Alan Hamilton Ceramic

"This job was 6 months ago and I do not understand why she did not contact us if she was so dissatisfied. If we had known she was unhappy, we would have been glad to take care of any issues she may have had. I can tell you for certain that Alan cleans every job and does not leave globs on anything. I am not even certain what we did for her as her proposal was for 2 different jobs and this telephone interview report does not indicate. Once again, we cannot fix what we do not know about and I am very sorry she was unhappy, just wish we had known. She is welcome to call and we will certainly respond. We value all our great reports and Angie's customers so we strive to insure they are satisfied and happy. Thanks so much, Diane Hamilton"

"The total amount paid was $710. The original proposal for the back splash was $750 but I gave her a credit of $87, half the $175 coupon already applied to the bath repair which brought it down to $663. The grout and tile repair was done with a Big Deal coupon of $175. We absorbed the cost of the grout but charged for the stain as indicated (plus materials) on the coupon. That was $47. The total was $710 and that is what she paid. I did have to move her date once because we are very small and Alan does all the work himself so when one job runs over a little, it moves everyone forward. She didn't have a problem with that at the time. I quoted this in January and she wanted the work done in June. This is the first indication that she wanted more tile installed and we certainly would have done that had we knew. Most people I have dealt with are very happy to have the owner only working in their home instead of a "crew" and understand the drawbacks with that."

"I am very sorry the project was not what the customer had expected. This report is the first knowledge I have of the problem as we strive to be sure our customers are happy and totally satisfied with their job. We did this several months ago and had we known, would have been happy to install any trim or do any service work. There were 4 alcoves. At the time of the estimate we discussed a trim piece to cover the cut edges but that is not what they wanted. The tile was an imported glass and very brittle so the cut edges will most likely chip hence the need for a trim. Also, I personally do not like the tile to dead end to the wall. The granite pieces were 18x18 granite tiles and that cannot be polished like granite stone. In the tall alcove, the tile stops before the wall edge, once again, without a trim. The cuts had to be made in the center because there needed to be at least a finished edge on the outside. I have posted pictures of the alcoves on our profile page. I agree that they look unfinished but that was the way they wanted it done. If we had known we would certainly have done whatever was required to make them love their project."