having issues with their HVAC

Service 1st Pros is honest, professional, and very thorough. I had two other technicians from other companies come to my home with their interpretation of why there was water in my AC unit pan. One changed my filter. The other blew out my line. Only Service 1st Pros investigated to find the source of the issue. My furnace was cracked and leaking into my AC unit!!!! He took pictures and videos to explain in detail what had occurred. I'm so grateful to have found a vendor I can trust. Josh was fantastic!

They were able to Come and fix the AC On a very hot July day, the same day I called them. The pro that came to my house was pleasant and professional. He had to fabricate a part to fit my older air conditioner and it is now cooling my home beautifully. I would say that is above and beyond service. I would call Service First Pros again.

They were able to come out the same day for air conditioning service. They provided a courtesy call and photo of the tech before their arrival. Price was fair, and service fee waived if repair was done. Also wore mask (for Covid) and foot coverings while in the house.

I was not made aware that they would not service the inside mechanism and they only serviced outside to the tune of $456, which included 3 lbs of refrigerant. The unit seems to be working but the lack of communication makes me wonder why they came to begin with. I would not recommend them on that alone.