Premier Pool Care, Inc

Initially we were happy with the weekly service. We took a vacation for a week, which resulted in some leaves in our pool. We immediately received a nasty email saying we would be charged more for chemical costs. I went through every statement for months of the chemical use, and that cleaning was actually lower. It was just a rude way to tell us they didn't intend on doing the "extra work" of cleaning the leaves out. Which begs the question, what are we paying for exactly? Anyways.. I let it go. Then, this past Friday they came and the cleaner was here for 8 minutes. No exaggeration. I watched on my camera as he did NOT do any real cleaning. He did not add chemicals as claimed. He skimmed 4 leaves, and brushed about 5 ft of the sides and left. My camera time stamps show him arriving, 8 minutes of service and then speeding off.

We used Premier Pool Service for 2 1/2 years for our weekly maintenance and felt they did a great job in the beginning. The contracted services were completed as scheduled and we were able to enjoy our pool any time worry free. During the 2nd year we often times had to reach out to point out tasks that were missed, and they would be taken care of during the next service. We also noticed many of our visits were completed in under 10min which raised concerns as others have mentioned in their reviews as well. Last month, our pool was completely drained for some repairs and then I refilled it with city water from the garden hose. I let Premier know so that they would be prepared to re-balance the pool and add salt on the next visit. I never received an acknowledgement and when we got the service log, the chemicals were all mysteriously right in range with where they had been month to month. I emailed to ask if this was common, and to inquire about the salt levels and Diane was extremely defensive in her response. I replied back to clarify I was interested in knowing if this was common and to find out when salt would be added to the pool and was told the following: 'Not sure what to say but when Niki tested the pool, the readings are what they are.. She did not test the salt level and All lights were showing good. If you are not satisfied with this, then maybe we need to part ways.' Needless to say, after 2 1/2 years, we've chosen to move on and give our money to a company that actually performs the services as advertised.

have been a client of PPC for over 2 years. About a month and a half ago they told me that my "Filter Core Element" of my pool was broken and it needed to be replaced. I never even touched the filter my self or the core, they are the only ones servicing my pool, so if it is broken it could only have been broken by them. However since it was the first time they told me the core was broken and it has been over 2 years they are servicing the pool I thought it was wear and tear and decided to ask them to replace it. They sent me a quote... U$ 318.29 to have the core replaced. Something was telling me that was not right, they were asking for too much. I went on Amazon just to confirm my thoughts, the EXACT same core for my pool was U$ 124.99 ALMOST A THIRD OF WHAT THEY WERE CHARGING ME!!! So I bought it out of Amazon and kept it here at the house so the gentleman that services my pool would replace it for me on the next service. When he came he unmounted the filter element and removed the old core, but the ring that sits on the bottom was stuck and he couldn't remove it. He said he would talk to his boss Diane to ask her to send someone who could remove it. Then another 2 weeks go by and they never send anyone, the same guy comes over to service the pool and doesn't replace the core or even knock on the door to give me an update. When I go outside on the next service call he is performing he tells me that I would have to call Diane because they charge U$ 120.00 to have the core replaced. When I called Diane and spoke with her she told me that they charge because they have to send a technician out it is not something that the maintenance gentleman can do. Then I confronted her because the original invoice she sent me of U$ 318.20 stated the following: "No Labor Charge if Filter Installed Same Time PPC is Maintaining the Swimming Pool. It is time we replace the filter element for the swimming pool" She replied back saying that because I did not buy the part through them "which was almost 3 times more expensive than Amazon" they would have to charge me a service call of U$ 120.00 to send a technician over. I did my research and found a video on Youtube on how to remove the core element, to my SURPRISE there is actually NOTHING THAT NEEDS TO BE DONE except pry loose the ring with a pipe wrench. It will come loose and you can remove it with your own hands by pulling it up! Diane (owner of PPC) told me the person who was servicing my pool could not do it himself and it needed to be a "Technician", that the person who was servicing my pool did not have the tools, or time to do it. Guess what?! I was able to do it myself after borrowing a pipe wrench from my neighbor! I am not a pool technician and it literally took me less than 5 minutes to swap one filter core element for another! Long story short, this company is a rip off! They already charge U$ 105.00 a month to service the pool, once a week service and the maintenance guy spends less than 10 minutes at my house each time he comes. After paying them almost U$ 3,000 for service in a little over 2 years they were incredibly greedy and money hungry that they did not care they were ripping me off, charging me $ 318.20 for a replacement of a core that on Amazon costs $ 125.00, and then after they realized I figured out who money hungry they were and they did not care about ripping people off and purchased my own filter core through Amazon, they figured they could try to stab me for U$ 120.00 for a bogus "service call" that would require a technician to pull the ring portion out. Which is something that ONLY needed a single tool, a pipe wrench, and less than 5 minutes to do the whole work! I am cancelling my contract with them right now and would recommend that you stay away from this company, they will not pass on any opportunity to rip you off! Here is a little video I sent to the company owner: [*** Link removed ***]

