Founded 1981 • With Angi since July 2010
Service Provider ResponseWhile it was absolutely regrettable that the project took as long as it did it should not have come as a surprise to the customer. The sole reason the project took as long as it did was that the custom cabinets that we ordered were delayed by almost three whole months. We explained this as soon as we were notified and the homeowners asked us to begin work anyway, against our advice. We work directly with a custom cabinet shop but do not own it, and therefore can only install cabinets which they provide to us. As noted once the cabinets were fabricated the homeowner was very happy with the quality and craftsmanship of every aspect of our work. The timeline was absolutely uncharacteristic of our projects and frankly of the cabinet manufacturer as well. To make up for this shortcoming the homeowner received quite literally thousands of dollars worth of upgrades and add-ons for free, even after he had agreed to pay a portion of them. While regrettable that the project took longer than anticipated as noted in the review the workmanship was great, all employees were courteous and professional and the homeowner was happy with the finished product.
Service Provider ResponseI am truly sorry to hear your displeasure with our service, however many of you statements are factually incorrect. You had never previously done business with our company. As explained to you at the meeting you had with the owner of Certified Roofers you had done business with a company that fraudulently used our license numbers. Through your own admission you had never met any representative of our company, and aside from the license number and logo all other information was different. You even provided a copy of the previous contract and it was a different contract than ours. In regards to the price increase you were issued an estimate for roof replacement at your initial consultation and self admittedly it was under bid. You knew it was under bid as well and that is why you alerted me personally on the phone that it was half the price of another contractor's quote. We made a mistake and apologized for the error all while attending to it as quickly as possible. My sincere belief is that when we were not willing to be strong armed into discounting our work for previous work that we did not perform and were not paid for, you had written us off. I would have liked nothing more than to provide a roof replacement for you at a fair rate. I wish you luck going forward and regret we could not work things out.
Service Provider ResponseI did speak with [member name removed] and advised him that all records are discarded once they pass warranty period as there is no further reason to keep them. [member name removed] may have misunderstood what I said but what I told him was that if I found anything of use I would call and let him know. A simple phone call back to me would have satisfied his inquiry, but as he states he did not call back and it has been more than a month. I would like to believe that if he really wanted an answer he would have at least attempted to call me back once again. I believe he simply did not like the answer he received as the roof is not under warranty and has not been for many years. In my eyes the issue was dead as I never held a contract, warranty or expectation of service to [member name removed] whom I have never met and simply shared a brief phone call with. If his expectation was a return phone call then that differs from my recollection of the conversation, but as he states he was made aware that there would be no records of a job that was done almost a decade ago.
Certified Roofers & General Contractors Inc is currently rated 4.4 overall out of 5.
Certified Roofers & General Contractors Inc is open:
Monday: 8:00 AM - 3:00 PM
Tuesday: 8:00 AM - 3:00 PM
Wednesday: 8:00 AM - 3:00 PM
Thursday: 8:00 AM - 3:00 PM
Friday: 8:00 AM - 3:00 PM
Certified Roofers & General Contractors Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Yes, Certified Roofers & General Contractors Inc offers free project estimates.
No, Certified Roofers & General Contractors Inc does not offer eco-friendly accreditations.
Yes, Certified Roofers & General Contractors Inc offers emergency services.
Yes, Certified Roofers & General Contractors Inc offers warranties.
Certified Roofers & General Contractors Inc offers the following services: Roof Replacements & Repair.
Home health begins with top-notch electric care. At Mr. Electric of Riverview, our electricians will make sure your space operates at its peak performance level. We will help you upgrade and improve your space, so it is more energy efficient and secure. We specialize in diagnosing, repairing, and installing electrical systems for local homes and businesses in Riverview, Ruskin, and Apollo Beach Mr. Electric of Riverview provides 24-hour service so you’re never left in the dark. Our friendly electricians will give professional recommendations to lighten up your life.
With over 20 years of experience, our team can handle all of your homes roofing needs. We offer a wide range of material choices, catering all services to fit the needs of our clients. We love working together with individuals who are looking to enhance their home’s exterior and pride ourselves on reliability and delivering results our clients are proud of.
Home health begins with top-notch electric care. At Mr. Electric of Lakeland, our electricians will make sure your space operates at its peak performance level. We will help you upgrade and improve your space, so it is more energy efficient and secure. We specialize in diagnosing, repairing, and installing electrical systems for local homes and businesses in Lakeland, Auburndale, and Winter Haven. Mr. Electric of Lakeland provides 24-hour service to Polk County, so you’re never left in the dark. Our friendly electricians will give professional recommendations to lighten up your life.