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Smith Services Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Smith Services Inc. has been in business since 1974 serving Brevard, Indian River, St. Lucie, Martin and Palm Beach Counties. DBA: Smith Heating & Air. Additional phone: (561) 743-0568
Business highlights
Emergency services offered
51 years of experience
Services we offer
& central vacuum systems, Air conditioning, UV lights, attic tents, dryer vent cleaning, duct leakage testing, duct sanitizing, duct sealing, ductless air conditioners, heating, indoor air quality, pool heaters, protective coil coatings, ventilating dehumidification
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.428 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 0% | ||
| 7% | ||
| 7% |
Showing 1-25 of 28 reviews
WENDY G.
Jun 2020
I have a service contract with Smith Services, they have been reliable, nice , honest does a good job every time; and their pricing was reasonable.
Kent J.
Jan 2019
Our Hayward pool heat pump was not working. I looked on the Hayward website and found Smith Services as an authorized service provider in our area. I called Smith Services and they sent out a technician the same afternoon. He diagnosed a refrigerant leak and came back the next day with a part to repair the leak and add refrigerant. Incredibly responsive and professional service...thank you!
Deb F.
Aug 2017
This isn't an easy one to rate. The techs are good and know what they're doing. However, I would never buy another Trane. At the time of purchase, it was supposed to be the best according to Mike, one of the owners, and I actually believe he thought that. Thank goodness we bought the extended warranty because the last repair was the 3rd coil within two years. (I'm not certain, but probably about a $700 repair.) The first coil replacement in 2016 we were told we'd have to pay for shipping ($150). I was very upset since it was under an extended parts & labor warranty. Finally, Debbie told us she worked that out with the Trane rep. However, this did delay us getting the repair while it got "worked out" and caused a lot of stress for me. This never came up again with the other 2 coil replacements. The one installed in 2016 had to be replaced a month later, and the last one was replaced this year in June. I believe they are selling another brand now.
Roy H.
Apr 2017
called the manager no satisfaction at all
Steven T.
Sep 2015
I've used Smith Services for about 15 years and have always been satisfied. They're prompt, courteous and always get the job done right.
Janice T.
Aug 2015
Two or three weeks after installation of the air conditioning system noted above, I began to have trouble with it. The thermostat could be set at 60 and the temperature in the house was always in the 80's. When I called to try and get some help, I was chastised that "how can you be so selfish? We have just had hurricanes and there are people without homes and food." Soon after that, the NEW air conditioner had a compressor that failed. It was replaced by the manufacturer but I think I had to pay installation costs. Wouldn't swear to this, though. It also needed ANOTHER compressor a year or so after that on this same air conditioning system. Anyway, soon after (perhaps 2-3 years of constantly being so hot that if I invited company over, I would try to put the thermostat down one degree per hour all day to reach a comfortable cool and it never happened-the air was always too hot) the system stopped woking entirely and I had to go with another ar conditioning contractor.
The new contractor stated that the air conditioner which he replaced was too small for the size of my house for a starter. Added to that the terrible customer service that I received, I will never to business with that concern again.
I have bills starting in February of 2007 and ending in June, 2012 for the system put in from Smith and these were not just annual checks of the system. Bills and costs on a new system from day one.
My new sysem was installed around April, 2013, and is totally wonderful. Installed by Sea Coast Air Conditioning, I have not had one problem. For nearly the same price, they repaired duct work, put the handler in my garage from the attic and just did a teriffic job.
The new contractor stated that the air conditioner which he replaced was too small for the size of my house for a starter. Added to that the terrible customer service that I received, I will never to business with that concern again.
I have bills starting in February of 2007 and ending in June, 2012 for the system put in from Smith and these were not just annual checks of the system. Bills and costs on a new system from day one.
My new sysem was installed around April, 2013, and is totally wonderful. Installed by Sea Coast Air Conditioning, I have not had one problem. For nearly the same price, they repaired duct work, put the handler in my garage from the attic and just did a teriffic job.
James R.
Aug 2015
Very prompt with service on agreed dates/times. The service is a the house my youngest son and his family live in, which I own.
Deb F.
