Air Rescue Air Conditioning

The tech did an excellent job in replacing the necessary parts to get the system operating and he did have suggestions for upgrading the system with a price quote but I did not go with all the recomendations as it was quite expensive job #394610

Chase was very thorough and gave me a detailed report of the operations of the system and took photos to explain the inside issue with the system. We are not having recommended work completed at this time but we did receive a detailed quote. Job # 394086

Fast, friendly, and professional service from start to finish! Mr. Kris Giroux is an expert Service Manager with customer service skills that rank amongst the finest anywhere. Many thanks! Job #391726

The installation of the duct cover to seal the area between the AC package and the house was done neatly and professionally by Vince C. Although it took a week and several phone calls to get the job done so the install can be inspected, timing was not critical and I am satisfied with the job overall. The job number is: 394149 Invoice #: 530105

My 19 year-old heat/ac unit coil blew on a Friday evening. My wife asked a neighbor, who had some recent AC work done, for her recommendation. Air Rescue was the company and was called at 8 that evening. Sales tech arrived at 9:30 the next morning. He showed me the damaged coil with compressor oil leak and stated that he would try to get a replacement coil. A replacement coil was not available for this old of a unit so complete replacement was the only solution. He also stated that he could not legally attempt to recharge the freon since there was an obvious leak and that the electrical disconnect would have to be replaced since it was not to code. He then said that a unit could be completely installed within a few hours and provided me a quote. I had done some quick internet research and realized the quote was high but I needed to balance the convenience of getting the job done or going through the process of arranging for 3 or 4 more companies coming out to do their pitches. His appearance and professionalism led me to trust the job would get done correctly even though expensively. I gave the go ahead. By 4:30 that afternoon a permit was obtained and the new unit was up and running, the old unit removed, and the site cleaned up. The two men who did the install were very professional, stopped to answer any questions I had and did a neat job. Now that the job is done I have some understandable regrets that I might have overpaid significantly and could have had a unit installed within a week or so. But that is a typical reaction to a large purchase and will be forgotten soon enough. Generally, you get what you pay for and if the new unit lasts as long as the old one I'll have nothing to complain about. A duct cover that seals the area behind the new unit and the house needs to be fabricated and installed. I am assured that this will be done in the next few days and that a County inspector will inspect that the work has been done properly. Since the duct cover is a separate job, I will report again when completed. Job # 393678 Invoice# 523433 2/25/12

Service is good as usual, although I'm not seeing the savings in avoided repairs that I would have expected with regular service. Job #393683

They called to arrange the service call and provided a two hour windiow within which the technician would arrive. They call the day before to confirm the appointment and then the technician calls when he is on his way. I have had 5 service calls from them since obtaining my service contract and the technician has always showed up on time and been professional. They spend time explaining your system and provide an evaluation of the "vulnerable" parts of the system. They will try to sell you something with each visit but that is to be expected. Make sure you purchase a replacement air filter (I buy mine on-line over the internet) before they arrive. Their mark-up on air filters is significant (I bought a 3 filter pack on-line for $75 and they quoted my wife $115 for 1 filter). Overall I am very pleased with their service and will continue to keep my service contract and utilize them for any service that may be required. I hope they send David Nordstrom back for my next service call. 3938632

The maintenance was done very well and very clean and a very fast. Based on the quality of service, I signed up for maintenance from Air Rescue on the second system and expect to see as outstanding of service on it as I have experienced on the first.

The service was great. A very professional technician arrived to my home well dressed. Incredible manners. Explained everything to me thoroughly and allowed me to watch the whole time and involved me in everything he did. I feel very comfortable with this company, and yes they are a little more expensive, but if you can afford quality I would definetly recommend them. I have already told all of my friends at the homeowner's association meeting and we are spreading the word!! I have signed up for the club membership and look forward to a long future with them.

They were incredibly professional. They are very honest and trustworthy. They arrived on time and were friendly.

Jermaine was very good at his job and explained everything in detail to us. He inspected the A/C and all components in a very professional manner. Job number 393284

It went as it has always gone since we started with this company - courteous & knowledgeable technicians - always willing to give helpful maint. tips. I have been with this company for 15+ yrs & will continue to do so unless circumstances change. This company installed our system & has provided any needed maintenance (we carry a maint. rider that provides for 2 annual inspections). The last service call ( for the dye install ) reference # is : 529385 on 2/21/12 Technician David Nordstron - who by the way is very knowing about a/c systems. I had a great conversation with him while he serviced the system. Air Rescue should have many like him.

James Thornberry called my home and told me he would be arriving @ 1pm on 2/22/12. Mr. Thornsberry arrived a few minutes early, intorduced himself, put booties on his shoes before entering my home. Check my thermostate and proceeded outside to the garage unit and then to the outside unit. Invited me to watch him as he disessembled the a/c unit for inspection. Once the cover was off he invivited me again to check out the inside of my a/c unit. He explained what he was going to do, asked to borrow the hose, cleaned and inspected the unit and once again asked me to inspect it before he put the cover back on. Then he inspected the inside garage unit and proceeded to go into the attic where he took pictures and video of the air ducts etc. Once that was completed he asked if he could take some time to explain my situation based on his thorough inspection. After he explained EVERYTHING Mr. Thornberry made sure I had his business card (which he gave me when he first arrived) asked if I had any questions, asked if he answered all of my questions and thanked me for my time. The following day Jason called to inquire how my inspection went.

