SHEPPARD AIR CONDITIONING & HEATING

Day of installation air handler model number did not match what was ordered. The owner waived this away as a mistake on his part. Price quoted with utility company rebate - but I never signed over rebate to company. Wonder whose signature is on the rebate? Then the fun begins: rescheduling of several service calls; improperly balanced air flow; ducts leaking. Thermostat issue 1 then thermostat issue 2 (loose wire from previous tech); leaking compressor - leak found after 3 refrigerant fills and 3 separate service calls - compressor replaced; owner said first HEPA filter change was on him but company attempted to charge. High humidity - adjusted fan setting in air handler and opened some vents - attempted to charge $300 for a stated $69 service call while trying to sell maintenance plans - tech said manufacturer's warranties would be voided if no plan was purchased!

AFTER IMPROPERLY INSTALLING A MOTOR THAT SHOULD HAVE LASTED 20 YEARS, THEY TRIED TO CHARGE ME $900 FOR $130 WORTH OF PARTS. I WILL NEVER DO BUSINESS WITH SHEPPARD A/C AGAIN.

VERY, VERY, VERY BAD. THEIR ANALYSIS IS UNIFORMLY WRONG. THEY APPEAR TO BE LOOKING TO REPLACE ENTIRE SYSTEMS AND ARE EVIDENTLY PREPARED TO SAY WHATEVER IT TAKES TO SCARE THE USER INTO DOING THAT.