Customer Service is non- existent; if you have a problem you will wait for 4 plus hours to talk with someone. If it is on a weekend you will wait longer and talk with India. I was on hold for 4 hours then they hung up. You can not watch a movie with the system and we have the fastest system they offer. If you are able to stream a movie it will buffering all the time and you will only try it a couple of times before you run out of plan or patience. If you go over your data plan it will cost allot for tokens. Don't use the cloud of any kind or your entire month will be used in less than a day. This company is a rip off and if we ever get another choice we are gone.
Description of Work: We have been using Hughes-net for 4+ years as we have no choice in our area, they installed a dish and provide internet service.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$120
Anya D.
10/2014
2.0
internet service
 + -1 more
Impossible to stream video, very slow internet and occasionally no wireless access.
Description of Work: Satellite Internet Service.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$80
Jenny P.
10/2014
1.0
internet service
 + -1 more
In June of this year I had Comcast installed for my internet because i was tired of alway "running out of data" with Hughesnet. Hughesnet would shut down, or come to a creeping crawl for internet every couple of days. As a student, I needed to research stuff, but who has all night and day!? After three months with comcast, I have had high speed access every day. Hughenet says we are still using data? How is that possible?
Description of Work: We've had Hughesnet for some time now, but I decided to go with something that didn't have such a low limit for usage and a high price.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0
$150
Susan H.
07/2014
4.0
internet service
 + -1 more
Very professional and helpful
Description of Work: Installation of hughesnet satellite and service. Have not needed any service calls since.
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Service Categories
Internet Service
FAQ
Hughesnet is currently rated 2.3 overall out of 5.
No, Hughesnet does not offer free project estimates.
No, Hughesnet does not offer eco-friendly accreditations.