Indigo Swimming Pools & Spas Inc

I am always amazed when reading nitpicking reviews from others knowing how great of a job a company did for me as Indigo has done. Heads up folks, construction jobs always have a few challenges. It isn't that they occur, but how they are handled. I choose Indigo Pools based upon their proven track record as I did a ton of research. I especially appreciated the total transparency from Chris when quoting the job. Line by line detailed pricing and options. Are they the cheapest? No, but competitive.Remember folks, you get what you pay for. They did an amazing job and backed up everything they did. Most of the construction "hiccups" were due to our wanting last minute changes and redos. We totally changed the tile on the outside of our spa. We chose glass tile and didn't like it, received a quote for a removal and switch to ledger stone . We also decided to pour a cement under deck well into the job to extend the existing cement deck rather than placing the pavers on compacted dirt and rock to avoid any settling. Again, our choice and the process was seamless. Chris may be matter of fact, but not snobby by any stretch of the imagination as I read in another review. I am a V.P. of sales for a fairly decent sized company and appreciated his professionalism and transparency. He didn't try to up sell me or persuade my our choices of materials, but advised us of the benefits and other options regarding our choices. Chris actually helped us save money by having us come in to review what we had chosen to be certain it was what we wanted. He assisted us in choosing a less expensive glass water edge tile than originally chosen. I am a HUGE pain in the rear bordering on being a bit of a di%k at times when dealing with any work done around my house, but they took it all in stride making me appreciate them even more. The owner Pat made accommodations based upon my many changes and even assisted in ordering additional ledger stone for a decorative wall I was building to eventually install a fireplace.. After the install Indigo felt that the air in my spa jets weren't sufficient, although I had no real problem with it, and installed an air pump system at no cost to increase air bubbles in the spa jets. Jesse, who does maintenance and was also part of the installation team is nothing short of fantastic. Such a good guy and patiently educated me on everything needed to maintain the pool. He's come back a few times to help me with various things and is always a welcome sight. Really, really good guy. I appreciated Indigo's work so much that I drove from Sarasota to Venice to buy my new Weber gas grill from them. Weber sets the price so they all cost the same wherever you buy the grill from. I could have gotten free shipping directly to my home, I wanted to give them the business and drove from Sarasota to Venice to buy it from them. If you are looking for a new pool or any type work done on an existing pool you could not make a better choice than Indigo. We are beyond pleased and would recommend them in a second. I'll surely be using them for maintenance after I get tired of doing it myself. This is a great company. Feel confident in choosing them for your pool install or remodel. We are really, really happy.

Chris was so sarcastic and unprofessional. He talked to us like we were stupid because we asked two questions. Who would buy a pool and spa with the heater for the spa being an option, I am sorry I assumed spas were supposed to be heated. See his email below. If I added the heat pump price to page 1, your base price would be $62,515. Either way it is the same bottom line price when you total it. At this point, I am cancelling our Saturday appointment. If you would like to schedule a meeting during normal business hours (9-5 M-F), let me know and we can reschedule but I am not giving up my weekend for someone that does not read a very clear proposal that I have spent time on for free at this point. Earlier this week you asked me the travertine upgrade price and it was clearly listed on the proposal that I sent you. I am getting the feeling that we are not the right fit for each other and you may be better off going with your cheaper quote.

This was our 4th pool to build - one in VA - one in NC and one in GA. It was absolutely the best experience we have ever had - they stand by their product and subs that do the installation - they believe in only top professionals and always keep you informed. These days communication is so poor but not with Indigo. We have always service our own pools but decided to let Indigo take that over. Knowing how great the building process went we were sure our pool would be in good hands on the maintenance. Simply can't say enough good things about the company and its owners.

They were wonderful. Very professional from A-Z I would recommend them very highly. They do beautiful work.

All Indigo's materials and work were very high quality. The price was very reasonable for the quality. All the Indigo people were very helpful and professional - Charlie, Jason, Justin, Mark, Eddie. Tile, travertine deck and pebble-tech workers did outstanding work. I didn't realize the amount of skill needed for a really good remodel. I'm so glad I chose Indigo. Beware of remodelers who don't also build pools. I talked to several and they don't offer the same quality needed for a really good long lasting pool.

They won’t do anything about the turtles the say I signed off on them which when I signed I thought I was approving the look and size of the turtle knowing my contract said mosaic I didn’t worry when I saw them I was devistated!!! An $83k Pool with turtle stickers Since this writing we may have a pool leak. Husband and wife are owners dealing with the husband was fine. Dealing with his wife was maddening. She would not come out to look at the shotty looking turtles nor would she offer me an alternative. We had some chipped lanai tiles where she indicated she would not send anyone out to fix them until I paid a $520 balance on the $83k pool. I told her I never pay until the work is done I feel very frustrated that the owners never came out to look at and address the turtle issue knowing it was very upsetting to me. She claims they r ceramic, they are not! They r a printed turtle picture adhered to a deep backing for installing it in the pool. It’s hard to believe that they obviously have no clue what mosaic is. In the end I’m very unhappy. This was an issue for which one of the owners should have come out but they did not. To me that’s very poor business!!

Everything went very well. Pool is back to operating. I called them today to set up another appointment to have the pool heater fixed.

The project went very well in spite of the cabinet maker arriving late with the cabinets which of course caused her a problem with re-scheduling plumbers and electricians. Michelle always kept us informed and always returned my many phone calls and texts quickly which can be frustrating if you have to wait and wait for a response. We have built 5 new homes so we have had plenty of dealings with contractors and I must say this project went very smoothly and turned out great. The price was definitely fair for the quality and amount of work.

Happy with the quality of work performed. Both Chris Widdon and Jason, the project mgr. were great to work with and were always available to answer any questions. They both returned my calls promptly and professionally. My pool area was completely transformed...looks like a new pool.

We had an in depth consultation, in person meeting with Charlie. In the process of going back-and-forth on email, as we don't live in town, Charlie stopped responding and failed to follow up in any capacity. This happened once we asked some detailed questions and it's concerning since transparency is important in any business – client / prospect relationship. I question the motive behind Charlie/Indigo ignoring us and why our questions went unanswered.