THE WHOLE EXPERIENCE WAS BAD. I FELT THAT AIR RESCUE WAS OVERCHARGING IN PRICE AND THE PART WHICH WAS INSTALLED DID NOT FIX THE PROBLEM...IN FACT, THE SMELL BECAME OVERWHELMING IN OUR ENTIRE HOUSE AFTER ONLY 1 DAY. I SHOULD HAVE DONE MY HOMEWORK ON THE PRICING AND CALLED OTHER COMPANIES FOR ESTIMATES BEFORE PURCHASING ANYTHING FROM AIR RESCUE. ONCE I CHECKED PRICES ON THE INTERNET I FOUND THE SAME UV STERILIZER SYSTEM ON AMAZON.COM FOR LIST PRICE OF $500 AND ON SALE FOR $393. I IMMEDIATELY CALLED AIR RESCUE AND TOLD THEM HOW DISGUSTED I WAS. THEY SAID THEY WOULD HAVE A MANAGER CALL US TO MAKE IT RIGHT AT 6 PM WHEN MY HUSBAND GOT HOME. NO ONE EVER CALLED! MY HUSBAND CALLED THEM AND TOLD THEM TO REMOVE THE PART AND REFUND OUR MONEY. THEY GAVE US THE RUN AROUND A COUPLE OF DAYS AND FINALLY AFTER SEVERAL PHONE CALLS, EMAILS, AND A LETTER WE SENT TO THE COMPANY VIA COURIER SERVICE, A TECH WAS SENT OUT TO THE HOUSE WITH A REFUND CHECK AND REMOVED THE PART. WE HAVE SINCE HAD MORE ESTIMATES FROM OTHER COMPANIES AND WE EVEN GOT PRICING FOR REPLACEMENT OF THE DUCT SYSTEM FOR JUST A LITTLE MORE THAN WHAT WE HAD PAID FOR THE AIR RESCUE PART. WHAT THIEVES THEY ARE..PLEASE WARN YOUR CUSTOMERS NOT TO BUY ANYTHING FROM THIS COMPANY WITHOUT GETTING ESTIMATES FROM OTHER A/C BUSINESSES! AIR RESCUE'S WHOLE FOCUS IS NOT ON SERVICE BUT ON THE GREEN DOLLAR!!!!!!!!!!!!! THE FIRST THING THE TECH ASKED WHEN HE ARRIVED WAS WHAT DOES YOUR HUSBAND DO FOR A LIVING AS HE WAS SCANNING ALL MY ROOMS WHEN HE WAS SUPPOSED TO BE LOOKING UP AT THE AIR VENTS. IT WAS SO APPARENT THAT THE TECH IS TRAINED TO SIZE UP YOUR FAMILY FINANCIAL SITUATION SO THEY KNOW HOW MUCH TO HIKE UP THEIR PRICES!!!! BETTER BUSINESS BUREAU WILL NOT EVEN RATE THIS COMPANY...THEY HAVE A WARNING OUT THERE BECAUSE OF THE BIG VOLUME OF UNRESOLVED COMPLAINTS AGAINST AIR RESCUE!!! BEWARE!!!!!!!!!!!!!!!!!! YOU HAVE LEGAL RIGHTS AND CHOICES!!!!!!!!!! YOU HAVE 3 DAYS IF NOT SATISFIED WITH THEIR PRODUCTS AND CAN GET A FULL REFUND.

My overall experience was fantastic. They showed up on time and did what they said they would do and then some. They were fair in price and worked with me on the financing options. The install crew worked until close to 9pm to make sure my heat was running that night. They returned in the morning to complete the remainder of the job. They worked to make sure the system was installed to my liking, even if it required more work on their end. #390461

The technician arrived on time, was very pleasant, very knowledgeable and did an excellent job.

They sent someone out and did the repairs they said they would. They were true to their word and they did what they said they would.

Very good, my wife was not happy that our system wasn't working, Vince came out a little early and got our a/c fixed quickly and didnt try to sell us a new one. If she isnt happy, no one is, and now our system is working great. Wish it could have been fixed for less, but overall would reccomend Air Rescue to anyone.

Mr. Manuel, the technician, was on time and introduced himself. He told me what he was planning to do and showed me ways to lower my electricity bill. He kept his shoes covered to keep my carpet clean.

Kris arrived on time, did an excellent job cleaning & maintaining units. Described problem areas. We agreed to consider additional work next time.

On time, cleaned outside unit. Done well.

It took 8 visits (no exaggeration) within one week to establish that the AC drain pipe (which had overflowed and damaged an adjoining floor and drywall) was clogged and could not be repaired and that a condensate pump (the first one malfunctioned!) had to be installed. The whole experience was such a disaster that I was not charged anything. However, I still need to get an independent assessment by another AC company to make sure things were done correctly.

This happened to my mother. This company called her offering this service - come out and clean, inspect and recharge freon for $59. The guy came out and it looked like he was working on it. When he was finished he informed my mother that she needed $798 worth of parts and labor or she needed to replace the unit. Thankfully my brother was there and told the guy they couldn't do it that day because of finances but they would call later, just to get him to leave. He got mad at them and left. The next day my brother had a friend of his that does AC work come out and look at the unit. They showed him the list of work the other guy said needed to be done. He didn't find anything wrong with anything listed and he said the guy had not even cleaned the unit, said it still had algee all up inside. I feel like this company is targeting elderly people and they should be stopped.

They didn't fix it and they tried to sell me an overpriced air conditioning system. Their technician was unscrupulous to say the least. He tried to tell me there was mold in my air conditioning system and he was supposed to fill my air conditioner with freon for a couple of days while they worked on a quote for a new air conditioner but they never filled it. I caught him in a lie and I would not trust them. They had the highest price and I ended up buying a new air conditioner unit from another company for half the price.

Everything went ok. They didn't send the same person as the first time. The second guy didn't know as much.