Air Rescue Air Conditioning

On this particular call, I placed a call to the company stating my air conditioning was out for the 2nd time in six weeks. I was told they could have someone out to my house between 5 pm and 7 pm that same day. No one showed up at my house or called me to tell me they would not be able to make it that day. Early the next morning I called again, got the same story, we can have someone out between the hours of 5 & 7 pm. I have a membership that states an appointment within 24 hrs. I said that is not going to work. I have been sitting in a house that is in the 90's. I need someone today. A young man showed up around middle of the afternoon. He told me he believed there had been a power surge and that it blew my fan motor. He strongly suggested that I purchase a surge protector. I said if you can fix my air today I will let you do the job. He had to go and pick up a fan motor, came back, put it on and I purchased the surge protector. A total cost of for that day was $597. I must expand on this story because this is not about one visit. I bought this unit in October of 2013. I paid $6,086 for a 2 ton, 13 seer Goodman. I have read all of the reviews on your website regarding this company, and some of them have been told the same things I have been told. The reason I purchased a new air unit was I had been using this company for maintenance, and at first everything was fine, then they started telling me the capacitor was bad. I was told by Derek he thought my compressor was going bad, but the company would not replace it unless it actually went bad. That air conditioner was purchased through another company. I trusted them to install a good unit. I was not told that had other units. This heat pump/air conditioner is not even two years old and this is the 2nd time this company has been out to my house to work on it. The first time I was told the coil had gone bad. Fortunately the coil was under warranty, the labor was not. I was told that would be approximately $1,000. Initially I paid $6,086 for the unit, $550 for the labor on the coil, only after complaining, and now another $597. So I have actually paid $7,233 so far. I have lost all trust in this company. I am sick over this. I would not be writing this now if it wasn't for the fact it has already broken down twice, and from other reviews I have read probably won't be the last time. I will never use them again. Please learn from my mistake and do your research.

Jesus Minsal and Derrick K. Smith employees of Air Rescue arrived at 1130 a.m., began working on my air condition system they finished about 7:00 p.m. They were very knowledgeable and confident with completing the job to code. They also answer any questions I had and gave me tips on maintain the systems. Both were very polite and showed a great amount of professionalism as the performed the job. Great Team!

This review is way overdue, but I will keep it brief. Air Rescue (then called Sheppard Air) installed a pair of 19 SEER Lennox heat pumps and air handlers in our home in 2006, replacing the builder-grade 10 SEER units that had come with the house. The installers pieced together a PVC drainage system for the new air handlers that backed up repeatedly, saturating the duct work and at one point causing a large chunk of the ceiling to collapse. In 2009, we hired an environmental engineering firm to inspect the system. They found significant mold and dust in the air handlers and ducts, caused by a combination of the dampness and the use of the wrong size filters (which allowed the air to go around the filters instead of through them). The report attributed the frequent clogging and overflows to an insufficient pitch in the drain line. We appealed to the owner of Air Rescue, who ignored our correspondence. Instead, the company repeatedly had its technicians try to sell us on buying expensive UV light systems to treat the mold problem. Last year, we finally hired another company to completely remove and replace both units. The only reason I'm giving the company a "D" instead of an "F" is that their technicians were generally professional and sympathetic to our problems with the units.

Air Recue installed the air conditioner on day 1, and day 2 it did not work! After that, it took more than three months, 7 technicians and an infinite number of calls to this company to get a brand new air conditioner to work, it was a nightmare!!

Called air rescue at 10:15am and was told the manager (Dan) no longer works for the company. Air rescue failed to show up for three (3) scheduled appointments and only gives excuse "I'm sorry". I paid for the silver membership and want a total refund. I WILL NEVER USE OR RECOMMEND AIR RESCUE TO ANYONE! I should have learned from the first time air rescue failed to show up for scheduled appointment. Air Rescue phone number is 1-800-NEVER WAIT, should be ALWAYS WAIT. I will also be making complaint withe BBB. Stay far away from Air Rescue, not dependable at all, don't care about the customer or the customers time and all you get is excuses!

I have an ongoing relationship that is excellent with them. They took pride in their work. They are very responsive to your schedule when you have scheduling problems and they do their best to try to effectively work to try to accommodate your working schedule. They are always on time and I would highly recommend them. I have an annual contract and I have an ongoing relationship.

