MYTECH COMPUTER SERVICES

"The original call to Mytech Computer Services to come out for service was that the customer had moved his PC into another room so the computer room could be painted. The customer stated that after he moved his PC, it was not operating correctly after setting it back up in his computer room. Moving a PC from one room to another would not cause any issues observed if it was performed correctly by shutting the unit down and carefully removing any peripherals before moving. Upon hearing the customers symptoms, the MyTech Computer technician first tested the hard drive on November 6, 2014. The testing revealed that the customers hard drive was failing. The technician then cloned and replaced the hard drive with a new one. The customer called MyTech a few days later to report that he was still having some issues so our technician returned for a second visit on November 13, 2014 but this time the customer wanted our technician to look at an additional PC that he said was also having problems. Our technician found Malware and Viruses on both of his PCs and removed all from the 2 PCs. Several days later we received another call from this customer in which we went out for service on November 18, 2014. Our technician found the problem to be “more Malware” in which he removed again and also did a repair for a service that was not starting. The technician would not have left if there were any noticeable issues remaining without telling the customer first. The technician told the customer to call if there were any more issues. After November 18, 2014, MyTech Computer Services never ever received a call from the customer concerning that their were any ongoing problems whatsoever! Also, it is very difficult to recommend replacing the PC at first look in most cases since we have to deal with all issues that are observed first before we know if it is even repairable. At that point there will already be some time and expense involved. MyTech Computer Services has a 1 hour minimum charge and after that the customer can stop us at any given time but this customer did not stop the technician. As a rule, we always strive to tell our customers as soon as the technician knows if the repair is going to closely reach the cost of a new PC but it is the customers responsibility and choice to let the technician know what they would like to do. Up until I called this customer on February 12, 2015 we had no way of knowing that his issues were ongoing since our last visit on November 18, 2014. My phone call to the customer on February 12, 2015 was to ask if he would like to receive our email Newsletter concerning the CryptoWall 3 ransomware that is currently going around. The newsletter was intended as a means of making all of our customers aware of the infection, what to look for and most importantly, how they can keep their data which would be destroyed by this particular infection safe by backing up to a device that is kept off the PC. My phone call never ever implied that MyTech Computer Services could protect him from Cryptowall 3 as currently there is NO protection from Cryptowall 3. It was merely to see if he would like to receive our Newsletter which told of ways to keep his “data” safe by backing up etc...etc... MyTech Computer Services has no way of knowing if the original issue was ongoing since approximately 3 months had lapsed since our last visit and it is extremely possible that there may be more infections on the PC since our visit or other issues that have arrived since that time. Had the customer called us, MyTech Computer Services would have sent out another technician at “No Charge” to check it out or applied some of the time to setting up a new PC for the customer. We strive to do the very best at every job and appreciate it when a customer lets us know if something is still not right (we go back out and make it right). However, he did not give our company any notification to let us know that he was still having issues."

"MyTech Computer Services does not have any customers whatsoever named [Member name removed] nor do we have any customers with the last name [Member name removed]. We recently worked on that particular date to install an SSD drive for a new customer by the name of [member's name removed] so I will assume I am responding to him. [member's name removed] had ordered an SSD drive that he had bought online to replace his SATA drive in his custom built gaming pc. We were to install his SSD drive with the 2.5” to 3.5 “ adapter that we supplied. We scheduled and talked to him via the phone and responded to his emails prior to our coming out, we had absolutely no prior knowledge of his PC case other than what information he had given us. The old SATA drive was very difficult to remove and the new SSD drive was very difficult to install. Being that we had no prior knowledge of his particular PC case before hand, we did not know that it was not a standard case. The drive was installed but the screws were not long enough to secure it into the case. Although this not being the most optimal, it was still functional and since it was a desktop and was not going to be moved; we felt it should be fine. Also, [member's name removed] requested the technician to install his Windows Operating System onto his SSD drive that he said he already had on a CD along with the Product Key Code for it located on the PC box. [Member's name removed] in fact did not have the Windows Operating System CD that he told us that he had, so we could not finish that part of the job. He said he would do the rest, install all updates, install his Antivirus and all programs that he needed and would call us to finish up anything he had problems with. [Member's name removed] was also fully aware that we charge by the hour with an hour minimum and after that we go to the nearest 1/4 hour plus a $5.00 trip charge and he utilized the $15.00 off Angie’s 1st time customer coupon. [ Member's name removed] did not express any concern over the time until several days after we were out. He very well could have stopped the technician at any time to minimize his charge, we had told him this several times prior. We performed the very best work for him based on the information we had from [ Member's name removed]over the phone and email prior to our coming out. The technician also helped [ Member's name removed] with some of his own gaming knowledge."

"Member Compaq PC is approximately 5+ years old that he called us with symptoms of being "very slow & freezing". The technician arrived, opened the case and first inspected for swollen capacitors on the mainboard as this can be a major issue with older PCs. The capacitors appeared fine. The technician noted that the video was unstable and he ran Hard Drive diagnostics which showed ECC and Seek Errors but the diagnostics had to be "stopped" due to the Hard Drive "overheating". There is also the fact that on an older PC that there could be multiple issues that cannot be determined until the original issue is fixed, therefore, the replacement of the Hard Drive may have lead to other hardware needs such as video replacement etc... The technician advised the member the approximate cost to repair the PC and compared it to the cost of replacing it with a new PC as the repair could approach the cost of a new machine. MyTech Computer Services always advises our customers that if the cost of the repair on an older PC approaches the cost of a new PC; that it may be wiser to put their money towards a new PC. The technician advised the member that he would be wise to look into a new PC. The decision to repair or replace the PC is left up to the customer and the member did not indicate one way or another what his decision was by the end of the visit. MyTech Computer Services does not follow up on issues like this as we leave it up to the customers discretion on their decision and for them to notify us of their decision as we are not a high pressure sales service company. All of our customers, new and old are aware of our rates prior to scheduling and are aware that we have a minimum 1 hour charge. The member was very aware of our 1 hour minimum charge and the member was only charged the "1 hour minimum" and nothing more. MyTech Computer Services takes great pride in our Customer Service, Honesty and Integrity and we feel that we recommended the best economical choice for the member welfare and also to give him all his options for making a valid decision."