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Number of Stars | Image of Distribution | Number of Ratings |
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71% | ||
14% | ||
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14% |
Horrible experience from the get-go. We contracted with Workhorse Builders to both build an additional room onto the back of our house and swap out our sliding glass doors to French doors while also changing out our 14-year old AC unit for a brand new (state of the art) AC unit.
While the room addition went somewhat smoothly (a few minor issues that we could deal with), we initially had major problems with the doors. All of the new French doors were leaking when it rained and most did not fit correctly when installed. It was very difficult to get Kris and his team to respond and respond appropriately. He actually brought out someone from the door supply company that told us all doors leak like this when it rains!!! Ridiculous. We finally complained enough that they came out - weeks and weeks later to adjust the doors and fix the warped wood flooring in the new room (which was ruined by the water and already had mold growing). The door issue seemed to take months to get resolved - and with a lot of pain and frustration.
The biggest issue, unfortunately, was with the new AC unit - in which Workhorse hired their own AC guy for this. This was (and is) a nightmare! The AC contractor insisted we go with zones for our new AC and began to incorrectly install these zones while taking out our existing insulation and replacing it with mobile-home grade insulation. The wiring and duct work was never done correctly and our house temperature was in the mid 80s for several months! There was no way to cool our home AND our electric bills began to double! While the AC contractor tried - unsuccessfully - to fix these problems, Workhorse refused to get involved and assist even though it was their contractor. After months of discomfort and major expenses, we decided to call in 2 local AC companies that came highly recommended. Both could not believe what they saw in our attic. One suggested that it looked like an 8 year old did this work and both agreed that the zones weren't set up correctly (nor did we need zones for our home configuration). They were just shocked and appalled at the duct work, wires hanging unconnected and overall shoddy work,
We finally decided to go with Cornerstone Air & Heating (a fantastic company) and they proceeded to both undo what was in place, put the correct insulation back in, fix the wiring and duct work and they had our house cooled in no time. We also saw our electric bill go back down to where it had been previously.
We continually kept Workhorse Builders aware of what we were doing and were asking for help as we originally paid them over $12k for the AC piece of this job and then had to pay Cornerstone thousands of dollars to repair it. Not only did Workhorse not respond - or seem to care - but they refused to assist us with the cost of the AC in any way. They wouldn't refund any of the payment we made and would not assist with any payments we made to Cornerstone to fix it.
We then reached out to Workhorse for months - with no response - to see if we could settle this face-to-face. Finally, when I mentioned that we would get a lawyer involved and possibly go on Angie's List, Better Business Bureau,etc... Kris (the owner of Workhorse) responded and agreed to meet. He came to our home, we summarized the issues over the past 16-18 months and he told us that he would have to go back to the AC contractor to see what they could do.
Well, that was almost 2 months ago and he, again, refuses to respond to our calls, texts and emails. I let him know that we would give him until the end of April 2015 to respond and he didn't. So I am out on Angie's List for the first time to let everyone know in the greater Tampa area that you should NEVER use Workhorse Builders and share our horrendous experience.
The monetary cost is one thing but the true frustration is working with someone who doesn't seem to care or have any intention of completing the job to the satisfaction of the paying customer.
I can supply additional details of this experience if anyone is interested.
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Sunday: | Closed |
Monday: | 8:00 AM - 6:00 PM |
Tuesday: | 8:00 AM - 6:00 PM |
Wednesday: | 8:00 AM - 6:00 PM |
Thursday: | 8:00 AM - 6:00 PM |
Friday: | 8:00 AM - 6:00 PM |
Saturday: | 8:00 AM - 6:00 PM |