Mr. Appliance of Clermont & Apopka

So far things have not been good. We had a tech come out to service our Miele coffee machine. When I called the company I told them I thought the pump was the issue. The tech then diagnosed a different problem. The recommend service has been done and there is no change to the status of the machine, it still doesn’t brew coffee. I contacted Miele a couple of times and finally was told they would send a tech again to review the situation, however, the day for the service call came and passed and no tech arrived and we received no communication from the company. I would rate this Clermont territory’s overall communication as poor. I’m still hoping they follow up on things and are able to help us…

We first contacted Mr. Appliance on Jan 3rd to repair our fridge which did not hold cold temperature. They came out that same day and found three issues. They thought Thermostat needed to be replaced and they also decided that Door and Ice Chute needed to be replaced too (without any type of testing per the tenant who stays in the property). They ordered the parts but the Thermostat was on back order and we waiting for about a week with no update on the part. I was told that the part is on back order still with the manufacturer. In the mean time, my tenant had to stay in the property without a fridge having to store his groceries at a nearest Publix. I decided to take matters into my own hands and found the part at a nearby store. I called them and while at first they refused to get the part from there, they did order it the next day. They came in on the 13th of January and at first the fridge started to cool but 1 hour later the problem re-appeared. The next day another technician came in and said that the original diagnostics was not properly done and that there is an issue with a freon frozen. He told me that it probably doesn't make sense to invest any more into the unit as the next step would cost $469 for testing any leaks. I agreed and started shopping for the new unit. Next day they offered to come in and do this test for free. They said everything should work now but when my tenant came in, the same issue was happening - the fridge was beeping with the H1 code (same as the original issue). When I called to report this to Mr. Appliance they told me that the unit needed to be turned off for 24 hours which the tech didn't inform anyone (he supposedly called me but left no voicemail). Now, we don't even have the fridge as we have a new one but my efforts to recover some of the charges at least partially were not successful. Managers are never there. They are either out sick, in training or just don't call back for weeks.

Excellent, wouldn’t go to anyone else for my appliance repairs.

It went wonderful. They showed what was trying to do and he describe what he was doing. They are very polite, and they had their shoes on when they came in. They met the time frame.

It was very good. The guy came on time. He explained what he was doing. He fixed the problem.

The service was exceptional. The Tech was polite, quick, and got us up and running again in what felt like no-time at all. Thank you Mr. Appliance we will definitley keep you number handy for the future!!