Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Air Rescue Air Conditioning

Heating and Air Conditioning, Air Duct Cleaning, Electrical,

About us

Air Rescue is a full-service air conditioning and heating contractor with the ability to service and install complete heating and air conditioning systems. In addition to scheduled service checks, repairing of existing equipment, and installation of new equipment, we can help you find ways to reduce your energy bills through a thorough cost-benefits heating and air conditioning analysis. Cost is determined by the job. Additional phone numbers - (866) 216-2946, (813) 315-3661, (813) 737-3338, (727) 232-4000, (866) 216-2946, (813) 315-3661, (813) 737-3338, (727) 232-4000. See website & BBB for additional phone numbers. Additional fax - (813) 549-0305. Additional website - www.911cold.com. Additional DBAs - Sheppard Air Conditioning & Heating, Inc, Riva Group, Sheppard's Air Rescue Air Conditioning. Additional contact names - Harold J Myers, Stacey Myers, Steve Wilson, John C Nolen, John C Nolen, Mary Grantham.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

Air conditioning, heat pump, troubleshooting, diagnosis, preventive maintenance, humidifiers & duct work replacement.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.1275 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
11%
3
7%
2
8%
1
13%


Rating CategoryRating out of 5
quality
4.2
value
3.7
professionalism
4.3
responsiveness
4.4
punctuality
4.5
Showing 101-125 of 275 reviews

DONNA A.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
The technician said they no longer use the circular ceiling vents because of the condensation of the warm and cold air coming together and it doesn't have a direct flow out. There was no mold in the duct work in the attic. He used some tape to make a more direct air flow, then removed the mold from the plaster and replaced the vents. So far no more mold has appeared. Job 410421
Description of Work: Air Rescue was contacted because of mold around the circular vent in the ceiling of two rooms. The technician explained why it had happened. He was very professional knew what caused the problem and solved it. I am very satisfied. Job 410421

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Rescue Air Conditioning
Thank you for the awesome ratings! We are pleased to know that the mold is non - existent. You have been a member of ours since 2008 and a silver member since 2009. I just want to say that I hope that you stay with our company for many more years to come! Have a great day.

Greg K.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
I WAS VERY PLEASED AT THE VERY DETAILED SERVICE THAT I RECEIVED. IT WAS THE MOST THOROUGH A/C SERVICE I HAVE EVER EXPERIENCED. I MONITORED THE ENTIRE SERVICE INCLUDING CLIMBING UP INTO THE ATTIC FOR THE SERVICING OF THE AIR HANDLER. THE TECHNICIAN, STEPHEN MAINES, HAD NEVER SERVICED MY UNIT BEFORE, BUT I AM GOING TO REQUEST HIM FOR ANY FOLLOWUP SERVICE. THIS SERVICE WAS REFERRED TO AS JOB#406678. "THE COMPANY IS ONLY AS GOOD AS THE TECHNICIAN".
Description of Work: THIS WAS A 6 MONTH SERVICE FOR MY AIR CONDITIONING/HEATING SERVICE. I AM A GOLD MEMBER AND I PAY $11.95 PER MONTH TO RECEIVE THIS TWICE A YEAR SERVICE. THIS IS MY FIRST REVIEW OF THIS COMPANY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11.95

Response from Air Rescue Air Conditioning
Member, you have said some wise words there in your last phrase; and you couldn't be more correct. We take pride in our company and that is why we train our techs and give them the best knowledge possible. They are the ones that we send out to represent our company and that we hope gain your trust. In doing so, we continue having you in our Air Rescue family. Its great to know that Steve has gained your trust and took care of creating the best experience that we always hope to give. Thank you.

Mark J.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
It went very well, they arrived as scheduled, and were very through. The gentleman that performed the service was knowlegable and did not try and pressure me.
Description of Work: Annual Tune - Up. They cleaned and evaluated whole system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Air Rescue Air Conditioning
I am glad to know that you are pleased with our services. Any time that you need one of our skilled technicians just give us a call and we will be more than happy to assist you. Thank you very much for your comments Member.

james P.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
At approximately 7pm it was discovered that our air conditioner had stopped working. A call was made to Air Rescue for assistance(we did not have a maintenance contract). The contact listen to our problem checked with a tech that was someplace in the area. She then told us that Kenny could be here within the hour. Kenny arrived before 8 pm and within 5 minutes found the problem (a broken cutoff switch) and had it replaced in less that 15 minutes. We decided on the spot to set up a maintenance contract. If we need service in the future we will definately request Kenny as the tech. Job#409386
Description of Work: Identified and corrected the problem with our air conditioner

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Air Rescue Air Conditioning
Kenny is one of our many requested technicians and he would be more than happy to service you again. We are happy to know that he took care of you by handling the concern in timely manner. Thank you and have a great day!

