QUALITY CONSTRUCTION & MAINTENANCE

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Ted is wonderful. I interviewed several contractors before choosing him and have no regrets. He is very nice, knowledgeable, and cleans up everyday before he leaves. I gave him the key to the house so I wouldn't have to take a bunch of time off. I trust him completely and he did not let me down. He even helped my mom and I hang some upper cabinets without asking him. :) He also patched some drywall for me that was outside the scope of work as well in exchange for some clean up. :). Overall it was a great experience and I would absolutely recommend him to anyone.

The inspections went great. We received reports with pictures and complete reporting for our records. It was great. It is a great idea especially for new construction. They caught a water leak problem in our home after we had to change contracts to another new home but a different house because the builder was not able to keep the original closing dates. The inspection allowed for the entire wall to be fixed in the master bedroom and to gain documentation on the matter. Great catch. Thanks!
Although I checked that we would use this company again, I would not. This is not because of the inspections, but rather because we did other business with them later on for general contract work and that was not a good experience. I would recommend this company for their home inspections only but nothing else.

Update as of 6/30/13:

Both guys working in my house late at night to get this work done were in trouble with the law: See Links: Do not hire these guys!

1. Willard Bruning - Fugitive from justice - Wanted for Grand Larceny in New York. Looks like he got in trouble in New York and fled to Florida, where he was working for this company. 

http://florida.arrests.org/Arrests/Willard_Bruning_12463424/

http://www.wktv.com/news/crime-reports/otsego/Man-wanted-in-Otsego-County-located-in-state-of-Florida-212524061.html?m=y&smobile=y

2. Robert Keck - Will's cousin - Registered S** Offender with minor - Convicted for event 2/25/13. According to Rob, he is not hired by this company, but according to the owner, he does since hes the "other guy." Read below:

http://offender.fdle.state.fl.us/offender/flyer.do?personId=57455

Not sure if these guys had their backgrounds check, but I will guess not. You cannot have anyone like this working for your company and bring them to someone's house to work. End of Update.

This went fair overall. Not great but not completely bad either. The Arch removal was done ok, but took too long, the orange peel was not excellent.

We met the owner through his wife, who was our real estate agent to whom we really liked. The owner was great at the beginning and attentive but as we progressed seemed obsessed with making money and lost us at a certain point. Honestly, if it wasn't for our real estate agent, we would have dumped this company. We are glad we did not make any other deals with QCM. We just paid the invoice to be done with them, but honestly, we feel like we got ripped off....and that is not a good feeling. I do not recommend using this company unless you are only doing home inspections. 

The reason QCM lost us was because of the following:
1. Pricing was questionable and there were inconsistencies with billing. We were informed by the contractor that the total amount of hours that was put into the project was 24 hours. We were  charged for 33 hours by the owner, which seemingly included the time that they had to come back to fix the work properly from the first time they did not do it correctly.  The owner recalled the contractor to do this work. So, why should we get billed for this? We were charged almost $400 in materials to top it all off. We provided the  Sherwin Williams paint, the carpet, so I am lost. I asked about this and was informed it was the "junction box for the chandelier" that cost so much. Also, when I talked to the owner Ted about the materials costs, he informed me that he was also billing us for the other guy..there were 2 guys working on our project, but again, we were informed that only one guy worked for the owner of the company. So, how is the owner billing us for another employee? The original deal was to build out the beam  patch the carpet, and remove the arches plus move the chandelier. We did not actually build out the beam, which was one of the biggest part of the project. Essentially, they just cut the arches and placed some melamine or similar material to patch the space between the existing crown molding. They did not have to alter this. They left waste particles in our driveway and my spouse and I had to get rid of this ourselves. The materials for the carpet included the glue, which is about $20, the melamine or wood, can of orange peel...? It doesn't add up frankly. I asked for an itemized listing, this did not happen. They did do an additional project for us which was not planned but billed to which we expected which included changing hinges to the opposite side of the door with the molding on a set of double doors. That probably took about 2-3 hours to do at the most, which still would not add up to building out a beam to equal $2200. I am confused by this, it seems like they were going to find a way to bill us for $2200 regardless of how long it actually took minus mistakes.

