ROOMS TO GO

The quality of the furniture is good, so that's good.  The only negative experience that I had was on delivery. I am very happy with the purchase I made. They kept telling me it was delivered. I had a window of between 9-11 in the morning and they didn't show up until close to 6:00 at night. That delivery I had depended on others I had coming in after them. The company was apologetic to me, but not the drivers. The drivers' delivery is based on the orders loaded on their truck.

unknown

We were incredulous that a company so popular and so widely advertised would take such a stand on brand-new furniture.  I called their toll-free number and spoke to more than a few people, and was told the same thing - to which I responded that it was an unacceptable decision and I wanted to speak to someone in management.  Finally, a regional manager in Tampa called me back and after much discussion, they "allowed" us to re-select a different sectional or couch from models of similar price range, but told us we would lose the fabric guard that we had paid for on the first purchase and that we would have to pay delivery costs, because they couldn't lose any money on the sale.  Then, to add insult to injury, the local manager who assisted us in our re-selection failed to properly schedule the delivery for the Friday scheduled (July 15th) after I had taken the day off work to be available.  When we didn't hear from Rooms To Go about the delivery by the Thursday prior, we called - only to find that he had dropped the paperwork in the local store office without tagging it for any specific delvery date or time.  We were then told that it would be delivered on Saturday the 16th and that the driver would call before arriving.  NOT - no one called, and they showed up in front of our door with a semi-truck at 7:45 AM Saturday morning.  I had just gotten up and wasn't yet dressed, and my wife (who gets up for work at 5 AM every weekday) was sleeping in a bit. 

All in all, this company treats you like every other large company does today - you're just another number and "service" is merely lip-service at best.  BUYER BEWARE - DON'T FALL FOR THE FABULOUS COMMERCIALS ON TV.  We are quite dissatisfied overall.  Though they made the purchase right in the end, they did it on their terms and only after repeated prodding and threats of small claims court action.  We will never buy from Rooms To Go again after this fiasco.