"This is one of the strangest reviews we have ever received... we emailed this customer back within 24 hours and got a response back a few days later that he had hired someone else. Not sure if there is a confusion of who he had previously talked to but we had never spoken to him other that asking him to give us a call that we had never received. I have never spoken to this customer and he has never contacted us other than us emailing him right away and never received a response until 7 days later he had hired someone else. I am very confused to why we have a bad review for we had contacted him within 24 hours."

"This is a very falsified review on this customer.. This customer called My Brother Anthony and said she wanted to move forward with the project on the quote he gave her.. He asked her to call me (LOU) which everyone on here has said I am very courteous and nice to them and very professional. This customer called me and said I want a quote .. I than asked her my brother Anthony gave you a quote and said you want us to move forward. She said No I have 3 other quotes for $3300 and $3200 and $3000.. I than said well a permit is required and we have to pull the permit which BY LAW is not falsified for if a home owner pulls a permit themselves they will be in danger of one getting sued if someone gets hurt or 2 if job is improperly done they are responsible for it. She wanted me to try and match the other guys prices without permits and I said no We were not lowering the price. So she like my other previous bad reviews is upset because 1. I will not break the law and have her pull the permit . 2.I would not lower my price to the other guys because they are cheap. 3. Said we had the job than changed her mind. We have 0 bad reviews for work we have done with a customer. The only bad reviews we have here are from customers who wanted the price that they wanted. Did not want a permit or wanted to pull the permit themselves which I will never do. and 3 she is very upset that We didnt accommodate her needs which were the wrong ones. And once she said we were hired and then changed her mind to try and get us to lower the price. We told her thank you for the inquiry but we are not interested in your demands and our business will not put ourselves at risk or the customer at risk. So if being rude is following policy and laws I will take a bad review once again from a customer that I do not feel comfortable working with. This wasnt even for her house but for her daughters house which she is putting her daughter in a potential lawsuit situation by breaking the construction laws.. The only time a homeowner is allowed and can pull a permit is if he or she does their OWN WORK. They can be accountable for injury or improper work to be done if they hire someone under their permit. This is the law and customers should look into this before making the incorrect decision. We can not protect our customers if they pull a permit and someone gets injured on the job for they are acting as the general contractor. The only bad review this customer should be writing about are the other companies that told her nothing about a permit and 2 may have told her to pull her own permit and put her and her family member at risk..."

"The customer asked to do a small job and we replied that we have a minimum.. She is upset because we gave her a minimum price like we do for all customers. Explaining to me that she wanted a pathway fixed I responded back to her by text since i was in a meeting as she texted me. We always leave a message on someones voicemail which was the day before and she texted me back. I have no idea why someone would be upset that we responded with we have a minimum as do other companies I call to do work at my own house. She is giving me a bad review because we have a minimum???? Once again I believe that reviews should be done on the job done and not the customer rating you a bad review because you have a minimum for projects. I guess bad customer service now a days is when you tell someone you have a minimum and they feel you should do the work for them at their price. We are a business and we can not work below our minimum charge which once again I explain to customers...She needs a permit and is looking for us to do pricing that accommodates her..Also she said she didnt get a VM but texted me the next day.. Funny know way of knowing it was me if i didnt leave a voicemail..."