May 2015
Anthony was working late that day, but took his time doing a careful check of the system. Smith replaced one of my 2 units in 2008. I have always had excellent technicians who performed any services. Their pricing is fair and their workmanship has always been excellent.
Response from Smith Services Inc
"Thank you for taking the time to write a review about our company. Our customers feedback is very important to us!"
James W.
Apr 2015
I have a home in Florida where I used them and I was very happy with them. It was great. They sent about 2-4 workers at different times. It took them about four days to have the work done. The results were great. They were very interested in explaining to us what they were doing while they were doing it.
Response from Smith Services Inc
"Thank you for your kind words. We look forward to servicing you in the future."
Robert M.
Apr 2015
unknown
Response from Smith Services Inc
"Thank you for your kind words. We look forward to servicing you in the future."
Kim H.
Mar 2015
They were horrible. I hope that everyone would stay clear from them. A job that was supposed to be one day, took one month. All the technicians were wonderful. It was the front office and the follow through that was abysmal. I had to negotiate my own customer apology because from the salesperson to all the grievances that I had from the front office were not heard. I recommend no one ever using them. Unfortunately, this is the company that we've used many times in the past for over 20 years. There were issues with the permit. Everything that had to do with any kind of paper work was an issue. I requested a new air conditioner because my air conditioner was 15 years old. The salesman came in. He had a good price for me since my family has been a longstanding customer with Smith's for over 20 years. We bought an air conditioner for another home previously and everything seemed to be fine. His price was comparable to somebody else. So I said, "You know what. Customer loyalty. I'm just going to use them." The salesman wrote up the ticket. He was like, "The technicians will be here tomorrow and you will be all done." The technicians were wonderful. They said, "Well, we have a problem." I said, "Well, what's the problem?" "We don't have the blower and the air is not going to work." I said, "Well, we have a problem then because my mother has a compromised health issue." He was like, "Well, you're going to have to call the front office." I called the front office. The front office didn't give me an answer and I said, "You know what. What don't I solve my own problem? Why don't you guys get me a window unit?" So they came in after-hours and put in a window unit for the weekend and said, "We'll get this fixed Monday." Monday rolled around and nobody called me. So I called the office. They were like, "Oh, yeah, the part isn't in. We'll be in Tuesday." So then, Tuesday comes in and they put in the blower. They said, "I'm so sorry. We don't have the grate. The grate fitting is not correct. We're going to have to call that in. It might take three weeks." I'm like, "Okay." That was during the Christmas season. Nobody called me. I was like, "I'm going to see how long this will take before they call me." Nobody called me. So we're into January. I called them up. They said, "You know what. We have to order the part. We'll get there." By the time we got there, it was the wrong one. They ordered the wrong one. So I'm like, "Okay." They finally got the new one and installed it and they wanted payment. I'm like, "Well, I have an issue. What about all these delay? Nobody called me. Nobody was concerned. I need some compensation for time lost and my grievances. Nobody got back to me. Nobody solved my problem." The salesman said, "I need to talk to my VP. Can we get any kind of payment?" I'm like, "No. You can't, until something is resolved with it. It shouldn't be a month before I have an air conditioner installed." A day goes by and I'm like, "You know what. They probably won't get back to me." So I said to them, "Why don't I just make it easy for everybody. Let's just take 10% off the original price. We'll call it even and I will never use you guys again." So I wrote a check, 10% off. A month goes by. The inspector was supposed to come by. They called me up and asked me for specifics, whether or not I had a specific device and where it was. Was it on the roof or was it inside. I'm like, "I don't know. I'm just a consumer. I don't know what type it is." She was like, "Well, I have to know what part it is so I could find out whether or not I should bring the ladder to your house." I'm like, "I don't know what the part is. I guess it's in the closet." The inspector came and he was like, "No. That part is in the roof." That's when I had a conversation with the inspector and he was like, "That's not up for you to know. It's up for Smith's." I said, "Okay. I'll give them a call." I said, "It's up on the roof. I need the ladder." They got the ladder. The technicians that came in and installed it were great. They knew their job. One of the guys that was installing was very apologetic that it wasn't the right size. I said, "It has nothing to do with you. You're just there to install it. It's the front office that has to have the part for you and has to follow up and do the ordering." So that was my problem. Up until like the last minute, they were just terrible. The follow through was horrible.
