Doorpro Entryways Inc

I hired this company in early July. The work was excellent and the tech who completed job was amazing. So, of course, I planned to use them again. This time, however, totally different. No one returned my calls. In fact, no one answered the phone at all. All voice mail. The work I needed was warranty work for a supplier they represented. Parts only. I still would have to pay for labor. I told the supplier I was really happy with this company and would like to use them again. It was just that I was unable to contact them. So, the supplier called Door Pro to request they complete the work. She was told that they (Door Pro) did not want the job and would not accept the job. Now the supplier is sending the replacement parts to me with the advice that I contact another one of their vendors and request they complete the work. I was very surprised by the way this unfolded, but I will at least have my replacement parts for the defective door. Now all I have to do is find someone to complete the install. I would not feel comfortable advising anyone to use this company.

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Even after the door was installed I had a handle brake. I called them, they ordered a new handle, came out and replaced it. There was no charge and to me that was unbelievable after a year of being installed. It was very appreciative.

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They answered all of my questions regarding doors and hardware. Everyone was very professional from the office staff to the installer. They installed the doors in the time promised, even though it was during the busy Nov./Dec. holiday season. I couldn't be more pleased with the end results, and would highly recommend them.

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In this case they didn't do the job, they did something better - they treated me right at their own expense. They have done two great fiberglass doors for me in the past and they will be my provider going forward.

unknown

DoorPro was very professional, punctual and customer focused - when I told them I was getting my house painted and hoped they could install the door before painting, they worked swiftly and was able to install 2.5 weeks from order date!  It normally takes 4-6 weeks from order date!!  I would use them again, highly recommend them and have a neighbor who is interested in using them now.

unknown

Love Door Pro. They respond quickly to phone/email inquiries. Everyone showed up on time for appointments (measuring & installing) & kept me updated with phone calls. Installer (Paul) worked diligently in extremely hot conditions. Installation completed in one day.
Everyone loves the door. I would highly recommend this company.

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Mark was friendly, knowledgeable, and listened to my concerns as well as answered all my questions.  The measurements we're taken at 11 a.m.  this morning and I received an e-mail estimate an hour later with a follow-up phone call from Diane. I eagerly paid my deposit to get construction of my door under way and look forward to the next step when my door is ready for install.  
I expected the entire job to be a few hundred dollars more than the estimate I was given. With what we asked to be done, you can't go to a hardware store a purchase a new door unless you want the same $800(+install)  security risk glass slider.....


Update: I had the door installed 2 days ago. It's amazing. The technician that did the install work went out of his way to make sure I was happy with my door purchase. He explained how the door install. He was even nice enough to help us figure out the positioning on our alarm system. 

The whole process from start to finish is under two weeks, I enjoyed that they pulled the permits for me and even set up the inspection. I would definitely use this company again.

It went very well.  They were efficient.  They showed up when they were supposed to.  Mark is always knowledgeable about what kind of doors to put up and gave suggestions on different designs of the glass.  He is a very upfront and honest guy.  I recommend them to everyone.

It was a wonderful experience and they were an A+ provider to work with.  Their prices were very reasonable.  When the door came in they called us.  The also set up the delivery and installation and the salesperson was very knowledgeable.  It went like clockwork.  We are considering going with them for two additional doors this year.

unknown

Very, very well.  On time very professional

Installer arrived the day/time we were told to expect him, he did complete removal and install in one visit.  He was very meticulous fitting the new threshold, sidelight and door assembly.  Old door, framing were completely removed down to concrete/block surround.  New framing was installed and treated wood used to avoid future decay issues we had with old door framing.   Install was very clean, installer did a great job cleaning up after himself, even vacuumed up sawdust in yard.

Would not hesitate to recommend or reuse Door Pro Entryways.

It went well. All the doors were installed with professionalism and we are very happy with the quality. I contacted them a couple of weeks ago about a potential problem with a seal around one of the doors and they sent someone out in a couple of days from the contact and fixed the issue. Thank you.

They did a fine job! They were very good. Very professional and they came out very quickly.

I bid this job for three new doors and install out to three different Door Companies. DoorPro had the best bid. They installed two weeks quicker than stated in the contract. Paul the installer did an amazing job. His attention to detail and thoroughness was second to none. Absolutely the best expeirience with a contractor I have ever had. I would highly recommend DoorPro and their staff, Dianna, Mr. Leek and Paul.

Very satisfied with the entire experience. Mark and Dianna are hands-on owners that provide excellent assistance during the buying process with no questions left unanswered... and if you don't know to ask, they make sure you learn about what's important.  Paul, the installer, is a craftsman... very meticulous and seems to take great pride in his work.  The prices were competitive; I was impressed with the quality of the doors, hardware and installation; doors look great and the overall service was exceptional. The county inspector commented on the high quality installation. Highly recommend considering DoorPro for your needs.  I will use them again.

The company gave me numerous options for a replacement of our side garage door.  They gave me all to costs up front in detail so I was able to make an informed decision.  No hidden or vague terms were ever used nor any strong sales tactics.  I would definitely call them again in the event I ever need to replace another door.  Needless to say we love the new door.