"Thanks for the great review, [Member Name Removed]. I always say, “Great price? Pay twice. I know it’s difficult for customers. There’s such thing as price gouging, too. So, it’s best to try and find a number that strikes down the middle. Not too low and not too high. That way, everybody saves face in a win/win deal. With so many illegal workers and ‘contractors’ out there, it’s a very difficult business to be in. I strongly encourage that all customers make sure that the person they’re attempting to deal with actually is who they say they are and has the license they say they have. Follow up about it. Check their ID and go online to the respective regulating authorities website and make sure that they are licensed and/or certified WITH INSURANCE! It was a pleasure working with you Stephen. You are a delightful person. Let us know if you need anything in the future."

"Thanks for the great review, [Member Name Removed]! It’s a 2-way street! Good contractors want good customers, too. ??? It makes everything easier to accomplish. I think you and I came up with an excellent design plan, and completed it in record time. It is my pleasure to work with you. Let me know if you need anything. ?"

"Thank you for the positive words!! Wasn't expecting this. Happy to help you, and I am sure it was good for the installer I recommended to you, as well. Again, thanks."

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"I am sorry that this happened. Unfortunately, it isn't difficult to get overwhelmed in this business, hence, I need to delegate responsibilities and tasks. I dismissed the office representative that was not doing a very good job at scheduling and communicating with me about many matters."

"Hello. Yes, I did agree to the appointment time, when I was driving. Hence, I did not write it down or get it in my calendar, to remind me of the appt. So, it did slip through the cracks. I was in the middle of an extremely hectic day. In the end, I was 45 minutes late. Last week, I arranged a new office and hired an assistant/office manager to, among many other tasks, answer the phone and help me schedule and organize all appointments. I absolutely despise being late or forgetting. I feel awful when it happens. I don't mean to disrespect anyone or waste a minute of their life by waiting on me. So, again, I am very sorry for that. Finally, I feel like I am getting certain things in place to head that sort of thing off. Starting my business, I have been stuck doing most things on my own. Very difficult. I just hired three people (after some serious trial and error:) that are solid and talented. So, it is good to have help, now. When we met, we talked about many options, possibilities, circumstances and consequences. Your project involves removing and re-building concrete, exterior walls and roofs. At the time of the estimate, I gave you a ballpark figure of what I think you are looking at for one of the options that we had discussed. Frankly, I didn't think that the other prices you were told were very realistic. Nor, did I think that your allowable budget was matching up, well, with what you want to get done. You asked me to send you something in writing, with no confirmed decisions about what exterior walls you are moving or a set of plans from and architect or engineer. I am not willing to guess, in writing, further than what I had already done, without proper plans. I need to see, exactly, what would be involved. I told you that I couldn't do much more without a set of plans. The next move for you was to contact an architect (I recommended one) to get your ideas on paper, so that everyone can bid on the same thing. I am sorry if there was a misunderstanding. I thought that I was pretty clear."

"Thanks for the great review! :) When my customers are happy, I'm happy. I am happy to take care of the door for you, as well. I returned your call from the other day. I haven't heard back, yet. I will try to call you, again. TTYS"

"Guilty, as charged. :) Yes. I remember having an incredibly busy week and confusing our day to meet. Again, so sorry. I have put new scheduling software to use to prevent that sort of thing from happening, again. Unfortunately, your floor has severe structural damage from a long-term water leak. The coupon was for installing tile. But, it wouldn't be fair to cash in on that coupon, knowing that the tile would crack in a short period of time, and that the structure is unstable. I could repair the damage. But, obviously, it is much more than you were expecting, as the coupon was for $699 (?). I am guessing that you gave me a "B" for my honesty, knowledge and expertise on the entire matter. I am glad to hear that you will consider using me when you are ready to move forward. Let me know if I can be of any other help. I will do my best. Thanks for the review. :)"

"Wow! I wasn't expecting this review. Thanks for the great review! :) I am sorry that you have challenging circumstances causing your delay. I understand and, gladly, I will honor the labor estimates and prices for 90 days. As well, I don't expect that the cabinet/material prices should change in that time period. If there is anything I may be able to help you with, please, let me know. I wish you the best and thanks, again. Sincerely, John Kraft"