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Maid Brigade of Tampa Bay

3.0(
5
)
Maid Service, Post Construction - Clean-up, Ducts & Vents - Clean,

About us

Maid Brigade of Tampa Bay is a a full service residential cleaning company providing the highest quality of cleaning and customer service. We provide a quality of clean that is second to none while using methods, solutions and equipment that are certified “Green” to maintain a healthy home environment. Presently, we are the only national residential cleaning company using certified green methods. Our employees have received thorough training and arrive at your home uniformed, in vehicles from our fleet and with green cleaning supplies. We also maintain the highest levels of insurance protection for liability and bonding in our industry. At Maid Brigade, we know how valuable your time is and we don’t just clean your home; we provide you with what you want most…LESS STRESS & MORE FREE TIME! We give you back your weekends so you can do what you what you enjoy most, relax and enjoy life! Maid Brigade of Tampa Bay offers the following service: • Regular Service (weekly, bi-weekly, monthly) • Special Occasion Cleanings • Move In/Move Out Cleanings • Reliable, Consistent and Secure Cleanings Everytime • Background Checked, Licensed, Bonded, Insured & Uniformed

Business highlights

23 years of experience

Services we offer

carpet cleaning, cleaning, commercial cleaning, housecleaning, housekeeping, janitorial, maid service, residential cleaning, tile cleaning

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.05 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
0%
3
20%
2
0%
1
40%
Write a review
Showing 1-5 of 5 reviews
Michelle K.
Jan 2023
1.0
$200
I was extremely disappointed in the service l received from Maid Brigade in Tampa FL . I strongly encourage you to choose a different company. First let me say the 2 woman who came to clean my house seemed to be nice enough people. Unfortunately the one woman could not, speak, understand or read English so the list l created was useless to her and she seemed to need constant direction. So the one woman spent a lot of her time directing the other woman & translating my list and instructions . I had specifically asked to pay them by the hour so they would not be in a rush, in hopes that they would take their time to do a more thorough job. I agreed to pay them EACH $50 an hour for a minimum of 2 hours, at that rate l certainly had expected they would have been formally trained on the do's & don"ts of proper cleaning and would be equally qualified. So of course I was shocked to see them shaking my bathroom area rugs right over my toothbrush, make up & towels. Long story short my house was no cleaner when they left than when they arrived. Worst of all my sliding glass doors were actually even worse than when they arrived and I needed to replace our toothbrushes and all my makeup. When l tried to contact the office to discuss my dissatisfaction, they never returned my phone call but they did charge my card and obviously have no interest in improving my experience or creating a positive experience for any other customers. They simply don't care about their customers.
Rodrigo T.
Jan 2020
5.0
Yes, I recommend this pro
They are great, they've done a very clean job, very careful with the materials that they are using and the staffs are very nice and respectful.
DONALD W.
Jan 2017
5.0
Yes, I recommend this pro
$85
As always, excellent
Shannon S.
Apr 2016
1.0
$150
The cleaning was okay, but they didn't speak English, or at least that's what they both told me when I tried to address them. I left and when we returned my strictly indoor cat was missing. We got that cat for my daughter as a reward for having straight A's on her report card, she's heartbroken. If the maids spoke English I could have explained to them my concerns and about our pets. When I called to let the owner know, I had to speak to a manager who laughed the situation off. I told her they need to send at least one English speaking cleaner to their jobs. She told me that "bilingual people don't want to work". She then went on about how she's worked there 8 years and only missed 5 days. She said " bilingual people don't want to do the work the Spanish people do". She said "you wouldn't believe the disgusting and filthy houses they have to clean, bilingual people won't do those jobs". I couldn't believe she was saying these things to a client. Completely mindless of how insulting she was being. Don't use this company, I will never again, not only because of our cat but the ignorance of this manager. I would have rated them higher than an F for the cleaning, but based one what happened there is no way now.
Jodi P.
Apr 2016
3.0
$100
I cancelled the service and I'm very disappointed because the ladies who came to the house were very thorough and fast. I think 3 chances in 4 months is enough. Professionalism on behalf of the management is lacking. If your crew is running 20+ minutes late, call the customer ahead of time. If my company missed 2+ appointments, I would make sure we were on time for the 3rd, if I had to clean the house myself.  Maid Brigade can't honor its appointments in a timely manner. 
Sharon G.
Nov 2015
4.0
Yes, I recommend this pro
$85
unknown
DONALD W.
May 2015
5.0
Yes, I recommend this pro
$80
unknown
Douglas L.
Oct 2013
5.0
Yes, I recommend this pro
$125
Great job
Michelle S.
Oct 2013
5.0
Yes, I recommend this pro
$60
I first hired Maid Brigade over a year ago to do a “deep cleaning” of my house before I had out-of-town guests coming to stay.  They were able to provide a very reasonable estimate for the service, and to come on short notice. They did an excellent job, and I decided to hire them to clean our house every other week.  They always do a great job and I like they don’t use harsh chemical products.  They come the same weekday every two weeks, and send a reminder text the day before my appointment with an estimated time of arrival, which is a very convenient service.  Although I’m usually not home when they are cleaning, on the occasions that I have been there they are extremely professional, courteous and efficient.  The customer service on the phone is also professional and courteous.
William H.
Oct 2013
4.0
Yes, I recommend this pro
$159
We left a review earlier this year on them, and they dropped their price for us! I would like to see them ask for any additional cleaning I may need done at the time. This is not a complaint; it is just something nice they could do. We have used their service about 9 years every other week. They have a specific day and timeframe to do the work. Lately, we have seen more consistency with the workers that come out. They recently started texting me about showing up, which is nice. They are also flexible with rescheduling too. The little extras on top of the cleaning would be nice to add that extra “wow” factor.
Michael M.
Oct 2013
4.0
$150
I used their services a few times. I was looking for more of a deep clean then a general cleaning. One thing I did not like was how by the book they were. I wanted my patio cleaned and they said they would have to call and get a quote from their manager before they could clean the patio.
Melissa M.
Oct 2013
4.0
Yes, I recommend this pro
$90
They did a very good job, however, they were a little bit expensive. I had no other complaints with the service, I thought the quality of the work was excellent. They arrived on time for the appointment and were professional.
CHARLENE P.
Apr 2013
5.0
Yes, I recommend this pro
$200
They arrived on time and completed their work in a timely manner. (I was home during the cleaning).
William H.
Jan 2013
3.0
Yes, I recommend this pro
$169
We have been using them for nearly 9 years.  They have consistent scheduling, and we have enjoyed working with several of the maids that worked in our house.  However, there is a high turnover rate amongst the maids which can be frustrating when we find a good crew.  However, it is nice to know that the employees are bonded and insured.
Response from Maid Brigade of Tampa Bay

