"Sorry you feel that you have had a less than satisfactory experience sir. One time pest control work with one free follow up at the location in question was provided. I have personally called and attempted to connect with you my friend, leaving my personal cell phone number... The assessment of the situation was explained by two other technicians as well. We have GPS records of our visit and pictures. We provide free service calls for our pest control customers that are in a standard program. A la cater services are not ideally recommended when treating a residence for pests. Once again, as I stated in my voicemail, I’d be happy to speak with you directly and help to resolve the issue and or explain things once more. Chad Hermida Principle"

"Thank you for your feedback Mrs. [Member Name Removed]. We take all customer comments to heart and try to make our company better by fine tuning those services. Our system shows your last application by our company was in March of 2014. Being that it has been three years since we last provided service for you, I'm hoping you'll give us another try to see if our service has improved in the last three years. I can't think of anyone better to compare our performance in 2014 to our performance in 2017. Again, thank you for your feedback and thank you for your previous business, Max Owner Green Solutions 813-684-7336"

"Thank you for your review Mr. [Member Name Removed]. As always we take our customer feedback extremely serious and continue to improve upon our shortcomings based on that feedback. By the sounds of it, our pest control department and responsiveness did well but our lawn division let you down. My apologies for your dissatisfaction. Lawns, plants and trees can all be difficult to maintain. While they are not human, they do require the fundamental needs of a plant to maintain proper growth and health. The basic necessities for a plant to live are sun, water and nutrients. Of these three basic needs we can assist you with only one, nutrients. Additionally there are many weather and insect related events that can effect the lawn that can't be prevented. We do our best to prevent insects and weeds and spray curatively for fungus's however we cannot completely prevent all these potential threats from causing injury. I did notice your last treatment was early October of last year and that there were many notes left regarding the dryness of the property. Additionally, I see noted that our manager spoke to you in regards to the same situation and even provided you with a rain gauge to assist in assuring the lawn was receiving the proper amount of water approximately 3 to 4 days a week depending on your soil profile. It's unfortunate that the disease damage occurred as we were entering the winter months because our warm season grasses really only thrive in warmer temperatures and growth would be minimal until spring. Certainly not enough to fill in a diameter of 12 inches. Again, thank you for the feedback. It is not pleasant to hear but we can only improve if we know what to improve upon. Thank you for your previous patronage, Max Owner Green Solutions"

"My apologies you were dissatisfied with Green Solutions Lawn Care & Pest Control. I only wish we could have understood the issues you were facing so that we could have provided better service. God Bless!"