Hawkins Service Co.

I was extremely disappointed with the pricing for a recent service. The company charged me $394 to replace a capacitor—a part that typically costs only $15 to $25. While I understand service fees apply, this markup feels excessive and unreasonable. I expected fair and transparent pricing, but unfortunately, this experience felt more like exploitation than service.

I have hired Hawkins company to fix my electrical needs and they came diagnosed and gave me an expensive quote. I paid still to get the job done and was told it’s done and left. I checked to see if problem resolved and to my shock the problem was not fixed. I called company unhappy but wouldn’t listen to my concerns. They sent couple of people afterwards and they have no clue either how to fix it and left without doing anything. so far they have not sent anyone else to fix the issue in spite of paying high amount for the job. The customer service is horrible and they don’t care or respond. Employees have no knowledge. They don’t take any responsibility or accountability. I would not recommend this company to anyone. Stay away if u can

My new A/C system was installed four months ago. Since installation this company's technicians have been out to my home six times. The first time within two days of installation because water was pouring out of the air handler. On three occasions it was to replace a "temporary" thermostat with another "temporary" thermostat. Another visit was to replace the last "temporary" thermostat with the permanent thermostat. On two occasions it was to address the issue of the air handler fan starting up and running at full power for no apparent reason. The first attempt at fixing this was to replace the air handler fan motor. The air handler problem still needs to be fixed. On the technician's last visit, he decided that the permanent thermostat needed replacing. I have been waiting for that replacement thermostat for over a month. Not once has the technician checked a voltage, measured an amperage or checked a connection.

I've had Hawkins Service out twice to fix issues with my pool equipment. Both times, very knowledgeable technicians arrived to resolve the problems quickly, and in both cases the work was covered by warranty and no payment was required. The only downsize is that it can take up to 2 weeks to get an appointment, however in my mind it's well worth the wait to have knowledgeable professionals perform the work.

Randall, did an excellent job installing new salt cell and servicing pool filter. AAA+++

Hawkins was able to schedule a large job when my previous plumber rescheduled to a date I was unavailable. They did an excellent job and I have used them again, another excellent job. I highly recommend Hawkins and they are now my go to plumber.

Excellent company. Reputable. Technicians are competent.

Get a SECOND OPINION before having this company do any work. The quote I received from Hawkins to replace a AC condenser motor and electrical disconnect breaker was $1,000 more than my second opinion company. They lost a good and faithful customer to greed.

Do not recommend at all. We had a pool and hot tub installed by Sekas Custom Pools. Two months later the hot tub stopped worked, the day we had people over ! Frustrating as this time of the year in Florida when its a bit chilly is when we would like to get most use of the hot tub. So we called Sekas Pool who opened a work order with Hawkins (on 21 Nov) and gave us a phone number to follow up. We called Hawkins the next day and were told they have a backlog and it wont be until 1-3 Dec when someone can come out to repair. So, we arranged for people to come over on 4th Dec. I then call Hawins on 1st Dec to check when someone would be coming out, i was advised that now it was likely to be the week after. I explained the situation that i had been advised previously 1-3 Dec and had arranged a party on the 4th Dec. I was told that they would check with scheduling and call me right back. I never got a call back so i called Friday morning (today 3 dec), and spoke to Janette, she looked up my details and told me that a work order had not even been created!! Apparently they entered my home address in wrong ! I don't understand why that was not picked up the previous two times i called, anyway she advised me there was no way they were going to send someone out today. So, another week without the hot tub and having to cancel the party now. Hawkings has not been professional in dealing with me, they didn't call back when they said they would and they didn't meet their timeframes for fixing the issue. If you have a choice i would avoid them.

These guys are top notch. They came out to hook up all of our new pool equipment and did a phenomenal, clean, professional job. I am not an electrician by any means, but I know when something is done right and this is quality work by far. The task to be performed was a little challenging as they had to do more work than it was anticipated; however, this was no issue for them as they completed the job ahead of time. From the moment they arrived, they were very courteous, answered all of our questions and took the time to explain the scope of work. Job well done Jason & Crew! We will definitely hire Hawkins Service Company again. If you want electrical work done right, these are the people to call!!

