Select Comfort - North Point Mall

We bought a SN bed from an Atlanta store about two years ago that has never worked properly. We discovered recently just how awful SN’s customer service is when we called to get assistance with the bed. (You have to call an 800 number.) After being placed on hold for more than 10 minutes, I spoke to a CSR who wanted to take me through a long set of steps on the phone (basically taking the whole bed apart) to diagnose the problem myself. I told her I wanted to schedule a technician, and she said it would be 2 weeks and there would be a charge. I did opt to schedule a visit and was given an appt 2 weeks away with a four hour window. The technicians arrived MORE THAN AN HOUR beyond the end of the 4 hour window. They did not bother to call me earlier in the day to let me know they would be late. All they did was take the bed control up to 100 a couple of times and bring it back down despite the fact that I told the CSR on the phone that my side was leaking. They refused to replace the bladder during the visit, saying we would have to call back and request a new bladder. It was obvious after the first night that my side was leaking, so we called back and requested a new bladder, which will take two more days. Thus, it has taken approximately 3 weeks, multiple calls, and one visit and our problem is still not resolved. I wish I had never bought this bed! Sleep Number's product support is horrendous, particularly since they sell a product that the consumer uses every day for 8 hours a day.

I went in with preconceived notions. The salesperson really knew her stuff. She spent thirty minutes explaining the technology to me. She answered any question I had. It was not cheap, but I love it. It was a wonderful experience. Their customer support is outstanding.