My Air Conditioning has been performing great for the past year. I saw the Air Rescue commercial on TV for the $39.95 service. So I decided to schedule an appointment. My air handler and A-Coil are more than 10 years old and it shows. My outdoor condensing unit was replaced with new 2 years ago. In the process of cleaning the air handler the technician broke off 2 copper fittings on the A-Coil and lost all the freon. $560 dollars later, I still have a more than 10 year old air handler. The technician should have left the old system alone and advised replacement! I am now contacting another firm to replace the air handler. Warning: once Air Rescue comes through your door be prepared for a hard sell on a maintenance plan and also UV-c light systems for your A/C system. If you decline these, be prepared to be penalized and pay higher tiered rates for your service and repair. The UV-c light anti microbial system they offer can be installed locally for 1/3 the cost. Be prepared for scare tactics and a hard sell! Also be advised that a UV-c light system will void your air handler warranty and service contract as it deteriorates internal plastic parts of the handler.

In the 5 years since I purchased the unit, I have called them back 30 different times to service it for various reasons. Once the fan motor needed replaced, once the compressor was replaced. They have also replaced the main coil. There is nothing in that machine that they haven't replaced. I couldn't believe how many problems I had with this unit. The deal I bought included a check on the unit twice a year. I bought a surge protector on one visit. I spoke with my electric company and they stated that there is a surge protector on my main pole outside and I do not need one for my A/C unit. They were always trying to sell me something each time they came for service. They stated these were aftermarket items that were required for the unit. They charged me $11 per month for maintenance but they still tried to charge me every time they came out. They recently told me I need to replace all my duct work and wanted to charge me $6,000 to do this. Another technician from a different company looked at it and stated the only problem is with my cold air return because Rescue Air didn't do it properly. They fixed the duct work for $200. He stated that the AC unit I have is the cheapest brand and the worst AC unit on the market and it normally runs for $4,000. I recently had a special light installed to purify the air in my house. The bulbs are supposed to last 3 years and mine burnt out after a year. The service man for the light fixture stated there was water standing under my air conditioner and I am trying to get another service call to fix this issue. Also, in the past, the company has paid me $50 on two occasions to remove bad reviews from Angie's List.

There has been so many problems with this unit. They sold me a crappy unit. They fixed the problem, or at least some of it. Every time they have to come out to fix something with it, they change their wording every time that I speak to them.

Some of them, they always try to sell you to buy something new, some of them in between are very nice and they just get to the point. They replaced an old air conditioning unit for us. They said it was going on its way out so I don't know. They're very thorough.

All of the providers they sent were very punctual, professional, and responsive. Very clean and very polite. They took their time with the "tune-up". Any repairs I requested outside the normal service time were quickly handled. However, I came to not trust them. Each time they came, they would identify a few preventative services like "your capacitor is a little low, should change it" or up sells from surge protectors to pan treatments to other things. At first (for the first several years) I viewed these as a benefit, maintaining my unit. But I did notice that I would agree to change the capacitor, and within 5 minutes the work would be done and I would have paid $250-300, some times on more than one unit. Then one of the capacitors went out about 2 months after it had been "replaced". Then other problems began to occur shortly after the inspection, leading me to feel that the inspections were not helping. I ended my service contract with them recently after a problem with the fan being out of alignment occurred and burned out the fan motor within months of my inspection. The rep who came out quoted me $1000 worth of repairs and encouraged me to replace all three units. I called an independent provider who came out and did the same work for $300. This was all a couple months ago. Today, had a problem with a unit and called the same independent who came and replaced an obviously blown capacitor. One that had been replaced in the not distance past by Air Rescue for $300. He charged me $100. It made me realize I did not need to join a club to get good, fast service. I did not to pay for a service contract to receive a "discount" on prices that were still significantly higher than I need to pay for the same services. It made me feel foolish for all the money that I am sure I wasted over the years. So I wrote this review.

They are very professional. Their work is thorough and efficient. I have recommended their services to others. They make payments easy by allowing me to pay monthly.

On time and completed all tasks to our satisfaction.

We've had Air Rescue servicing our A/C for almost 2 years. Our most recent diagnostic with them revealed the need to replace a coil (a very costly repair). The initial estimate from Air Rescue was $1300. Since replacing a coil seemed like a pretty big job we did some more research and my husband was able to talk them down to $1000. We did more research and called for other estimates. After bringing another company out (reputable based on several reviews, on several websites) the new company found that Air Rescue had NOT be doing the basic maintenance we'd be paying them for. They showed my husband several "basics" that are included in maintenance work/AC check-ups that were not completed. Needless to say we won't be using Air Rescue ever again and wouldn't recommend anyone else to them either.

