The Bath & Kitchen Gallery creates a luxurious and elegant bathroom oasis to reflect your lifestyle. Joe Ferrantegennaro, owner and lead designer, has 20 years of experience in the construction business. Our Tampa Remodeling Contractor services offer free consultations and estimates for Bathrooms, Bathroom Floors, Bathroom Tiles, Walk-In Tubs, Kitchens, Kitchen Cabinets, Kitchen Renovations, and Design/Build.
Tampa bathroom remodeling, Tampa remodeling contractor, bathrooms, bathroom floors, bathroom tiles, walk-in tubs, kitchens, kitchen cabinets, kitchen renovations, design/build, general residential contractor, kitchen remodeling, bathroom remodeling
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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68% | ||
16% | ||
4% | ||
4% | ||
8% |
I hired them based on the suggestion of another person in my building and because they had done other remodels there. The building is old and I was looking with someone with experience in the building. Their team are very nice folks and the quality of their trade people is good, however, in comparison to others I have worked with: they do not manage their projects well, aggressively, or in a timely manner; their change orders are overpriced; they do not schedule or plan well (or they do not share the details of the plan); and they do not provide enough forewarning of when you (the customer) need to complete activities; and they are not proactive with communicating.
The project began with drawings. The architect they worked with, G2 Design, provided a nice initial design based on my direction. However, as the drawings progressed they were consistent delays in turning reviews. I would provide immediate, clearly documented feedback and it would take them 2+ weeks to make changes. The B&K team would tell me ?it is out of my control? when pressed. Subsequent rounds of drawings included inaccuracies or omissions including missing electrical, plumbing, etc. that neither the architect nor the B&K team caught before I did. Repeated reviews because of lack of quality increased the delays. The drawings that were submitted for permitting was initially rejected because they lacked what I felt was basic detail that should have been known by an experienced architect. In the end, the drawing process took 4 months+. While this was not directly due to B&K issues, I fault them as the general contractor for not managing the process better, providing quality oversight, and being more aggressive with their vendors.
Framing proceeded in starts and stops. Over the course of the project as change orders came up, I often felt like they were overpriced, with hourly rates that I calculated based on a reasonable time to complete the job/ cost running north of $150 an hour and hirer. For example, I received a plumbing change order for $350 for what turned out to be 15 minutes of work.
As we progressed, they identified the need for 200 Amp electrical service and presented a $6000 change order. There were many challenges with working with the old building?s electrical service, and while they executed the correct steps (spoke with the utility company, spoke with the manufacturer of the electrical panel), in the end the change turned out to be impossible due to permitting and equipment issues with the building?s electrical system. The details of this particular issue are complicated, and again, not all B&K?s fault, but my frustration with them lies in the fact that they did not more aggressively manage the timing (the issue delayed construction for more than 3 months), they moved forward on the change without confirming it was possible (there were steps where I felt they should have known better or checked information for accuracy). In the end I had to get involved, and with 1 day of research realized that they change had been impossible all along. I would have expected to come to the same conclusion without such significant delay.
Currently, things are moving forward. However, despite having asked repeatedly for 3 weeks for a schedule, they have not provided one. Indicating to me that they do not have a schedule, and they do not consider my request for one a priority.
Through it all, they have been very nice and the team I work with most directly has been responsive to my calls. I have had no complaints with ?customer service?. However, they are not proactive with communication. I feel like I would not get any information from them unless I call and follow up.
The quality of their tradesman has been good. They do have several of their own people (project manager, site manager, electrician, plumber) although despite any assurances otherwise many of their workers are not employees and are sub-contractors. Both my project manager and the site manager have been helpful, responsive, and good to work with. All of the work has been of good quality.
In summary, I would not recommend them for a job this large. I believe my remodel has highlighted some challenges they have in complex projects. In the end, the good people doing good work cannot offset the reality that the remodel with take twice as long under their management.
"[member name removed] was able to fill out his name and address correctly. However the services preformed section should say : NO---- we never worked for him, we never signed a contract with him, he did not hire us to work on his house. Date completed: Wrong Cost: wrong [member name removed] bought a house we worked on, 3 YEARS BEFORE HE BOUGHT THE HOUSE! Previous owner did much of the work himself/hired others before & after we worked at his address. [member name removed] is blaming us for work others preformed because we are a licened contractor. Also much of the damage I saw on site was TERMITE damage. [member name removed] should save his reviews for companys he hires."
My opinion based upon history of using this contractor twice. Be aware. This contractor needs to really look at his work force or subs they hire. The owner is professional and works out issues with you and prices are competitive however if you hire them, you really have to keep an eye on the workers on site each day. I ran into many areas where they cut corners and quality control was not there. Honesty I don?t think many home owners look this closely as it seemed they get away with this sort of thing by how they conducted themselves on the site but if you don't it will show later if you don't pay attention to the details. You could tell the on site lead did not like it that I payed close attention. I was the quality control! There were too many errors I had to point out to them however they were fixed in a reasonable amount of time, but it left my wife and I wondering if they woud have been caught by there own inspection and fixed. Just be aware.
Appt was on date/time scheduled. Took cabinet mearsurements and we spoke about bath remodel. Had set budget. Their kitchen budget was 23K for cabinets on a straight replace. Got top of line cabinets with many other options from HD for less than 12K
Bath remodel needs to be handled by contractors, not salespeople with showroom.
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Sunday: | Closed |
Monday: | 8:00 AM - 5:00 PM |
Tuesday: | 8:00 AM - 5:00 PM |
Wednesday: | 8:00 AM - 5:00 PM |
Thursday: | 8:00 AM - 5:00 PM |
Friday: | 8:00 AM - 5:00 PM |
Saturday: | Closed |