"Thank you so much for providing us with a review on Angie's List. I will personally see to it, that we address all the issues you mentioned, including price. I will reach out to you after tomorrow's cleaning to review your satisfaction, and discuss changes moving forward. You are an extremely VALUABLE customer and we want to keep you as a customer for many years to come. Thank you again for your feedback. We sincerely appreciate it! Sincerely, Carrie Owner, Maid Brigade"

Susan O.
Jan 2013
4.0
Yes, I recommend this pro
$90
They are reliable, but I don't feel as though they do a thorough job.  They basically do a surface cleaning and that's it.  Once, we were at home during their work, and we were surprised to learn that they only worked for about an hour.
Response from Maid Brigade of Tampa Bay

"Member, Thank you so much for your feedback. We will do our best to improve the quality in your home. I will personally address your concerns to the team prior to your next cleaning. We want to keep you as a customer and I will see to it that our team spends more time in your home. Thank you again for your feedback. We sincerely appreciate your business! Sincerely, Carrie Owner Maid Brigade"

NICHOLE H.
Apr 2012
5.0
Yes, I recommend this pro
$75
I used Angie's List to find a service close to my due date when the nesting urges kicked in.  Grace was WONDERFUL!  She was so kind on the phone and even sent me a beautiful card after my son was born.  She has been flexible when I forgot we switched to mornings and was not prepared for the cleaning.  She rescheduled my home to be cleaned later in the day.  This is the type of service you never expect to get and are always surprised when you do.  The ladies always do a great job and are willing to focus on areas I ask. The one drawback is the time.  They give you text message alerts to remind you of your cleaning but do not let you know what time they will be arriving.  If that is the only drawback, I will never leave this group!
Charisse T.
Apr 2012
1.0
$116
I am very upset with the service that was performed .  I called and did not fell the company was very concerned with the  poor service I recieved .  All she wanted to do was send the same women back to my house.   If I have to go back and clean after them , that defeats the purpose.  I have eight rooms that needed to be done and  there is no way they could do the work in only 1 hour!  My floors were vacuumed but the tile was dirty and the hardwood floors were not wiped down.  The bathroom was wiped over like you would have at a motel.  I pulled back the mat in  the tub and it was filthy.  Four days after the toliets were clean I had pink slime in them. My daughter said that the ladies dusted around things but never dusted anything else. I tried to communicate with the women, myself but they could not speak English.  I will never use this service again, and I will tell all my friends not to.
Response from Maid Brigade of Tampa Bay