Patrick B.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Noticed A/C was not cooling, house temp was @ 88 degrees. Immediately called Air Rescue, I have a maintenance contract with them. Technician arrived within 35 minutes of my call. Diagnosed and replaced a defective capacitor within less than an hour. A/C is working again. ? 537894
Description of Work: Service performed was a diagnostic of A/C not cooling. Diagnosis was a defective capacitor. Replaced capacitor with a new one, all within 1.5 hours of my original call to them. Very fast! 537894

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$218

Response from Air Rescue Air Conditioning
Thank you very much for your comment. We try our best to get our techs out to our customers home as soon as possible. I am happy to know that he diagnosed and repaired your unit in a timely manner and that the unit is up and running. As always, if you ever need our services we are just one call away. Have a great day!

Lorrie R.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Overall, it was basically O.K. The technician was very nice and gave us a rough estimate of $1,200 to fix the problem. At that point after 3 visits to our home, we decided to have Air Rescue install a new unit, due to the frustration of one thing after another happening. (Job #407905)
Description of Work: Upon the inspection, the technician found pressure on both sides very high. The compressor has high head pressure and the reversing valve was stuck not allowing compression to activate. (Job #407905)

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Lorrie R.
09/2012
1.0
heating & air conditioning/hvac
  + -1 more
I think that Air Rescue is a NOT very good company, they are very professional and very nice. Their goal is to make the customer happy. Their manager Heather is awesome and unfortunately in life not everything goes "normal". I did get frustrated regarding the new unit and was very disappointed in Mr. Thornsberry (who sold us the unit) did not follow up, that to me is poor customer service. I felt as though he sold us a vehicle and off we go. Any salesperson should have proper etiquette. I also spoke to the Operations Manager Steve, who understood my frustration. I really don't want to make anymore calls and don't want to see the little yellow bus at my home for a while.
Description of Work: I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. These services were performed from 8/4/2012 to 9/10/2012. On August 4, 2012 (Job #406175), our air was not working, a technician was out in 15 minutes, he inspected the unit and diagnosed that a single capacitor needed to be replaced $169, On 8/17/2012 (Job #407194), our air stopped working again, the technician came out at 12 am and diagnosed that a double capacitor was needed $97. On 8/25/2012 (Job #407905) the technician came out inspected the unit and diagnosed that the reversing valve was stuck. He tried and tried to get it unstuck, but to no avail, nothing he did worked. It was determined that the reversing valve it needed to be replaced, cost of service call $79.00, estimate of replacement $1,127. My husband and I came to the conclusion that our air needed to be replaced,due to the fact we had had the system since 1991. Therefore, Mr. Thornsberry came out (Job #407931) to sign a contract for replacing the unit for the next day 8/26/2012. My husband asked Mr. Thornsberry if the wiring needed to be replaced, his answer was no. Cost of unit $6,992. Antione came out on 8/26/2012 (Job #407949), he is a very hard worker and needs to be commended, the job took approximately 12 hours, due to the fact he was working alone. When the unit was replaced, it did not work. Another technician David (Job #407969) came out and diagnosed the problem that the wiring needed to be replaced. David fixed the wiring temporarily and we were told that someone would come back the next day to rewire the system. No one came or called, we had to call and schedule an appointment for the wiring to be replaced. On 8/28/2012 (Job #408069) a technician came out to "check" the system, but not to redo the wiring, his diagnoses was that the TXU may be bad. On 8/29/212 (Job#408147) a technician came to rewire the system, my husband asked about the motor blowing too fast, but according to the technician, he did not see any problems. After all of this, the system was not cooling appropriately. I called again and set up an appointment on 9/1/2012 (Job #408440) and asked for the best technician in the company. David was very thorough, the temperature in our home was different in every room, he slowed the blower to proper speed and suggested that we replace all the grills in the home for proper air distribution. On 9/10/2012 (Job # 409038)Antione came out to resolve our problems. It was determined that our home needed 4 returns, replace 10 supply grills and 3/8" line for the heat. I spoke to Steve Cox the operations manager at Air Rescue. I spoke to him once before and his demeanor was quite different. He wanted payment for 3/4 of the original bill of $6,992. I did not agree, he wanted me to pay for the new installations that was needed. Mr. Thornsberry should have known what we needed and should have included that in the bill. I cannot say I have respect for Mr. Cox, I am the customer and if I were to pay in full, these additional items would not be addressed. I think some of the techs need to take additional classes regarding air conditioning.......

