At CB Roofing Construction, Inc., our mission is to protect your home as well as your family. We have created a culture of respect and integrity where we make it our upmost priority to educate you so you can make the best decisions for your family. Our full time team members have made a difference in the community while raising the roofing standards. You may begin as a customer, but when the last shingle is placed you are part of the CB Roofing family. That includes a lifetime workmanship guarantee and a promise that we will always be there when you need it. It is our pleasure to get to know your needs and also offer financing options. Let us help you with the information to get you started on the roofing process today!
Asphalt Shingle Roofing - Install or Replace , Flat, Foam, or Single Ply Roofing - Install or Replace, Metal Roofing - Install or Replace , Metal, Asphalt, Single ply Roofing Repairs
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Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
62% | ||
16% | ||
6% | ||
1% | ||
14% |
"As an owner of the company I would like to apologize for the experience the customer is having and share the facts that I have for anyone using this review to make an informed decision to use our services or not. I will stick to the facts and not add opinions or charter flaws about the customer. We did finish the roof in October of 2015. The invoice was $735 more than the quoted price. The quoted price does not account for all the rotted wood that we can not see until the roofing material is tore off. By code we are not allowed to install new materials over rotted or un nailable surfaces and as a company would not be doing our customers a service by covering rotted wood. Our wood prices for extra wood are listed in our contract. The first request for warranty work I have in our system occurred 15 months after we completed the roof, as if this was the first time the customer had tried to contact us about a problem I do not know. I only have a phone log and notes per phone calls that were made and can not see personal texts or emails. Our new office system records all texts and emails. It did take a couple of visits to the house before we new why the roof was leaking. We found the house was not built to code and was missing a key detail that was not seen during the reroof process. We explained the missing detail to the customer and gave them a price to repair as if we were in the process of the re-roof. The customer did go to the county and had them re inspect the roof and the detail that was also over looked by them. The county agreed it needs to be corrected and brought up to code. The county inspectors also informed the customer that the work is an extra charge from what the original quote was for. The county is requesting us to open a new permit to repair the detail so they can insure it is done to code. The customer is refusing to accept the paperwork and the price for us to pull the permit so we can perform the repair."
"We do not know how to respond to this since we did honor the warranty. We found a spot on the flat roof that was clearly a workmanship defect and repaired the problem. The customer also wanted us to change out for free a large section of shingle roof that had been damaged by a tree. The customer had also requested that we re frame a section of roof behind the chimney for free."
"Just to clarify the square vents that were installed is how they are made and rounds are for gas exhaust like a furnace or pluming exhaust pipe."
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Sunday: | Closed |
Monday: | 8:00 AM - 4:00 PM |
Tuesday: | 8:00 AM - 4:00 PM |
Wednesday: | 8:00 AM - 4:00 PM |
Thursday: | 8:00 AM - 4:00 PM |
Friday: | 8:00 AM - 4:00 PM |
Saturday: | Closed |