Five days before I had the new system installed - my air conditioner had a freon leak. Air rescue came out and added freon and ran diagnostics. Even though I had a visible leak the technician added Freon and charged me for it. I called for service again and it was determined the cost of repairing my system was not economical so I determined that I would replace my unit. There seems to be a lack of communication between the service techs and the upper management. I was told that I had to pay for the Freon because if I had called a certain person in the company the Freon would not have been added to a visibly leaking unit. The story always seemed different depending on who you spoke to. Overall I have always had good service from Air Rescue.

Was surprised later to find out that we paid way more than we should have. Unit was not installed correctly and we had a flood in our attic. They tried to blame us. Then they try to sell something every time they are out for our preventative maintainence. Don't know whether we will continue with them or not.

They just came in, did the job and left. Their work turned out fine. I have a contract with them.

The estimate was good and the warranty is very good. The crew arrived on time and preformed all the work efficently and kept me informed of the progress. They showed me all the work they did and made sure I approved before they left. I will use them if I need AC work again. I would also recommend them to anyone.

They are associated with Brandon Air Co. He did a good job was very thorough but when he got to the price there was some added fees and some items that he said needed to be done. One item was that my air conditioner needed to be level. The price for that was really high. I've not ever been told in the last 10 years that that was a problem and it will not be done. Other than that the young man did a good job.

They sent on 4 different days 4 service men to determine what the problem with our system was. After determining that it would not be cost effective to repair the system, the company sent another repairman to show me my options of units. Since the law requires that if you replace the air conditioner you must also get a new air handler. Of the four options shown to me I choose the second unit. They began on one day and finished at 2:00am the next morning. They worked hard and had found difficulties when the new system was larger and would not fit and needed quite a bit of revamping to make it fit. The system was an Amana brand and should have worked well but the motor in the air handler died after one day. But they sent a repairman out quickly to determine the problem. A new motor was there on the next day and all has been well now for 3 weeks. Their employees were very knowledgeable and courteous. Having spoken to others about the price for what I got seemed to be in the ballpark of other neighbors who had similar work done! As a side issue, when the inspector for the township came, he went up in the attic to inspect the work and proceeded to turn of the unit and never turned it on. When I found that the conditioner was not working again I was mad and called the office of Air Rescue to complain about the unit, thinking that it had failed twice in 1 week. They sent a repairman within 3 hours only to find that the inspector had turned off the switch. Thankfully all is running well now.

As agreed per my membership ($12 per month), every 6 months, a scheduled full system diag was completed. Issues: Every six month visit had a new tech who took the time to do a complete check of the system, including cleaning of the external and internal units , checked freon etc.. I had a weekend emergency last year and called for service on a Saturday. Since I was a club member, service tech arrived quickly and resolved the issue. Overall, happy with the service however, as my unit is over 10 years old, every visit was accompanied with a pitch to add or repalce certain items to maintain my system in top shape. This included a suggestion to replace the entire system since I would spend much more repairing it as components failed. I agree with this concept. The longer I waited the higher the risk for costly repair. My beef: When the techs started the pitch on how much I needed to replace/repair things, I presented them with the companies past visit paperwork showng him I was well aware of the issues and to no avail, I had to listen to the pitch over and over again every visit by every tech. I cancelled my club membership and service agreement only because I did not want to hear the same speech every six months. Yes, they want to keep your system in top shape ,however, after awhile, I started to become concerned. I was the " customer" and even though I may have disagreed with them on the immediate replacement of my system,adding or upgrading existing components etc. , they appeared to filter out what they are not wanting to hear.Overall, satisfied with the service I received and staff appears well trained in the AC system business.

They kept on coming to my home and they wanted me to initially purchase an agreement and it turned out a lot of the things were not covered. They call all the time to get us to renew our membership with them and they try to trick you to get signed up again. I did not feel comfortable with the service. They walked into my home and the guy made me feel like he was treating us different because of the type of home that we have, which is a very nice home.

The name is a joke. They are never going to rescue you. They don't take responsibility for their service at all. You cannot reach a service manager and instead have to talk to a woman who talks in circles. She lies, she makes up stories, and refuses to take responsibility for their service. They tried to blame me for not putting in the part the first time but this is not our fault - I have a history of responding whenever they tell me I need a part. They have cost us a bunch of money not to mention the heat in the house the last few days. We also have two long haired dogs that cannot and should not be exposed to this kind of heat - it's not safe for them.

I was very pleased with them. They were hardworking, quiet, and unobtrusive. They've come back several times to correct things with no charge.

The air handler is an off brand model. Later I realized that I needed to get air filters and the local stores do not carry this brand and I can only get them from this company. Their prices are very high. When you call to ask a question, no matter what the question is, they always want to send out a representative instead of helping me over the phone.