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$6,992

Response from Air Rescue Air Conditioning
We apologize for any inconvenience you have had with the purchase of the new air conditioner. We are trying to work on this for you and we have an appointment pending your scheduling. Thank you for taking the time to express your concern, we do not like to have bad reviews or upset customer and are doing what we can to make this right.

Brian H.
09/2012
4.0
heating & air conditioning/hvac
  + -1 more
My air was blowing warm and they sent a technician out late on a Friday night who quickly diagnosed the problem and added 3lbs of freon . We were left with ice cold air and a reasonable bill. Job # 408551
Description of Work: Emergency call out for services that resulted in a timely repair.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Air Rescue Air Conditioning
Member, thank you for your review. Air Rescue makes sure that we provide a dispatcher and a few techs to run emergency calls in the middle of the night or super ealy in the morning. We are a company who works 24/7 and we want all of our customers to know that we will be here for them. It's great to know that we were able to assist you.

DONALD & MARY ANN M.
08/2012
5.0
drywall, heating & air conditioning/hvac
  + 0 more
I am very happy with them. I did not spend anything for the service because I have a service contract with them and my unit is still under warranty. They were very punctual and come during the 2-hour time window that they give me. Whatever they do, they take care of it and take care of us. My warranty covers everything except some big piece that goes up in my attic; I don't have to pay for anything else. They are expensive; but I don't know what isn't anymore.
Description of Work: I used Air Rescue Air Conditioning to repair a leak in my attic air conditioning system. Because of water damage they also replaced the ceiling drywall.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael H.
08/2012
4.0
heating & air conditioning/hvac
  + -1 more
Fine. Company techs worked through a very complicated install in a very tight custom space for air handler. On-site direct employees were extremely polite/courteous through what turned out to be a very long work day for them. The overall 'customer relationship' remote contact Heather Graham offered exceptional responsiveness and customer service when the installation ran longer than I had hoped/expected. When you call this company, you get a live person answering the phone immediately, with the empowement to make things happen or resolve issues that will undoubtedly occur on any installation. Impressive to say the least!
Description of Work: replace existing heat pump and air handler

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Rescue Air Conditioning
Customer service from the beginning to end is the key to keep a business running. We want to ensure that anyone who calls always gets a live person other than just a machine. You never know if someone will actually call you back. Us, on the other hand, make sure to have someone ready to take care of each and everyone that calls. We thank you for the nice words you said about Heather Grantham. She makes sure that our customers our taken care of and because of her we all make sure to follow in the same steps. Thank you.

Randi L R.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
Technician arrived on schedule and completed his work in a competent professional manner. Job # 405767
Description of Work: Total System Rejuvenation annual system maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Air Rescue Air Conditioning
Thank you for the perfect score! It means a great deal to know that we satisfied all aspects of the service. Hope to do busines with you again.

terri G.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
Although they were about 40 minutes late we were very satisified that the tech found the problem and was able to correct it. Unfortunately we feel the poor installiation of our new system was to cause, which was done by air rescue.
Description of Work: Tony our technician was very professional, however we wish we had called them earlier - what we found out was the that our system installed 18 months ago by air rescue was not installed properly - a pipe was not placed correctly causing our system to shut off. We thought the hight Teco bills were due to our windows, so bought all new, however when the bills were still $600 a month we knew it had to be the system. So glad Tony came out and was able to fix, as for the first technicians, well we don't have much confidence in them. The comapny is sending a senior tech to the house to look at the entire system. Job number: 406235

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$104

Response from Air Rescue Air Conditioning
Thank you so much for taking the time to do a review for our company!!!

Judith B.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service technician, the best I have dealt with in the 5 yrs I have had a contract with this company.The service technician was Sean Joyce and I will definitely request him on my next maintenance check up. Job # 402466
Description of Work: Biannual AC system check

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Rescue Air Conditioning
Thank you Member, anytime that you need Sean out there he will be more than happy to service you again. That is one of the many things that we take pride here at Air Rescue -- when a customer calls and request a technician we make sure to note them down in their file. With that being in writing we know that a specific tech is preferred and we can definitely send them back out there. Plus, our techs love to hear that they are the ones that our customers want.

