Mr. Appliance of the Treasure Coast & Space Coast

TERRIBLE MANAGEMENT! The techs repair failed soon after he left. I called the company and was told I had to wait almost a week for them to revisit the appliance. Management refused to help -- you would think they would be helpful -- so I asked for my money back. BOTH the diagnosis and repair had failed and I would have to start over. This was refused as well. So I had no choice but to cancel payment and move on. SAD. This manager needs training.

Great! Repair techs arrived on time, were professional and friendly!

the repairman was polite and proficient. He showed us the bad part and said it was a common breakdown of our model of dishwasher. He did not have the part on his truck and the next day was the 4th of July. He came back on Tuesday and installed the part. Although Mr. Appliance did their job it was pricey. You could order that part on the internet for 1/2 of what they charged. However I am not confident that I have the expertise to repair the appliance. We asked him (Troy) what the best dishwasher was and he said really you have to spend twice what we did to get the very best.

The technician and the dispatcher were polite and things happened as we were told they would. We were given a time window, which they hit both times. We got a call when the technician was enroute which helped us to plan our day. We were impressed with the professionalism of everyone with whom we spoke.

he didn't have the part, but found a co worker that did, and scheduled for him to come out and replace it the same afternoon! it was wonderful, had ice by the end of the day!

Associate was very professional, It took about a week to evaluate problem and order part and replace it. Appointments were on time and the associate, I believe his name is Troy explained what the problem was and offered suggestions to avoid the same problem in the future. Was very satisfied with service although I thought it was pretty pricy but I don't know the price of the part. Would not recommend Samsung products but would recommend Mr. Appliance

We called them in Septemeber and fixed the dryer. The dryer was making a different noise the second time, but we had a warranty and I did not have to pay. We did not even have to buy the warranty. It is included with their service. It was nice! The service has been great with them.

Very professional service. Nice young man - very polite. He was knowledgeable and honest.

very fast service. knew exactly what was wrong

It was expensive, but the work was well done. They were prompt and came in the next day. They completed the repair in about an hour.

The problem was simply that the door was ajar. Nothing needed to be done by contractor.

Completed quickly and professionally

I couldn't get my washer to stop. I couldn't open the door. The serviceman assessed the situation, fixed the problem quickly and gave me advice on how to keep the washer in good condition. I was more than pleased from the assistance from my first phone call to the estimate of the time it would take to have him arrive. This all happened on a Saturday as well!

The technician came back in about a week and the work was completed with no problems He cleaned up the laundry room and put the dryer back in the correct spot.. I was given a one year warranty for the work and parts.

The first appointment was on 8/22/12 at my home. Technician was very neat and professional. Said oven needed a thermostat and had to order the part. When the part came in the office called and we scheduled a visit for 9/5/12, since we were going out of state the last week of August. We had just landed in NJ when I had a message on my phone that they had a cancellation and were coming the next day! Instead of verifying with me first that the date was okay they left it up to me to call them and cancel if it was not convenient. I thought this was very rude and told them to just leave the date as I had scheduled it. On the second visit on 9/5/12 a different technician came out and said the wrong thermostat was ordered. He had to order the correct one and then come back. The third appt to install another thermostat was on 9/12/12. A different technician came out but after making the repair did not let the oven run long enough to see if the problem was solved. The problem returned almost immediately after he left, necessitating another call to the office. The fourth visit a week later on 9/19/12 a technician again came out and removed the newly installed thermostat and said the first technician misdiagnosed the problem and the board had to be replaced, a more costly repair. He left and we had to decide whether to continue with the repair, since by now I had doubts that they could fix it, or buy a new oven. He said they would apply the price of the wrong part to the part we needed. We decided to go ahead and let them fix it so another return visit was scheduled. They came out a fifth time on 9/26 and were finally able to fix the oven. It took over a month and numerous phone calls, not to mention time off from work, since they only work Monday through Friday, and cannot give you a time other than 8-12 or 1-5. On at least 2 occasions they did not come at the scheduled times. Although they were very neat and courteous I do not have faith in the capabilities of the repair technicians and I would not chance using them again.

He is expensive but they were okay and honest. I could refer them to family and friends.

Do get a service estimate and compare to price of replace, install and haul away. Don't make my mistake!

I am so happy that I found Mr. Appliance. I was able to get an appointment for the same day, the technician Angel was very courteous, knowledgeable, professional and fast. Overall the service was great and I will recommend the to everybody

The experience from start to finish could not have gone better. From the call to make the appointment and then they called to verify on the day before and then the technician arrived on time. He was good about keeping the area clean and even vacumned up after himself, as well as, wiped down the washing machine. I am particular about paying attention to the detail of how a technician handles him/herself since I conduct training of field technicians in another industry.

Serviceman was courteous, and honest. The cost of the estimate would go toward the repair if I chose to have the dishwasher fixed. It was suggested that it might be more advantageous to replace the dishwasher because, it was over 20 years old, the repair would be expensive. The cost of the estimate would be put toward the repair if I chose to have it fixed. My understanding was that this company did not sell appliances. I choses to purchase a new dishwasher.

They were very punctual. They came when they said they were going to come. They called half an hour before they got here and it was that sort of a thing. So they were really responsible that way. They did suggest me that it might be better off if I bought a new one but it wouldn't have worked out because I can't carry these machines around. If I had to have it delivered, it will cost me more money. The installation again will cost me more money and the machine itself will cost me more money than the one I have. The one that I have isn't that old. It's only a couple of years old and so I asked them to fix it anyway. They suggested it might be a better idea to buy a new one. So at least they were honest that way. The microwave is working fine now. There were no complications with the company. They called back to make sure that there were no problems. I wasn't really happy about the price but it had to be done. I will use their services again in the future.

the fellow came, repaired the washer, was polite, dressed professionaly and left. that's what i expected.

Obviously, I would have preferred my problem got fixed on the first visit, but I don't really blame Mr Appliance for not getting it right the first time in this case. The technician (Chris) fixed the problem he diagnosed, and to his credit, he found a second problem and also fixed that before leaving on the first visit. It just so happens that, in this case, there was a third problem which was not detected on the first visit, one which cost me an additional visit and another $75, bringing the total cost of this job to $332. However, for that price, I received a virtually completely new ice maker, a new relay, and a new water valve. When I factor in three hours of labor on top of all those new parts, I think I got a fair shake from Mr. Appliance. I must add that Mr. Appliance's customer service falls somewhere between excellent and super. Everyone I contacted was cheerful, friendly and efficient. The technician brought a doormat on which to wipe his feet as he shuttled between his truck and my kitchen; and he wore shoe covers while in my house. One more thing: I've done business with other appliance repair services in this area and none of them have EVER, EVER, EVER had the part I needed on their truck. It's always been the same story - one visit to diagnose the problem; wait a week for them to get the part(s); then a second visit to install the part(s). But on two separate visits, Christopher had all the parts he needed to troubleshoot my problem, right on his truck. From now on, whenever I need an appliance repair service, Mr. Appliance is my guy.

I 'm not going to give a detailed dos and don'ts. This franchise needs to have their overall procedures re-evaluated.

He diagnosed my problem, and told me my options. It was a 30 yr old stove! He went online and found the part was available, quoted me the price of the repair and also went online and told me the price to replace my stove. It was a collaborative experience and he helped me decide not to repair but buy a new stove.