"We sincerely appreciate Member taking the time to provide us with this review. Although it’s not favorable, it lets us know that we have some work to do in house to improve our service. We know that we are not perfect, and nor do we ever claim to be, but we do try our best to meet the needs of our customers. We GUARANTEE our service, and want to make it right, no matter the situation. I have left a voice mail with to discuss our last cleaning and to see if we can do something to satisfy her needs. To date, we have not received payment for this cleaning from Charisse. As a small business owner, it becomes very expensive to not get paid for service AND get a bad review on top of it, so hopefully we can work something out to make both parties happy. Again, we appreciate the review and look forward to working something out. ~ Carrie Knight, Owner, Maid Brigade Tampa"

Nirav P.
Feb 2012
4.0
Yes, I recommend this pro
$110
They are great but sometimes you have to be a little detail oriented with them. They do tend to scratch the walls that I've noticed that I will be speaking with them about.
Christopher T.
Aug 2011
5.0
Yes, I recommend this pro
$150
They have been cleaning our home for several weeks now, and after the initial deep clean, they have done a great job of maintaining our home.  When we have had an issue with their servcie, or feel they have overlooked a certain area or particular piece, they have come back out and addressed our concerns in a timely manner.

Maid Brigade does a great job, and communicates very well.
Jason H.
Jun 2011
5.0
Yes, I recommend this pro
$220
There was a mistake as to the date and when i explained my need (mother coming to town to visit later that day) they sent 2 teams to my place and got everything done in record time.  I was impressed and keep using them and most of all my mother was pleased for the first time in ears at what (how clean) my place was.
Amit P.
Apr 2011
5.0
Yes, I recommend this pro
EXCELLENT!!!
Kim J.
Apr 2011
5.0
Yes, I recommend this pro
$85
I have hired Maid Brigade of Tampa Bay for weekly house cleaning. I like that they use all their own products including their own vacuum. They don't use even a single towel paper of mine. They just do a very good job. They are very thorough. There are two of them. They come in uniforms. They work from start to finish. I would continue using them in the future too.
Martin T.
Feb 2011
5.0
Yes, I recommend this pro
$135
My wife and I have new twins and cleaning was just something we don't have time for anymore. Maid Brigade does a great job and does what we don't have time for anymore! Maid Brigade will perform a normal housecleaning and fulfill most any special request. The cleaning ladies have always been very courteous. They arrive in a marked car and use professional grade equipment. I wish the price were cheaper, but I feel like I get what I pay for.
Carla K.
Jan 2011
5.0
Yes, I recommend this pro
When they leave, my house is spotless. They are competitively priced. I have used other companies but Maid Brigade did a better job. They charged me less than any other service I have had.
Patricia S.
Nov 2010
2.0
When I finally received a phone call back from them today they informed they do a deep clean, which is fine, but I asked about organization as well. I am a disabled vet and I'm not able to do the things I use to do. The housecleaning service put me on hold and was going to provide an alternate phone number to me for organization then the line went dead. She hung up. I'm guessing it was not an accident as she didn't choose to call me back so I guess I take that as no for an answer. She'd confirmed she actually did have my email information so she knew clearly how to reach me. I guess they can pick and choose.
Response from Maid Brigade of Tampa Bay

"I apologize for this mis-communication. My office manager was working with this customer and put her on hold to get the name of the company we use for organizing. When she came back to the line, she was gone. At the time, we did not have her contact information, as we did not have the e-mail inquiry (since our e-mail was down). We will re-contact this customer on Monday to provide her with the name of the company we use for organizing. I'm certainly hoping that our D rating can be removed, as this is a mis-understanding."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Maid Brigade of Tampa Bay is currently rated 3.0 overall out of 5.
Maid Brigade of Tampa Bay accepts the following forms of payment: CreditCard
Yes, Maid Brigade of Tampa Bay offers free project estimates.
No, Maid Brigade of Tampa Bay does not offer eco-friendly accreditations.
No, Maid Brigade of Tampa Bay does not offer a senior discount.
No, Maid Brigade of Tampa Bay does not offer emergency services.
No, Maid Brigade of Tampa Bay does not offer warranties.

Contact Information

14809 N Florida Ave, Tampa, FL 33613

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