Brandon Honda

Watch out at the parts counter at this dealership. I have been buying OEM Honda parts from dealership parts counters for 20 years and I have never seen a dealership mark their parts up 2 or even 3 times higher than Honda LIST price. Nobody expects dealers to compete with online prices on parts, but to modify prices above the list price determined by Honda themselves is ridiculous. I complained and they changed the prices back to Honda list price. Do a simple online lookup to see if you're getting ripped off on parts at the counter or in your service invoice at this dealership.

The salesman was great to work with.

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I was a little sticker shocked by the price. I was pleased with the work they did. They give me a print out and discuss with me about what they did. They also give you a discussion before they start the work. 

Their service has gotten better than way back when. It's been 12 years. You don't have to wait as long to get it repaired. I usually sit and wait because it's 20 minutes to a half an hour from my house. I feel like they are getting faster at that. I sit and wait, but a lot of people do.

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They are local. This is the 2nd car that I bought from them. We get feedback by a printout.

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I’m not sure of what they do really well, this was my first time using them. My first impression of them was pretty good. The workers were professional.

I purchased a used CR-V in near perfect condition. I paid for the car, did the paperwork, but it was late and I was on my motorcycle so they suggested I come back the next day to pick it up. I showed up early and my salesman [Bill Kirk] looked surprised and told me they were finishing up the detailing. When it was finally ready I found the vehicle was backed into a parking space; one employee was shaking my hand, another was shoving a bag of cookies in the other, and someone else was opening my door for me. When I got to the autoparts store to pick up a few things I noticed a fresh, not there last night, no rust in it dent. I called Brandon Honda to talk to Bill but he wasn't available. I texted him pics of the damage and asked him to call me back. For weeks I couldn't get a response. When I finally got angry I was contacted by Christine Conley and sent photos showing the damage and was told it was there when I purchased the car. I explained that I had printed the brochure photos showing no damage and she went silent again. I finally got hold of Grant Hocking and was told I had to bring it in to Brandon Honda to have it repaired (even though they have no autobody repair shop). They will not let me get it repaired at a shop of my choice and have refused to give me the name and policy number of their liability carrier. "Captain Kirk" used our both being vets to help make the deal. Shame on you. I should have been told about the damage and you should have gone out of your way to make this right, instead Brandon Honda went out of their way to make this wrong.

They give me free oil change for my new vehicle, they just have a long wait time.

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They did a good job, but it was a bit pricey.

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