Response from Smith Services Inc
"We installed this new system on 12/5/2014 which was a Friday. At 4pm when the installers were doing the startup is when they found the blower wheel was out of balance and hitting the sides of the blower housing. We called the manufacturer for a new blower wheel and were told that it would have to come from the factory and probably would not ship until the next day due to the time (it was after 4pm) and we would not see it until Monday. It was our idea (and at our expense) not the customers, to get a temporary air conditioner from Home Depot to put in her mothers bedroom until the air conditioning system was working. On Monday 12/8/2015, the part did not show up. We called the manufacturer and was told that it shipped that morning and we should see it on Thursday (12/11/2015). They had not shipped the part out "Next Day Air) as agreed upon when it was ordered. This was unacceptable to us so we contacted our manufacturers territory manager and he got us a complete blower housing from a new air handler at a local branch (which they very rarely do). We contacted the customer and advised her of what we were doing and made arrangements to replace the part the next morning on 12/9/2015, which we did. So the actual install took one day and the repair was done as quickly as we were able to which was 4 days of which 2 were weekend days, not a month. The existing grille was an older grille (house is 50+ years old) and we had a problem getting a grille to fit because today's grille sizes run a little larger, but I agree, we could have a much better job with part of the job. The grille problem in no way affected the operation of the air conditioning. On November 7th when the contract was signed, we asked for our standard deposit and she told the salesman she would mail it in, we called her several times over the next few weeks and was always told she would mail it. We ordered all the equipment and materials anyway (who else would do that?). She finally paid in January, but not until she took of 10% for compensation she figured she was due. As far as the permit issue is concerned, the condenser was on the roof and the inspector would not go up on the roof unless one of our men were there with a ladder. We rescheduled and accommodated the inspector. There are some items here that should have been handled better and for those I apologize, but there are some items that were out of our control and we did our best to accommodate."
Geoff P.
Feb 2015
Well
Response from Smith Services Inc
"Thank you for your review. We look forward to servicing you in the future."
Philip G.
Oct 2014
On the afternoon of September 17, 2014 we noticed that our A/C unit was not cooling properly. We called Smith Services and a technician arrived during the early evening. The evaporator coils were frozen nearly solid. He removed the ice from the coils using my wife's hair dryer and then diagnosed the problem as a defective thermal expansion valve. He did not have the valve on his truck and would check with the Company whether the part was under warrantee which it turned out to be (A/C installed in 2007 with a 10 year parts warrantee). He told us to call the company the next morning to set up an appointment. The price of the service call was $88.50 after my 10% discount as was expected.
The next morning it was confirmed that the part was under warrantee and a service call was scheduled for about noon. He did not arrive until about 2:45 p.m. We were told he was running late by the dispatcher. He repaired the unit and it runs fine now. There was one complication following the repair that was beyond the technician's control. It turns out that Florida Power & Light was testing their one demand system which shut off the compressor when he was doing his final inspection of the unit. He did not recognize that the blinking red light on the FPL device meant that power was interrupted to the A/C unit. I had to tell him that. He temporarily bypassed the unit and completed his work. The bill for the repair was an additional $396 (after a 10% discount) for labor with no charge for the part.
I have no issue with the work that was done. The unit is still cooling properly and the technician Rusty was professional. It is my opinion that the $396 charge for the replacement of a part under warrantee that was already diagnosed the day before was excessive. I spoke with someone in the office and expressed my concern but was told that what I paid was their standard price for this type of repair. I have used Smith Services for annual maintenance and repairs since 2007 when they installed the unit. I will now have to investigate the possibility of using a different vendor.
Response from Smith Services Inc
"A manufacturer warranty means that they will supply the part only. The cost for someone to order the part, someone to process the warranty return paperwork, any shipping costs falls on us. Also the technicians time to drive back to the job, the gas and insurance for the truck, any materials needed to install the Txv and the technicians time to do the job. I can understand why a customer would think the price is excessive for a part that is under warranty. But there really is more to service than just the part."
Catherine K.
