Mossy Oak Fence Inc

Mossy Oak did a fantastic job!  They were prompt and professional.  It seemed like a lot of work for one day but they got the old fence removed very quickly and new one installed without a hitch.  We like to wait to rate companies just to make sure everything works as advertised.  It's been several months now and we love our new fence.  So much we have strongly recommended them to our parents and we are having them install an additional section out front.  They were not the most inexpensive company that gave us estimates but I can't imagine anyone doing it better.  You can't go wrong.  We are using them again.

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Jeff Spears was the saleperson who came out and was a complete professional, providing a layout of the installation with all details spelled out.  Three other vendors were contacted; one declined to come out because they don't work outside of 8 to 5, Monday through Friday, one provided an estimate 2.5 weeks later, and the other just scribbled a price on his business card.  The others were also rude and condescending and criticized a previous install.  Since the fence was extra tall it had to go through the HOA but Mossy Oak was patient waiting for the approval.  Once it came, the 2-man crew was very professional, removed all the old fencing and did a great job on the install.  New fence looks great and we are very happy.

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Nothing.  They never responded even thou we were ready to sign the contract for the job.  This show the king of company they are.

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They would only do a quote from their office instead of sending someone out to look at the work to be done.  When I offered to send pictures to help them understand, they declined.  A lack of responsiveness I have not seen previously with any contractor when trying to get business.

Terrible communication among their staff. Multiple people had no idea what other departments were doing. Delays in getting permitted when I was told that permits were being dropped off, was days later when they actually arrived.
Installation took multiple days when it should have take only take one. Had to call to get them to come out and finish work as they did not call to tell me that the next day meant the next week.
Only reasonable person that I worked with was the sales rep. Everyone else blamed others, made excuses and passed the buck.

They are excellent! From the time you walk in to their little show room, to the time they put in the fence- these guys are good! It is a very high quality fence.

The estimate went very well. Wayne was very responsive and was able to make changes to the original estimate to accommodate us. They got the building permit and everything was going fine. Small problem when the company could not make the initial build date due to the fact that they had not received all the materials from the company. Had to rearrange some work commitments. 
Team arrived on the new day and I was very satisfied with them. Quick, efficient ,and professional. They answered all my questions. I was very happy with them/

The lock on the back gate broke, which is located directly on a public trail accessed by hundreds of people every day. I have urged Mossy Oak to repair this lock since having an open gate to my property is a major security issue, but they keep delaying the repair. They are backed up, or the part hasn't come in yet - whatever excuse they can offer. It has been broken for almost a month now. In my opinion this is terrible customer service from a fence company. The purpose of a fence is to provide security and the one they installed is not secure.  Next time I will go with a company that takes better care of their customers. 

Update on June 16, 2015
Mossy Oak did come out to repair the lock so I have revised my review from an overall "D" to an overall "B." The reason it's not an "A" is because it still took longer than I feel is acceptable to leave a customer with a defective lock and they stood me up on a couple of appointments. Also, I think the reason why it finally got fixed was because they read my review and decided to take action to fix this problem. Someone from the company called me to discuss this review and then next thing I know they came out to fix the gate.  I'm glad it's fixed, but I wish it would have been done quicker and without me having to leave a negative review.

I got in touch with Mossy Oak through their website.  I filled out their online form and was immediately contacted back the same day by email wanting to set up a time for someone to come out and give an estimate.  I told them I had already received a couple of estimates and had the type of fencing, footage and pictures I could email them.

Nicole contacted me back and said that would be great.  She would take a look at the pictures, the other estimate and the footage and would give me an estimate based on that.  If it seemed reasonable, she would schedule a time for someone to come out and just look over the project and sign a contract to perform the work.

This was on Thursday (5/21/15).  I received an email from Nicole on 5/22/15 apologizing for the delay but they would be closed on Monday (Memorial Day) and she would have my quote to me on Tuesday (5/26/15).

That was the last contact I had with Mossy Oak - No quote, no follow up, nothing.  I checked through my email - junk and spam folders just to make sure I had not missed anything but as of today (6/1/15) I still have heard nothing.

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Lots of issues, lots. The fence estimate was to remove and replace my fence as it was correcting two areas where I was encroaching. Much to my surprise when they failed to meet my neighbors fence (which I had permission to do) leaving a sizeable gap and an old wood post. Nobody from MO called to see if I was happy with the install, they just sent me a bill. I called and had many many conversations with one of the managers. I learned that they could not meet my neighbors fence because this would cause another encroachment issue. Why was I never told this when I was getting the estimate? Did they expect me to live with a 6" gap in the fence? I held up the final payment and gave them two options, either fix the fence, meeting my neighbors, or take out what they had installed. They chose to come back and extend the fence in the two areas. I just wanted them finished and out of my life. They left bits of trash in my yard, didn't smooth out the mounds they made from digging the posts, didn't originally glue the caps on the posts (they did come back and correct this). Not a good experience, so sorry I chose them, I won't recommend them to anybody or use them again in the future.

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Received a quote via email based on 300' of wood fence.  Mossy oak quoted me $1,950 for material and install.  When the salesman came to the home he quoted me $4,000.  I showed the salesman the emailed quote and he said that there must have been a mistake.  He called the owner and they would not Honor the Price given via email.

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Having just purchased a new home, I needed to replace all the sod at both the front and back of my new house, and also wanted to install a fence to the side and back for both privacy and security reasons. I decided to get quotes from the top three rated fence installation companies on Angie's List. All the quotes I received seemed similar in nature in terms of quality so I went with Mossy Oak who were the cheapest.
As I was also laying new sod, I asked Mossy Oak if they were able to do the the fence installation on one day, get my landscaper to then lay the sod, and then get Mossy Oak to come back and install the gates as this approach would have given me the best quality solution for both the new sod and the fence. I expected Mossy Oak to charge a nominal fee for having to make two visits, but when they told me they would charge $150, I told them this was way too high so forget it.
When the installers turned up to install the fence, they started to dig the posts in completely the wrong locations. I had not yet moved into the property at this time, so I was very lucky that I went round to the property early that morning, as no one from Mossy Oak had contacted to me to advise me that their people were on site or to confirm with me what needed doing before commencing work. Once I had showed them the correct post locations (as per the approved plan that was submitted to obtain the fence permit), I noticed that the way they were installing the posts and fence panels meant that in some places, there were gaps of around 8 inches from the ground level to the bottom of the fence panel. My property is on relatively flat ground, so I was bemused as to why the gaps were so high in some areas. I had to call the person that did the quote for me, to get him to explain to the installers what my concerns were, as they didn't seem  understand what I was trying to explain to them, even though I was trying to communicate to them in a very plain and basic way what my concerns were.
Eventually, they seemed to finally understand what my concerns were, and mainly rectified the problem, even though there were still quite a few areas where the gaps between the ground and the base of the fence were large enough for animals/rodents to enter.
Finally, when the installers finished, they just upped and left without informing me, and did not walk through the finished fence with me, or go through the sign-off sheet that they had earlier given to me. I decided that although I was not completely happy with the fence, I would get another company to come and do the remaining work I wanted, as I was very disappointed and annoyed with my experience with Mossy Oak.
No-one from the company called me subsequent to the fence installation, even though they would not have received the completed sign-off sheet from me. The last correspondence I received from Mossy Oak was when they mailed the fence permit to me a week or so later.
Overall, I was very disappointed with the level of customer service, competency and professionalism I received from Mossy Oak. They have lots of positive reviews on Angie's List, and that's one of the factors that influenced my initial decision to go with them, but my experience with both their admin/office staff and their installers has been very poor.

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