OB SOD GARDEN CENTER INC

It was a rainy day.  Sod was delivered as scheduled, but the installers didn't show.  They said they'd let me know if they weren't coming, but I had to call late in the afternoon to find out they weren't coming.  A little irritating since I took the time off work.  I also think they should have rolled the sod after it was laid, but they did tell me beforehand that they didn't do that.  It was a bit sloppy, but the sod is beautiful and thriving, so I give them an A.  Communication could have been better, but the cost and result are perfect.

They laid down the sod when scheduled and as requested. A bit sloppy on the end where a pile of debris from the palette drops, was blown and scattered over the new lawn & my mulched areas. I assume this debris will work into the new sod, but I have to cleanup the mulch areas. Additionally, I paid cash and didn't receive a receipt because the Hispanic worker could barely speak English.  I had to call to request a receipt be mailed.  Other than these minor issues, an over all good experience with OB Sod.

       Two weeks before sod was laid, a worker came out and sprayed round-up on the existing sod to kill it off in preparation for the new sod installation.

     Workers showed up at around 9am and waited around for approx. 40 minutes until sod arrived.  Asked me where to place the pallets.  I guess there was a mis-communication somewhere because they were only there to deliver the sod, not do the installation.  Another group showed up around 11am and they began to remove the old sod.  About 45 minutes later, they knocked to tell me that their machine was broken, and were waiting for another to arrive.  Around 1pm, most of  the old sod is removed, but I don't see anyone around to lay and cut the new sod.  I just assumed they were probably at lunch.  I had originally planned to have the sprinkler guy come to check the sod placement to make sure it wasn't obstructing any sprinkler heads, but still no one was around to lay the sod.  I called the home office to ask whether something happened and if the sod was going to be laid.  They assured me that it was going to be put down that day.  I had to tell the sprinkler guy to re-schedule the check-up for Thursday, his next available day. It was 3:30pm by the time they finally returned to till the soil and lay the sod.    They finally finished around  4:45pm.   

     I had tried to coordinate the timing of my sprinkler check and sod installation 2 weeks before but these issues arose, and luckily Sprinkler King  Inc.  was very reliable and flexible.  The issue of the machine breakdown seemed to throw a major monkey wrench into their schedules,  & at the end,  the installers realized that they had left their clean-up equipment (broom, etc.)  at another location, but they did cleap up as much as they could with the dustpan and leaf-blower I had supplied.

     The sod itself is a beautiful lush green color,  no brown or yellow patches on any pieces I could see.  The crew worked hard despite the snafu's they encountered.   However,  when the sod was laid,  they did not cut the sprinkler heads out, and the sprinkler system wire had been damaged and non-functional after installation (the sprinklers had been checked prior to sod installation by Sprinkler King Inc., are were functional at the time).   I called the office to let them know about the above issues.  Jenny was very apologetic and I asked for a refund of the post-lawn fertization fee ( $ 49),  but instead, the company offered to give me an extra month of fertilization, which was fine with me.

     Its been almost 2 weeks, and the grass is thriving.   Overall, the experience was very good and this company was very attentive to my concerns and issues.  Good customer service and professionalism.  

They were good and did a good job. The only thing is that the sod was too high against my swinging gates, which then couldn't be opened.

Quickly and without a problem. Our neighbor is using their service . Based on the appearance of our yard.

Ordered on a Wednesday morning and sod was delivered Thursday at 10AM. Price was the best I could find and they sent me a $5 coupon via email. Unfortunately one of the pallets had moldy/bad grass on a quarter of the pieces. They asked I lay them anyway to see if they root/come in, which they didn't. They came by today to follow up and will be sending me replacement pieces for those areas so I can correct the spots. Very good customer service and follow up to ensure I was happy with the product.

They had the best prices in town. $75 for the pallet, $25 for delivery, $5 online coupon, and they give you $5 back if you return the wooden pallet. They delivered next day and dropped it at the exact location I asked and I didn't have to be home. The grass was good, there was a little bit of dollarweed but it looks great over a month later. Their customer service was great, they answered all of my questions about grass care and watering via email within the same day. For the price you really cant beat them.

OB SOD Garden Center Inc was really upfront with me and explained that they type of Sod that he uses wouldn't be recommended until fall.

prompt delivery. no problem. I threw the pallet in the garbage rather than drive all the way to OB to get my 5$ back. It would have cost more in gas.

OB Sod sprayed Roundup on the grass.  They waited 2 weeks and returned to remove the old grass.  The sod was delivered that same day (on pallets).  Due to a delay in another job, they came back the next day and installed the sod.  Everything went as planned and quoted.

Ordered pallet of sod on Monday and had it delivered on Tuesday afternoon. Best price and service.

Do:

• Call the day before for next day delivery. the sod is cut at night and loaded on trucks for next morning delivery.

Be sure you are at home at time of delivery so you can guide them on placement and not let them drive on your side walk or drive way with their front end loader, it could cause damage.
Personal preference: 
You can return your wood shipping pallet's back to OB Sod and get your $5.00 deposit for each one. The deposit is factored in to you purchase price.

Service was excellent!  From the initial call/email to Raiza to the time the product was delivered I received outstanding service.  The product was delivered when promised and was of excellent quality.  My yard guys, who has thrown a lot of sod, said this batch was top quality.  Soil exceeded expectation too.
In short, I would not hesitate to recommend OB Sod to any of my family and friends.

unknown

It went great. A representative came out and gave us an immediate quote. We accepted the offer and their office sceduled the old sod removal and new sod replacement right away. Every one I dealt with at the company was polite and courteous. They did the job in one day and it looks great.

