Ronny Snows Pool Patrol, LLC

My pool and deck are looking good and the crew did work hard. My only negative was a communication problem with Ronny over some small details. The situation was later resolved and ended on a positive note.

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overall my pool deck and pool look beautiful once the project was completed however communication needs tweeking;

Ronny had very professional crews that were very respectful and worked with such efficiency. Was finished ahead of schedule with an absolutely flawless product.

I found Ronnie and the team to be highly professional. The customer service was excellent. If I called a response was received within a few hours and all concerns were handled efficiently. The quality of the work done was beyond our expectations. This company gave good advise and did not push for you to buy things that were not needed. I would highly recommend pool patrol to anyone looking to remodel their pool. I will definitely be using the pool cleaning services and any other remodel needs in the future.

I spent the first 6 months receiving multiple quotes (at least 9) from pool remodeling companies and contractors. My pool remodel, patio extension, and complete tear down and re-screen was a large project and I wanted to ensure that I hired an honest, professional, knowledgeable, customer oriented company. Although Ronny didn't provide the least expensive quote, I was looking for superior quality, workmanship, and trustworthy service over a quick make-shift job. The stellar communication and work that I received throughout the duration of the job was absolutely wonderful. Ronny and his crew completed a fabulous pool and patio remodel that I am proud of. I definitely recommend Ronny Snow's Pool Patrol & will contact him for future pool needs. Thank you Ronny!

very dependable and a pleasure to work with

Ronny has been providing my weekly pool maintenance for a few years now and I was finally able to do the pool remodeling. I had 2 other companies provide estimates, however Ronny offered the best value option and was able to put me in the schedule ahead of time. That's the good. The bad: 1. The work was delayed for a full week. I never received a phone call or a text message to let me know why. After several messages from me, he finally contacted me to let me know that the reason for the delay was a broken piece of equipment on one of the trucks. Understandable, but communication fail. 2. After the work was finished and he'd been paid for his services (by the way, Ronny never misses a phone call, text or appointment when it comes time to collect payment) I noticed that the resurfacing team damaged the new finish on the deck around the pool. When I called him to notify and ask about having it re-finished, he got really defensive trying to blame it on the paint crew I had over to the house. The paint crew had nothing to do around the pool area. After he had one of his own guys inspect and assess the damage, he told me his crew would take care of it. No apology for the previous outburst. 3. Part of the remodeling included a new LED pool light, very fancy and very expensive. To date, My light is not working. I have texted Ronny for 2 weeks now. Finally got him to commit to have one of his guys at my house yesterday (Friday, May 12). I took time off work to be here to meet his tech. The tech never showed. No one ever called me. I called him numerous time, every time going straight to voicemail. Eventually, he texted back saying that he couldn't talk because he was at a function. That he was sorry his guy didn't show. I was understandably irritated and through text messages, I demanded a date/time appointment that would be convenient for me to have this light fixed. 4. He promised to give me 3 months free pool maintenance after the remodeling but the service has been spotty at best. My pool did not get serviced last week. Again, no phone call or text to let me know. The service tech did make it in this week, but I guess he forgot to bring a filter cartridge even though I specifically asked about a cartridge replacement earlier in the week, so my pump was just running the same water through the system. Again, no call or text. When I asked the day after the service was performed, he said that he would have his guy come by tomorrow to place the filter cartridge. I couldn't wait that long, so I bought and replaced it myself. While I realize that this review may cause him to care even less about the level of service he's providing, at this point I don't really care about that. I'd rather pay for good service than get mediocre for free. This is definitely a case of you get what you pay for. If I could do it over again, I would pay more and deal with professionals. (5/26/2017)

Contact was consistent and helpful. Crew was outstanding. Work was completed timely and our rush request was met. A great project experience!

I had my pool completely refurbished from the drain up. I had contacted 4 other pool contractors, his estimate was in line with the others. his crews were always on time and always showed up on the date they were schedule to and always courteous and professional. I asked Ronny if they could have the pool completed in 4 weeks, it was completed in 3. they also will maintain water chemistry for three months. I would highly recommend Ronnys Pool Patrol to anyone having work done on their pool or spa. Him being an ex Marine also helped, and the pool looks like new.

Extreme care and concern for customer's satisfaction

I hired Ronny Snow for a pool remodel. We have a ~12x20 pool and hot tub remodel that had old grey stamped concrete, generic blue pool tile and there was no pool heater when we bought the house. Ronny came in and went through our options, showed us the differences and we had a quote the next day. He was upfront on scheduling, and contacted us when the delays hit. Regardless of the expected scheduling issues that accompany construction projects, Ronny and his team were able to get the project done on schedule. We love our new pool, the kids won't stay out of it. We actually spend time on our deck now, where before, we avoided it. The pavers are great quality and the tile Ronny helped us choose looks great. We love our pool! I would highly recommend this contractor.

His workers are of questionable ability, but he blindly defends them against obvious defects. He promised to care for the resurfaced pool during the curing period, but did not. I had to hire and pay a different company, in effect paying twice for that portion.

Ronny and his team were great. When contacting each company, I asked if they could meet a March 15th completion date. Ronny and his team got in and got to it. My pool was in rough shape and they had to do extra work. Ronny updated me along the way in person, by phone call or text. I even expanded the project asking them to reseal and pain the pool deck. Done! And on time. They even worked Sunday afternoons. Plus his crew all spoke English and took the time to answer my questions.

Ronny and all of the services he provided were very skilled and professional. I would not hesitate to call on Ronny for help in any field. I might add his group provided us with what they said they would.

My husband and I had a terrible experience with this company. Initially we were given poor advice. There were many no-shows for scheduled days. We ended up with a leak in the pool. The initial quote for the job continued to go up throughout the process.Some of the plumbing was done incorrectly and had to be redone. The owner of the company rarely came to check on the work. Overall communication was very poor. We still have a leak in the pool and are going to pursue another company. Some of his workers were very unprofessional.We would not recommend this company to anyone.

Very pleased with the work done. Workers were very professional and arrived when scheduled. The price was very reasonable. I would recommend Ronny Snow's Pool Patrol to others and I would hire them again for future work.

Great job. Very happy.

Rony was very fair as I received good pricing and he was very responsive to any issue that was identified. Would recommend service. In fact, someone in neighborhood also hired his firm to do a pool remodel.

Did a great job on renovating my pool and pool deck. Price very competitive and they show up and work when they say. All work, from the pavers and coping to the tile to the pool resurfacing went smoothly and done with quality workmanship. I highly recommend Ronny and his company.

Very reasonable. Listened to what I said was important to me in the project. Very accessible aND returned calls quickly.

We were very happy with our pool remodel. The project was done in a timely manner. The price was very competitive with others we got. Ronny was very easy to work with, kept us informed of everything that was happening throughout the project. We would recommend Pool Patrol to anyone looking to have their pool remodeled.