Mossy Oak Fence Inc

$EVERYTHING WENT AS PLANNED

They used quality work and materials.  I received good work from them and would use them again.

They were really efficient, careful, and did a good job.  They were very competitive, but a lot more conscientious than anybody else.  They were communicative and very upfront and clear about what the cost would be.  They were quick and they cleaned up after themselves.

They quoted $4500; it is a big yard, which is why I delayed it. I don't know much about their reputation but they came and did their job right on time. I just couldn’t hire them at that time because of what I was planning to do inside the house; I remodeled both bathrooms and the kitchen. I have nothing to compare their price to. They were great, sharp and clean. I might use them but after comparing the prices to other providers.

work not performed

The salesrep  that came out to review our property was very professional and knowledgeable.  When the work was scheduled to be done, the team was on time to perform the work. They did a great job of cleaning up after the construction was done.     Unfortunately, there was a shortage of materials they needed to construct the special arched gate.  They kept in contact with us when the materials would be in, and then returned to finish the gate when they said they would.  All our neighbors stop by to tell us how beautiful the fence is.  It is a quality product and we are extremely happy with it.  We would highly recommend this company.

Although I opted to select another company, they were prompt, very responsive, provided great detail and took care to understand what I was looking for before submitting the quote.

The company was very prompt in installing the fencing, and very professional during the entire process from getting the estimate, to clean-up.  They came back to make one adjustment on one of the gates when requested.  The price was comparable to Lowes, but the process in getting a quote and follow-up were much better.  Even though the price was slightly higher, it was well worth it.

Due to a problem-some dog that kept coming into my yard after my dogs, I needed something that was aesthetically pleasing yet functional to keep this dog from ripping up my screened in patio.  I called a few fence vendors.  Some called back and some didn't.  Of the fence vendors that called back and came to give an estimate, Mossey came in at a fair price.  However, what really impressed me was Clark's explanation of the fence and the fact that he had a sample for me to touch, see and feel.  I wanted to compare the quality of that with Home Depot or Lowes. Their's far exceeded the quality of the box stores.  Clark was also willing to come back when I had more questions and the company offered the longest warranty.  Everyone I dealt with was very professional.  My only issue was that they planned the date of the fence installation without consulting me.  Also, when the town had not yet approved the permit, they did not let me know the installation was pushed.  Otherwise, everything was wonderful.

unknown

Went to the show room to see material used and get answers to questions. Spoke to representative who was not able to answer a single of my questions about his products.  Later used Angies List to request them to provide me an estimate, but they never called to set up an appointment.,

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I contacted Mossy Oak for a fence quote and a sales person responded quite quickly to come to my property and take measurements to provide the quote.   Of course there was some price negotiation to which I would have to follow up to find out what the owner had/would agree to.  One price for an under the table cash deal, another for terms, etc.   The sales person would always claim he thought the ball was in my court, but finally admitted he simply forgot to get back to me as he was spread pretty thin.  That should have been my first indicator to how the process would go.

Terms are finally agreed to, fence install scheduled for the beginning of April and I thought it would be a seamless process from there.  Wrong.  Fence installers came and worked their butts off to get it all done in a day as I have a pool.  Of course it?s dark when they finish so I can?t tell how the finished product looks.  Well, the fence was built on site, but the distance between the posts was all different ? not an inch or two ? some were sixteen inches wider apart than the next post.   The gates also did not close properly and there were nails sticking through all over the place. 

I took pictures and emailed them in to Mossy Oak.  Rather than receiving a call to schedule a fix, I get a call for the balance due payment.  I of course would not release payment until everything was satisfactory and I was told that the warranty does not kick in until the work was paid in full.  I informed them that this was an install issue, not a warranty issue.  Finally, after a couple of weeks of waiting they scheduled someone to come out and do the repairs ? move one post (the most aesthetically irritating one)to have it centered, repair two gates (built wrong), repair some of the pickets that were nailed on crooked, fill in holes that were left open and repair two broken sprinkler heads.  The warranty fellow (who is actually a plumber doing fence repair on the side) shows up at 6 pm ? obviously not enough time to do the repairs nor does he have the right materials.  So another appointment has to be made, and I again have to miss work.  Finally the crew chief comes out, assesses the situation, agrees with me, and brings in a couple of guys to do the work.  Well the work was done, but not completely.  None of the crooked pickets were fixed and I had given up on the sprinkler heads so did those myself.   This is now a month later and the replaced boards are of course a different color so now I have to wait some more before I can stain (which had already been scheduled) as the boards have to ?breathe and dry? and hopefully turn the same color.  Another two weeks in and the boards are still a different color and the crooked boards have not been fixed.  This one/two day job has become a two month project and is still not complete.