I hired Premier Pool Care Inc to do the weekly pool maintenance on the pool at our home. They were responsible for keeping the chemicals balanced and keeping the pool clean (which included cleaning the filter cartridge monthly). They did keep on top of the chemicals fairly well, chlorine levels were a bit high but not terrible. That's about all the good I can say. The pool was constantly filthy with dirt on the bottom. When I requested that they vacuum the pool I was told they had done so, however when I got home that night it was still dirty. I was told that that was common "for that pool". When the tech came the next week I again asked him to vacuum which he did and the pool was not dirty. I should have had to demand the routine maintenance I was paying for. Then I noticed that the pressure on my filter was quite high (over 30 psi). So I decided to check the filter to see if it needed to be cleaned. Despite the fact that they were supposed to be cleaning it monthly it did not appear to have EVER been cleaned. See pictures that I have attached. The filter had dirt sitting on top of it, bands were broken and the entire filter was a mess! It was so far gone I didn't even attempt to clean it. I purchased a new one and the pressure on my filter dropped from over 30 to less than 10 psi. Then, to top it off. When I told them I was not going to renew the service at the end of the month, I was told that the tech would come for the last service (which I had already paid for) and they would leave the key when he came. I am not surprised that there was no sign of the tech that last week and no key. There was also no chlorine tablet in my pool as there was every week they had been out previously. When I asked I was told he "left it under the mat when he was there". Problem with that is... there was no key under the mat and the tech never came that week. I assume at this point I will never see that key again. Avoid this company.

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Premier Pool Care is NOT a customer friendly service provider. It seems that their perspective is to 'screw the customer, before the customer screws Premier'. This type of attitude is NOT what anyone would want in a good partner to help manage pool care needs. The following are my examples of why I feel that Premier is NOT a Pool Care professional service to invest your time and money with: - I decided to use Premier to replace my DE filter with a Cartridge filter and do some replumbing at the pump as they had strongly recommended. After their work, the old filter was left in my yard, with no effort made to take it out to the trash or dispose of it. The guys who visit my pool every week originally thought that they should haul the equipment away, but Diane the Manager, did not want them to expend the energy/effort. - The work on the cartridge filter actually happened as the direct result of an ultimatum to change out the filter by Premier. Apparently, it was extra work to work on the DE filter given its age. So, they gave me an ultimatum to replace it or they will stop service. Well, I travel a bit, (and I was actually shocked/incredulous that it was in fact an ultimatum)... and I was late in going forward with the request. So, I realized I was late in responding to them based on the fact that my pool turned green when they stopped servcing it. No communication from them that they were stopping service at all. No final warning or anything. - My pool was overflowed by a technician of Premier who did not mention to anyone in my household that they turned water on to fill the pool. Another lack of communication. Followed by no remorse at all on the part of Premier management regarding the incident when I informed them. No apology what so ever. - Although Premier replumbed my pool pump, they did nothing to the leaking spa pump sitting right next to it. They did not bother to fix the minor leak at the spa pump either. They are not interested in the health of the pool or equipment, they are interested in getting paid (for poor work) from my perspective. I would strongly recommend NOT USING Premier for your pool care needs. Management has an attitude issue that should be fixed. I doubt any change in attitude will happen, because it is obviously a life perspective that they have.

Premier provided excellent communication throughout the project. I highly recommend this professional group of people who performed flawlessly and in a prompt manner.

They are a good service and reliable. They are little pricey but do a great job.

They do an excellent job. They are always on time.

We just had a new pool constructed (so first service $ included in pool build). The 2 owners of Premier Pool Care showed up on time to turn on all equipment, install chemicals, complete a cleaning and teach me how to take care of the pool in a "pool school". The second sentence from them was to ask if I would take care of it myself so I was worried about a hard sell - the experience was anything but that. They were truly genuine and stayed until I was completely comfortable with everything. They did a thorough job teaching me about the equipment and showing me tip and tricks. They even provide a packet with detailed schedules and extra copies of tracking logs! Way more than I expected. Our pool is small (5k gallons) and with the screen we think we can manage it ourselves but if I need a cleaning company this is the one I will call.