Oct 2014
The price included materials, labor, a permit and a pack. We had our AC unit leaking freon and it was recommended that we replace the system because our unit was old. I would recommend them.
Response from Smith Services Inc
"Thank you for the kind words. We appreciate your business and look forward to helping you in the future."
Mr. S.
Oct 2014
unknown
Response from Smith Services Inc
"Thank you for your kind words. We appreciate your business and look forward to helping you in the future."
Patrick D.
Sep 2014
unknown
Response from Smith Services Inc
"Thank you for allowing Smith Services the opportunity to work for you. We appreciate your business and look forward to helping yo in the future."
MICHELE L.
Jul 2014
unknown
Response from Smith Services Inc
"Thank you for your kind words. We appreciate your business and look forward to helping you in the future."
Philip G.
May 2014
I noticed that the house was not cooling and that the outside fan motor was not operating. I called Smith Services and they quickly sent out a technician to diagnose the problem which was a defective fan motor for the condenser. The next day the technician returned with the replacement motor and installed it. The motor was still under the Trane warrantee so all the charges are for diagnostics and labor.
The A/C unit repaired is a Trane unit installed in October 2007 by Smith Services. This is the first repair required. Smith Services, services the A/C unit each spring.
Response from Smith Services Inc
"Thank you for your kind words. We appreciate your business and look forward to helping you in the future."
Kevin K.
Aug 2013
ok but way over priced. It amounted to $250/hour fro labor
Response from Smith Services Inc
"This customer was actually charged $433.50 not $500.00. Included in the pricing are items like someone to order the part, someone to process the warranty, someone to receive the part when it arrives in the warehouse, the Technicians time to drive to the job, the gas and insurance needed for the truck so the technician can get to the drive and the refrigerant and materials needed to install the compressor. There is more to Service than just installing the part."
Elizabeth G.
Apr 2013
We have been very pleased with their service and have used them in another home as well. our heating and air units.
Response from Smith Services Inc
"Thank you for your kind words. We appreciate your business and look forward to helping you in the future."
James S.
Nov 2012
The estimator showed up on time. He reviewed all the existing equipment including the electrical panel. A detailed explanation was provided of what components would be replaced and what additional work must be done to bring the system up to code. He gave me a quote with the understanding that the installation crew might uncover additional work required. Fortunately this did not happen.
The installation crew arrived on time. The estimator was with them in case they had any questions. The estimator left when he and the installation crew were satisfied that the installers understood the full scope of the job. The job went smoothly with no significant problems. Before leaving the installers explained everything I needed to know to operate the system and how to troubleshoot any problems which might occur. They cleaned up thoroughly.
The installation crew arrived on time. The estimator was with them in case they had any questions. The estimator left when he and the installation crew were satisfied that the installers understood the full scope of the job. The job went smoothly with no significant problems. Before leaving the installers explained everything I needed to know to operate the system and how to troubleshoot any problems which might occur. They cleaned up thoroughly.
Response from Smith Services Inc
"Thank you for your kind words. We appreciate your business and look forward to helping you in the future."
Ken S.
Jun 2012
After starting out with another company who spent most of their overpaid time trying to sell me something I didn't need, I kicked them out and called this company. Glad I did.
Response from Smith Services Inc
"Thank you for your kind words. We appreciate your business and look forward to helping you in the future."
Sally C.
Jun 2012
I have a contract with them. They come out 2 to 3 times a year to check everything. If I need anything I pay over and above the annual fee. The price is pretty good. I like the guy that does mine. He is very neat and clean. They come when they say they will come. They are very easy to work with. They are very pleasant. He gives me a window and they are here when they say, which is a big plus.
Ronnie P.
Jun 2012
Everything was fix in no time at all
Myra G.
Apr 2012
He was fast, clean, and neat. I entered into a yearly contract with them. They are good people.
Licensing
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FAQ
Smith Services Inc is currently rated 4.4 overall out of 5.
Smith Services Inc accepts the following forms of payment: CreditCard
Yes, Smith Services Inc offers free project estimates.
No, Smith Services Inc does not offer eco-friendly accreditations.
No, Smith Services Inc does not offer a senior discount.
Yes, Smith Services Inc offers emergency services.
No, Smith Services Inc does not offer warranties.