I have absolutely nothing good to say about this company and would strongly recommend you look elsewhere! This was the subcontractor hired by the pool builder to complete the electrical work. Never have I come across a group of individuals who have and put ZERO pride in their work. I had to have them redo piping because it was so SLOPPY. Light transformer was installed in wrong location and they claimed, they could not fix mistake. They drilled multiple holes in my exterior walls because they could not get a box panel hung correctly. This is a new pool install and just had the pool equipment delivered and installed the previous day and they were using it, as if it was their own personal work bench. The top of ac unit and new heater housing is all scratched and dented from them dropping their tools from frustration because they are that bad at their job...have it all on video. If the body starts to rust from the scratches, I will be following up with them and take necessary actions. I have camera surveillance and they could have cared less with them sitting and STEPPING on top of the pool pumps and rest of equipment. I had to clean up after them from the mess they left behind. I will be voicing my issue with the owner of the pool builder...hopefully they will stop using this horrible company.

New pool equipment install

As a new pool home owner, I don't know the first thing about pool equipment or what is needed. I discovered earlier this week the pump was still running but virtually no water was moving at all. My first surprise with this company was that they had an online chat option after hours. They took my information and the next morning I received a voice mail from Mr. Hawkins. Essentially, he described what the problem was and how to fix it myself. We just did what he said and it works again! Even though I didn't actually purchase their service, I would recommend to others for honest, ethical help. I had already priced a pump replacement at $500-$600, but I thought I would try Mr. Hawkin's suggestion first. Next time, guess who I'm going to call first?

Outstanding work; Thank you Hawkins Service Co. (HSC) – Adam, Service Tech. My family switched our air conditioning service/maintenance contract to HSC, because of the excellent customer service we received from the office staff and repair staff. During a previous service call to install a new pool heater, Ricardo and Adam were professional and had good work ethic and we asked about other services from HSC offers. Adam explained the air conditioner service plan and also looked at our AC, explaining how the preventive maintenance worked. During Adam’s presentation we were interested in the air conditioner services plan he explained that if there are any unforeseen problems there would be benefits of having a service plan with HSC. So when our AC went out, I asked the Service Manager, Jason, if they could come that day, and HSC assured me they would have a tech at our home between 6-8PM. After the service call by Adam we felt we could trust Adam’s advice and his reliability. We are extremely happy after that long “HOT!!!” day of no AC. Adam persisted trying to unblock our drain line system. He explained what happened (snake in the outside drain line). Adam is not a “fixed” and run tech; he stayed a few extra minutes to ensure the drain was cleared and then Adam left the area SPOTLESS and took the time to answer our questions. VERY IMPRESSIVE! When he left he expressed his pride with HSC by saying ‘Thank you for choosing Hawkins Service Company’. We highly recommend Hawkins Service Company.

Worst company of kind I have ever worked with! I had a new pool being installed and Hawkins is the electrical company contracted by the pool builder to do the electrical work. They called me on a Wednesday to let me know they would be out the next day to do the electrical work and would need access to the main panel. I informed that nobody would be home (out of state the entire week), but the main panel is on the outside of the house so it would be accessible. I also informed the woman who called that they needed to use the crawl space to run the feed and told her where the crawl space access was. Late the next day I checked my security cameras via my phone, as I did regularly when out of town. That’s when I noticed three of my cameras were offline, all connected through my detached garage. I had an outside receptacle that was too close to the new pool, so as part of code it was removed from the electrical box, which I was fine with. However, the electrician didn’t bother to reconnect the feed from that box that fed power to my garage. I think it’s pretty obvious if you have an electrical box with two feeds, one has power coming in and the other goes to something else. Once Hawkins was notified of their mistake, it took them two days to do a less than five-minute job of correcting their mistake, which means I had three security cameras offline for three days. I also noticed on my security cameras that they didn’t use the crawl space as informed, but instead dug up my front yard to run conduit from one side of the house to the other. All pool construction access was from the back alley, so the front yard was untouched to that point. When I called to ask why they didn’t use the crawl space I was connected to Adrian, who I think is one of the managers. He was very defensive, and never gave a good answer. When I told Adrian I didn’t want electrical conduit through my yard, but instead through the crawl space, like ever other feed on my house, and was obvious to the electricians, he said he could do it but I would have to pay for it. Me pay to correct work they were informed how to do initially and they did wrong??? I then contacted my pool builder about this issue, and they did what good and reputable companies do, and that was pay to have the feed moved to the crawl space, which they did, and wasn’t an issue for Hawkins and could have been done the first time. As part of pool building code, a convivence receptacle is required not less than six feet and no more than 20 feet from the edge of the pool. Since Hawkins removed the already existing receptacle that was too close, they installed a new one, but never tried to contact me and see where I might want it for my convenience, in my yard by my pool. Instead they installed one that was as absolutely as close to the subpanel as possible, but was basically unusable as it was in a far corner that had no deck space or other usable space near it to make it “convenient” for anything. So I had another, up to code receptacle installed by the open part of my new deck on the opposite end of the pool. When Hawkins came back to re-run the electrical feed through the crawl space, I asked them about removing the receptacle they installed, and initially one of the technicians said they would, but when they were about to leave it was still there. I asked them why and they said they spoke to Adrian and he said that since it was up to code when installed that it will stay. I told them I was the customer and it wasn’t their decision on where it should have been installed initially, and that I already had another one installed at my expense and up to code, and didn’t need theirs now. They said they didn’t care and that it would stay, and they left. The entire time they were at my house they were very defensive and argumentative. After the technicians left, I called their office and asked to speak to the owner, Eric Haeck. I was told he was not in the office and was transferred to his voicemail, at which point I left a message with a brief overview and asked him to call me back. Upon completing the voicemail, I got a call back from the receptionist, which thought I got disconnected, at which point she took a message for Eric call me back. I never got a call back from Eric, or anybody, nor has anybody from Hawkins even once apologized for destroying my front yard. Which left big holes on both sides of the sidewalk near the front porch, and were still there when they came back over a moth later to re-run the feed, and I watched as one of the technicians pointed them out to another technician and laughed about it, and they still did nothing about them. Bottom line, this company doesn’t care the slightest about the customer, only how to get the job done the easiest way for them, and their exact words when I spoke to them about running the new feed was they were going to do it “most convenient for us”. DO NOT USE THIS COMPANY FOR ANYTHING!!!