Now they want me to leave my property unsecured or miss more work again so that the city can do their final inspection.  Of course they had to add that if the inspectors came and didn?t have access I would be assessed a fee for a re-inspection and if the permit remained open and then expire I would potentially have trouble selling my property in the future, blah blah blah.   Really?  Now the scare tactics come into play?

So it is now June 23rd and the fence installation repairs are still not complete.  The owner of Mossy Oak stopped by without appointment to see if he could solve the problems and demand that the balance due be paid the next day.  There was one picket left to put on straight and I had told them that for over a week.   He tried to say they had accommodated all of my changes (which changes - correcting the poor placement of the post and repairing their errors?) to which I told him he was being ridiculous as every time they had to come out was because they failed to complete the job correctly.  Right from the start I gave them pictures and a punch list ? nothing was added to the list except for the discovery of more crooked boards ? they just could never do anything 100%.  He actually told me that they were the best fence company in town but had such a stack of repairs to do and they couldn?t keep coming over ? well get it done right the first time then?and if you?re the best why the stack of repairs.  He also told me that their contract stated that they could do the fence however they wanted so they didn?t have to try to have the posts at equal distances from each other.  He seemed to think that if one post was closer to the next by 16? that was ok.   I can understand an inch or two, but not sixteen, and the argument that there was probably a root in the way did not hold since that was the post I had them relocate to center and it went in just fine.  Nice attitude, nice contract.  He also said that any other fence company would tell me to jump in the pool if I requested them to fix their install errors.  Again, really?

Maybe I am too particular (I don?t think so), I spent a lot of money to replace my fence to have security, privacy and an aesthetically pleasing property, and I think I should get what I contracted for.  The Mossy Oak sales pitch and commercials were fantastic and I thought I would be dealing with an outstanding company, but I am not at all happy with Mossy Oak Fence.

If you want a company who takes almost 3 months to satisfactorily complete a simple board on board fence, and you want to babysit them, miss a bunch or work and then put up with their attitude, I highly recommend Mossy Oak Fence.  Otherwise, stay clear.

unknown

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The quote was very professional. It was a professional experience. They were good in answering questions.

We looked at several different places and we hired them after seeing their advertisement on television. They built the fence board by board on our property and then they installed it. They completed the work in about a day and a half. They cleaned up well after the job was complete. We were very impressed with the quality of the work that they did.

This is the first time I have looked into replacing my fencing. I was trying to divide teh work into two smaller jobs instead of one big one. I learned that it is better to have all of the work completed at one time, which actually would lower the overall cost per foot. I have decided to wait until I have budgeted the amount to replace all of my fencing.

They did a very good job. The price was competitive and they used high quality materials. They were very professional, on time, and cleaned up well. One of the gates came apart shortly after they did the work. I called and they came out to resolve the issue quickly. I was very pleased with the service.

They showed up on time did everything they said they would do then I added to the work order before they finished and sent the guys out to pick up extra materials and still finished on time.

The estimator was very late--almost an hour--with no call to advise that he was running behind.  When he arrived, I told him what I was looking for estimates on (repair fence, replace with wood, replace with PVC).  This matched exactly what I had communicated to the company via email, on two occasions.  As we went over my requests, he promptly advised me that, "they don't fix fences."  This was totally contrary to what I had been told via email and even on the confirmation call.  Either way, we proceeded with the other estimates.  There is some bamboo in my backyard, and you would have thought that a vampire had just run into garlic.  In all fairness, there would need to be some clearing done of this bamboo as it had started to encroach on the fence line.  All other companies had no issue with it though and included it in their estimates.  At the end, he took his measurements, didn't really go over any options, and told me that he'd email me with the estimate.  Again, no other company did this.  It really felt like he didn't want my business.  When the estimate did come, it was for $6850 for PVC--almost $1200 more than all other providers.  As you can imagine, I went with another company.

It went wonderful. They did a good job and they were great from the time they came to do the estimates to the time they did the work. The guy who did the estimate that we dealt with and the two installers were very, very good. Their pricing wasn't the cheapest but it was fair. We went with them because of the salesman and the quality of the product.

Excellent all round experience

Everything was great. Very quality install, however, I did not get to do a walk through with the installers. They left mounds of dirt at each post.

They were very professional and provided an education on the product as well as a thorough quote.  Unfortunately we did not purchase the home they visited/quoted.  We will definitely contact them in the future if a need arises for a fence.