Met with their sales man back in June when we were first ready to do our sod.  He told us not to do it until November or they wouldn't be able to warranty it.  Set up a date of November 1st for install and the lawn looks great.  They did everything we asked of them.
The only hitch I had was that we ended up being one of the last installs of the day when we had been scheduled for earlier in the day causing me to have to miss a little more work than i had planned on.  They called and were extremely apologetic which I appreciated.  stuff does happen.  The workers were fast efficient and good.  I even switched my yard maintenance over to them.

Extremely pleasant company to work with. Bill Ward came out to give us an estimate and was extremely knowledgable advising us the best type of grass to grow in our area. We explained to Bill we needed it pretty quickly since the excavation done on our property was a bit more extensive than anticipated. With the rains coming and our property being quite hilly we were very concerned. Fortunately OB Sod was able to give us a date to install the sod rather quickly. Excavation did not go as planned and we had to postphone our install date several times. Everyone in the office was just wonderful to work with and very accomadating with each of my calls. Customer service was just excellent! Raiza and Danielia were more than pleasant one every call.  The sod installers worked extremely hard and were so conscientious of our property doing everything they could to make sure we were happy with their installation. We were very impressed with Pedro and his crew. After sod installation Bill came out to verify we were happy with the installation and provided guidleines for lawn care. Our experince with this company was excellent. Highly recoomend. Note: I understand there are two OB Sod Garden Centers owned by the same man, but we were always dealing with their East Busch Blvd. address, telephone number 813 936 8841. M&J Brooksville FL

Everything went fine.  I don’t have any complaints about it at all.  They were quickly in and out.  We really did not have much interaction with them at all, so they came in, did the job, and they left.  I would absolutely use them again in the future.

The sod was supposed to be delivered on Wednesday. But they called and said that their sod was all under water. They could not deliver until next day. They delevered the sod at the time they said. It was beautiful sod. I put it down six months ago and it is absolutely beautiful now. The only complaint I had was that the sod was not delivered on the day orginally scheduled.

We found this company on Angies List and they were very good.  Their price was very reasonable.  They offered guarantee which most sod companies in Florida won’t do.  They were professional and they were timely.  They got the work done when they said they would get it done.  We definitely recommend them.  We will use them in the future.

QUOTE RECEIVED...DECENT PRICE, BUT NOT THE BEST.

BELIEVE THAT HE SAW THE NEIGHBORHOOD AND INCREASED THE PRICE.

HE SUB'S OUT THE SPRINKLER INSTALLATION TO A GUY NAMED "JOHN", WHO GAVE ME A GREAT PRICE, BUT WAS GOING TO PUT THE CONTROL BOX ON THE *OUTSIDE* OF THE GARGE.

I ASKED HIM TO PUT THE CONTROL BOX INSIDE THE GARAGE (NORMAL INSTALLATION), AND HE NEVER CALLED BACK, EVEN AFTER I LEFT SEVERAL MESSAGES.

Salesman, Landy, came out same day that I called and provided estimate which I signed that day. Someone came by within a couple of days and applied grass killer to kill existing grass & weeds. They returned 3-4 weeks later to remove old sod and lay down new sod. Came back in a day or two and sprayed. Their contract provided 30 day guarantee. Within two weeks the front and side yards began turning brown. I called Landy who came by and said he would have to send his spray guy, Bill, to look at the yard. Several days passed and Landy called saying that Bill thinks yard is infected with grubs but he didn't have insecticide for grubs and would have to return. I saw no evidence that he ever came back. Meanwhile front and side yards turned to straw and dirt. I called the office at the three week point and told them of the problem. They said they would report it to Landy. I didn't hear anything. I left a message on Landy's cell phone telling him that the dead grass needs to be replaced. Still didn't hear anything. I called the office again at the 30 day point and told them the same thing. They said someone would be back in touch with me. It's now been another two weeks and I've heard from no one.   

Landy came out for an estimate.  The estimate was very detailed, much better than any of the other companies.  Landy was very polite, answered all my questions.  I scheduled the sod replacement for the first available date.  They were very busy, so it took a while to get a spot.  They removed all the old, dead lawn and replaced it with new sod. 

OBSod did such a wonderful job on the house we sold earlier this year, we hired them to resod our new house.  Professional, courteous, timely - I can't say enough good things about them.  Very reasonable cost too.  And the sod is so green, one of my neighbors says she has "lawn envy".

THE FIRST SOD LAID WAS TOO BROWN.  SO, WHEN THE SUPERVISOR CAME OUT TO INSPECT IT THE NEXT DAY, HE INSISTED THAT IT BE REMOVED AND FRESHER, GREENER SOD BE LAID IMMEDIATELY.   HE ALSO REDUCED MY PRICE FROM THE ORIGINAL QUOTE WHEN HE SAW THAT WE NEEDED LESS SOD THAN ORIGINALLY ESTIMATED.   HE AND ALL THE STAFF AT OB SOD WERE VERY PLEASANT TO  WORK WITH ON THIS LARGE PROJECT.   I DEFINITELY RECOMMEND THEM TO ANYONE WANTING EXCELLENT SERVICE WITH PLEASANT PEOPLE AT A FAIR PRICE.