2. Time it took to get the project done - This project took way too long and kept us busy for like 1 week  or more where the guys would show up usually around 5:30 pm and stayed working till late most of those nights. The redoing stuff was only adding time to the schedule and costing us money. There seemed to be little regard for this. 

3. Inappropriate attitude at times. The attitude by the owner was inappropriate at times, where he showed up to our house without telling us he was coming over. We bought a bunch of light fixtures to upgrade from our builder grade fixtures and he was grilling us as to "who was going to install them." It's like, if we buy something, we do not have to explain to anyone what we are doing in our own house....ridiculous. Then on top of that, when he came over to our house when we were not home, my mom was there. My mom was really upset by this and informed me that she was treated poorly and talked down to. Plus when he came over, he was wondering around the house and did not tell my mom why he was there or what he was checking on.  This was not the first time, he seemed like he was just nosying around our house at random times. I guess he was looking for other things to bill us for. It was like he was snooping because he did not trust his contractor or something - this is not our problem, nor should we be made aware of this.He called us after the fact and was gloating, like I was at your house and told us that he was going to have his contractor redo some stuff to include fixing the seam on the beam, fixing the carpet patching, etc. While I appreciate him checking on his contractor, he could have gone about this in another way, as it did not inspire confidence. 
 
5. Time of arrival. We initially agreed to have the contractor come later in the day even though that was not preferred, but they came all the time at that time pretty much in the evening. After long days of moving in and so forth, this became burdensome. We won't hold this against them, but it was like our project was on their back burner for higher priced projects or something. 
As of now, I am still fixing stuff, like recaulking and repainting the door frame that they changed the hinges on because it looks bad. Even part of the trim was broken as a result and put back,  so we have to repatch that. We didn't notice initially because we did not look on the other side of the door frame because the room was filled with stuff from the move.  I cant believe we paid this much money and we are still having to fix things. I guess the lesson learned here is do not agree to projects with people you work or associate with until you fully check the company out. We should've found another company honestly. Out of respect for our realtor, we entertained this, but honestly never again. The longer the project persisted even due to mistakes, the clock was ticking and we were being billed needlessly as a result. We showed hospitality and feel taken advantage of because of the tight timeline we had with our move in and the upcoming family visit. We submitted our request for a quote back in late Aug 2012 to get the project started in early Oct to be on track to get the work done before our family arrived in mid Oct, but had to push things back because we did not get an email quote from QCM until 1 Oct, which stated verbatim:

"As we discussed previously about the removal of the arches in the living rm / dining areas. This is something that needs to be done on a time and material bases. The best scenario that I can give you as far as cost is concerned, for the removal, repair and adding a so called beam to the width you would like, patching the walls and ceilings, texture and carpet repairs would be around + or - $1300.00 (average cost). Moving the light fixture I will have you pay the electrician directly. Painting the entire room would be roughly $600. Again just to let you know, as we disc

They were poor. It took a lot longer to complete project than what they said. In the middle, they stopped working and demanded more money. After they were done with the unfinished work, they went back into my rental property without my authorization.

It didn't go well at all. After having paid them half of the amount, they said they wouldn't come back out and complete the work until I paid more. It was originally planned that I would pay them half to start, and the other half when they were finished. I ended up having to fire them. They were very slow to start, and it took them over a month to even initially get started on the project. They showed up inconsistently. The work that they actually did complete, I had to pay some other people to come back and fix things that they didn't do properly. After I fired them, they still had a ladder that they left inside my condo, and they basically had a real estate lock on the door. I knew the combo to it, and removed the key. They somehow got back into the home and got the ladder that they left, whether it was through a window that had been left unlocked, or they made another key. They also took about another $500 of my personal belongings.