We contacted Hawkins to install a gas range. Tom (I was told he was a manager) called a few days later. He left a message with pricing, told me that my email address was "too long to mess with" & sounded disgusted that I only left 1 contact #. I called back & he informed me that it was after 5:00 pm (it was 5:10) & he was off & didn't usually answer his phone after that time. I told him I'd call back. The next phone call he told me to text him my address (I had already provided) & he'd get back with me to set up a time to do the installation. I have never heard from him. He was irritable and lacks customer service skills. I was able to get Gas Masters for do the installation within 2 days of calling them. Their pricing was $90 less and they were in and out in under 20 minutes.

Hawkins did an amazing job. I couldn't believe how efficient they were. Everything was done beyond my specifications and expectations. The level of professionalism and knowledge was refreshing. I would recommend this company to anybody in need of anything pertaining to their electrical needs. Scheduling was easy. Everything was... simple. My panel is labeled accordingly. Everything was tested. No issues. Perfect!

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It was still under warranty so they came out and replaced it for free. They are very knowledgeable with pools.

Excellent service, timely

I called 3 times and every time they promised to call me back and put me on the schedule. They never bother to put me on the schedule or return my calls. Please do not waste your time with Hawkins. The lack of professionalism was unequaled. I can only imagine if they had come out.

unknown

We have a hayward pro 1100 pool heater.  We barely use it but the fan broke most probably by lack of use and corrosion.  This is also a disappointment as it is a top brand and promise no corrosion...
 
The technician has come to our house and after their review he said theydid not recommend to fix and suggested us to replace by a new unit. The man provided 2 quotes.   As I was not home I decided to call and get the details - the manager that answered my call was categoric that the fix would be almost the cost of a new system as many parts were damaged and broken.   I thought they were an specialist and told him that I could not do it now due to the cost but I would do when possible.  He said to me that I had to pay for the service call 105 USD.   I believe to charge is fine but I would charge if I know something and have expertise.  
So I decided to call other company, they came - the look and told me they could fix and the cost would be with parts 500 USD.  I decided to do and have my pool heated and working very well.
My conclusion is the following:
1)Hawkins know nothing... don't trust them.  I felt ripped off and do not think 105 was worth of nothing.  
2)I will always get 2-3 opinions going forward -  
3)Dont trust completely the recommendations of the manufacture as they may consider sales as their point representation and not service quality.
  

unknown

Without exaggeration, the most honest and helpful company I have ever interacted with.  On two occasions (both related to pool equipment), the company could have dispatched someone to examine my concerns.  The result would have been two service calls bills for problems I could have fixed myself.  Joe Fabel (of Hawkins Service Company) knew this and instead, carefully talked me through the issues I was experiencing and resolved both issues over the phone! In the most recent case, he contacted the lead Heyward rep himself when he knew the Heyward information I received was inaccurate.  He included me on his e-mail exchanges so that I could keep a record for my warranty purposes.  Who goes through all this time and trouble to help out a customer?  Who works hard to ensure service calls are conducted only when needed?  Who cares more about doing right than profit?  Apparently Joe does.  And that is why I will never call anyone else when I have an electrical or pool equipment question.  Well done to Joe and the staff at Hawkins Service Company.