First Class Moving Systems Inc

Rachael Guadagnoli was wonderful to work with.  All of the moves were very professionally done.  The crew was polite and efficient.  I couldn't be more pleased.

My move with First Class Movers (now affectionately noted by me to be ?low class movers?) was initiated in November of 2014 after I received 4 other quotes. I ultimately chose this company as they were a subsidiary (or franchise or whatever you call it) due to prior GOOD history with North American and because of Roger Thompson?s excellent client care manor and service. Unfortunately the good service and feelings ended there. I will elaborate on the bullet points.

• My next encounter was with Christy Brigham. Her title is Customer Service Coordinator? but it became obvious quickly that service is not her forte. Her tone and manner are condescending and rude most of the time. During the move readiness she continued to appear rude; every phone call and interaction with her left me feeling quite bad. After I put in a damage claim that got worse; when I could even reach her. I had them do more packing then planned and she hounded me for days as to ?just how was I going to pay the difference?!? It was approximately $400.
• The day of the move I had to call when the truck didn?t show up. As it was a pack and move and unload same day (short distance move) I anticipated it would be fairly early but had not been given a time to expect them other than ?sometime in the morning by 11? as I recall. They finally showed up at 11 AM.
• I was unhappy with the lackadaisical way they carted some of my furniture out to the truck but was basically ignored by the head guy whose name I now forget; maybe Clint. I have a lot of antiques, among them a camel back trunk with the original wallpaper lining still intact. I watched as ?Clint? placed it up on one shoulder and off he went while I visualized it smashing to the ground into pieces. I from now on recommend anyone moving getting an appraisal of everything they own because you will need it for this company!
• I bought them lunch and dinner and gave each of the three guys a $20 tip at the end of the day; not because I thought they did a great job but because of the hours they had put in. At past 10 PM that same day they finally unloaded the last piece so I didn?t make them wait until I had looked at each piece loaded nor did I make them wait until I unpacked each box.  For future reference, I will because that?s one thing Dee (you?ll meet her later) stated went against my claim when we were ?discussing? damage.
• Over the next 3 weeks (I had one month to unpack items for any claim); I unpacked all boxes; the move was on 10/22/14. On the day of the move they pointed out damage they had caused to my bookshelves which I didn?t even claim. They also pointed out that they had damaged the kick board of my 4 drawer oak file cabinet. The young guy said ?we hammered it back on but it might need more?.  Later I found much more damage. Now in all the moves I have made with this file drawer I have always moved it with all files within and this move was no different. I was told by Roger there was no problem doing that. Also, it has always been moved upright and stored in the truck that way. I don?t know how these guys did it but I will swear they must have laid it down with heavy things on top. When I opened the top drawer one of the bars that hold the charts was nowhere to be found and the drawer wouldn?t open correctly. Fairly soon thereafter the drawer below it began to stick when I opened it, then I couldn?t get it open at all. Today the back of the second drawer came off inside the cabinet; I managed to get it out. Prior to the move the entire unit was fine without any problems or signs of weakness or soon to be breaking down issues. Dee also decided that since it was ?so old? it was likely to break and not their fault.
• When it became apparent I would need to fill out a claim, my issues with Dee began. She makes Christy look like a poster child for Emily Post. Dee was from the beginning antagonistic and while she kept me to the 30 days plan, she has not returned the courtesy. In fact, she does not appear to know what courtesy is takes and rudeness to a new level. She is rude on the phone and talks to customers as though we are bad children; corrects me, chides me, interrupts and takes something you say and turns it around to appear  something else. An example?we were discussing my solid oak 4 drawer cabinet. I told her you can?t get those anymore so she wanted to know if had had it appraised and I told her it?s not an antique. Well then, she said you moved it so many times?.. I then told her each time I had moved it was with all files inside. She wanted to blame the damage on the files being left inside and disputed my statement that they had laid it down in the truck.
• Dee has not asked for, and refused, pictures of the items broken. She ordered a lock for my trunk based upon my description only.
• It is now 12/28/14. I had 30 days from date of move (10/22/14) to file a claim. I faxed it and sent in e-mail as a scan on 11/18/14 and they acknowledged receipt. Dee informed me she has 30 days also to send me a claim statement and she refused to tell me what that letter would state. It is more than 30 days and I have heard nothing since my last phone call with her on 12/17/14. There have been several e-mails and phone calls prior to that time but none since and I have them all documented.

I am very unhappy with the service of First class Movers and am shocked at the lack of professionalism and poor attitude of Christy and Dee. My last phone call was with Roger on 12/17/14 and he told me he would look into the issue and get back to me. I do not recommend this company to anyone.

Gail Dudley