"I am the operations manager at Brothers EZ Moving and I was personally their on this move. First this was a referral from a happy neighbor and I greatly appreciate that. This was a great family very polite to work with very clean home. At the beginning of every move I explain to the client exactly how the claims process works. Just like every other moving company in the country there is a standard .60 cents per pound. I ask what are the most important pieces and offer an extra protection plan. Basically $10 for every hundred in case of accidents. She pointed out the items that were most important and we made sure to blanket and protect them with the best care possible. She denied the extra protection policy knowing the risk. It is our policy to take table legs off every kitchen table for several reasons. I took the table legs off and as always put the screws back in the holes so they cant be lost and we know were they go back when we reassemble. She asked be if I wanted to place them in a baggy and I explained this is our policy. I asked her if she wanted to care for the screws and she told me to do it my way. There was no way for me to know that the manufacturer made table with to long of screws and the customer did not know either. When we unwrapped the table the damage was discovered. Based off the predetermined .60 per pound it came out to $90 to aid in the repair of the table just like agreed. She said it was unacceptable ever though she knew about and denied the extra protection. In spite off this we doubled the coverage. The .60 cents per pound is at our discretion and we didn't have to do anything. Of course they went out and wrote multiple bad reviews. I want the $180 back because she still badmouthed us on her bad decision not to buy the extra coverage and also watched me put the screws back in the table and didn't stop me. By the way this in a nice wooded table and would be an easy repair. It is not ruined. Its fixable. I would offer to pick it up and take it to be repaired and bring it back."

"Hello And thank you for giving us your feedback. In your claim you only told us about the scratches on the table there was never a TV mentioned? You also informed us the your movers were great and did everything per procedures to protect your items. Moving is hard and our guys do everything in their power to protect your items however, small issues do sometimes arise and we do the best we can to leave our clients satisfied. Sometimes despite our best efforts this is not possible. While we strive for positive feedback this type of feedback helps us grow and possibly prevent the same mistakes in the future. We wish you the best and consider it a privilege to have assisted with your move. Have a great day."

"Hello, Thank you for taking the time to leave your feedback before giving us the time to address your issues. Moving is hard and sometimes small issues such as wall chips and scraps do happen. There is a process to our claims just like with any other company. Claims will handle your issues as quickly as possible. We strive for positive feedback however this type of feedback helps us grow as a company and prepare to keep these SMALL issues from happening in the future. We thank you for your PATIENCE during this process. Have a great day."

"Thank you for sharing your feedback, [Member Name Removed]. It is important to us that we satisfy every customer. We have a 97% customer satisfaction rate, so if you have any unsolved problems, please give us a call back. Unfortunately our insurance do not cover damages on boxes we did not pack. If we would pack for you, this would not happen and you would be covered."

"Thank you for sharing your feedback, [Member Name Removed]. It is important to us that we satisfy every customer. We have a 97% customer satisfaction rate, so if you have any unsolved issue, please give us a call back or email us at claims email."

"Thank you, [Member Name Removed]! We appreciate your "A" assessment and wish you all the best on your new place!"