George Neher 4968 Cumberland Lane Spring Hill, FL 34607 RE: Move from 11555 Biddeford Place, New Port Richey, FL 34654 to 4968 Cumberland Lane, Spring Hill, FL 34607 To whom it may concern On December 11, 2021, we contracted with Good Greek Moving and Storage for the sum of $6,000. This contract was to move our household items from our house in Waters Edge, New Port Richey, FL to our new house in Lake in the Woods, Spring Hill, FL. The contract was to include all packing, packing materials, dismantling any furniture required for the move, transporting to our new home on two separate days, December 17th and 22nd, re-assembling furniture and placing boxes and items in the proper rooms. There was a phone problem so the move was to be made on the 18th and 22nd instead we started on the 18th. The first crew came to our house on the 17th and seemed to really take pride in their work, wrapping and packing everything very well. I helped as much as possible, just to get the move done slightly faster. The crew started with two men, then two additional men came later, staying for just a few hours. Just after dark the fully loaded truck went to our new house, about 22 miles away. They started unloading, moving a lot of boxes and items into the proper rooms but it was getting late so nothing could be re-assembled and almost everything else was moved into the garage. The plan was for the same crew to return on the 22nd to the old house for a final load and re-assemble furniture then. On the 22nd, the original crew was not available so they sent a different crew with 3 men to finish. Two of the men seemed very professional but one of the men mostly gave orders like a drill sergeant and no one could get anything done. Things weren’t wrapped and packed properly, the truck wasn’t packed, just haphazardly placed in the truck and everything didn’t fit. After several hours I had a talk with the 2 men that were trying to work and decided to fire the third member, but by then, it was getting late. We called the office explaining the problem and they said they would finish on the 24th to finish the move. On the 24th there was still a lot to be done. They offered to take a load to the new house around 4PM so we could start getting this settled, which was great and very thoughtful on their part. They unpacked the truck and went back for the remaining items. They did put the beds together and attempted to assemble the living room sets (we thought all was together properly but found out later some of it was not connected). They did all they could and stayed late which was very good for us, especially on Christmas eve. Unfortunately, the nightmare started on Christmas day when we actually started unpacking boxes. Boxes from the first crew were opened and discovered a complete set of twelve-piece China set from Japan from 1945, and four-gold rimmed shot glasses that was part of an antique music box missing, probably in the same packed box. When we unpacked the rest, there were damaged boxes, little to no packing material, pictures jammed together and damaged in boxes with lot of damage, shown by the 83 enclosed pictures. We didn’t get all the pictures of boxes that were jammed together since we thought maybe it was just one or two not packed properly, were we surprised when we found almost all were that way. Damaged items everywhere, including some irreplaceable items and expensive items. Also damage to our wood floors where furniture with metal frames were dropped, taking chips out of the floor, and scratches in places. We understand many items can’t be replaced or even found to repurchase, but we do feel we should be well compensated for the horrible job as well as a partial refund for not having everything wrapped and packed properly. Paying $975 for packing was way too much for a shotty job.