Caroline B.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
I was very pleased with the service I received from Air Rescue. Everyone, from the person that answered the phone and scheduled the appointment, to the person who called and told me the tech was on the way, to Chase the technician, and even the person who called the next day to be sure I received the service and was happy, was professional, friendly, and personable. I've been doing business with Air Rescue since 2008, and have been extrememely happy with their service.
Description of Work: Job #406327I purchased my current air conditioner in Oct. 2010 from Air Rescue, so my problem was covered by the warranty. During the severe storm on Monday night, my service took a hit from lightening. My power was out for 4 hours, and when it came back on, the ac did not. I called Air Rescue early Tuesday morning, and was told a technician would be out between 12-2 pm. At 12:30, someone called and said the tech was on the way. Chase was very nice, professional, and concerned about my problem. Two components of my unit were damaged and needed to be replaced. Chase had one of the components on his truck, but needed to go to his work location and pick up the other. He was able to get my unit on for cool only (but who needs heat this time of year), picked up the part, came back for the install, and had me fixed up in less than 30 minutes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Rescue Air Conditioning
To go above and beyond for our valued customers is what we aim for; and we have most certainly provided that here. I thank you for all of the great comments you have said in regards to our company. You have been part of our family here at Air Rescue for years now and we hope to continue servicing you in the future. Once again, thank you and have a great day ma'am.

Barbara T.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
Overall it went very well. The only issue was in communication. From what the sales engineer told us to what the tech thought was to happen. Company responded to these issues.
Description of Work: New AC/heat system installed and old unit removed. Additional Air purifying sysem installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Air Rescue Air Conditioning
Thank you for taking the time to do a review for us!!!

Mark H.
08/2012
3.0
heating & air conditioning/hvac
  + -1 more
Experience was just alright. The repairman was trying up sale me. He was supposed to come back last Monday but has yet to come back. In the end we had someone else come through.
Description of Work: Maintenance for AC

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
1.0
punctuality
3.0

$60

Response from Air Rescue Air Conditioning
I called this member regarding the stated matter to tell him that we did try calling him back. He said that we didn’t show up twice. I told him that we did attempt to get a hold of him numerous times but we never were able to get him on the phone (there was also no voicemail). I mentioned to him that if we do not get a hold of the customer after a few attempts than we assume that no one is home. We cannot send our techs out there if no one answers because in the past we have done this and nobody has been there. I apologized for all the inconvenience that we caused as well as apologizing that we ended this way. I Let him know that I wished we could have had an opportunity to further work with him. He agreed and was being very nice. He said that he appreciated the fact that I called. I told him that we understood the fact that he went with another company and I wished him good luck with them. He said "thank you" and wished me a great weekend. I know this was all do to miscommunication; had we been able to meet with Hermann again I am sure we would have done our best to take care of him. Thank you, Judy Vasquez Customer Service Supervisor

Christine W.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
They arrived promptly, worked well after dark. They informed me of my options and explained everything. Job # 405798
Description of Work: I got the total system rejuvenation, for $79.00. The schrader was leaking, and the unit needed freon . Job # 405798

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$602

Response from Air Rescue Air Conditioning
I am glad that you are satisfied with the services we have provided for you. If ever you need us again please make sure to call and we will be more than happy to see you again. Thank you and have a great day!

Cynthia J.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were waiting for me when I got home. The technician Joe K. was patient, he explained his procedures, and the reasons for doing This examination included: evaluation of the cooling inside and outside the home, the vents, filters, and tempeature . I was impressed that he wore cover shoes in my home to protect my carpet and that he was there at night. Job Service # 403292
Description of Work: I live in Florida it gets very hot here in the summer, not too many trees to give a little shade andnow no air condidioning.It was a Sunday and everyone was home and feeling miserable. I had seen a newspaper article about Air Rescue, I called the next day and they were there that night .I worked till 8 PM so they were waiting for me when I got home. Job Service # 403292

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$332

Response from Air Rescue Air Conditioning
Thank you so much for your continued business with our company, it's so greatly appreciated; you're such a valued customer. We look forward to many more years together in the future!

Adonis P.
07/2012
1.0
heating & air conditioning/hvac
  + -1 more
Overall, the experience was extremly expensive. I put alot of money into their service plans, and paying for upgrades like uv lights, stage 1 and 3 filtration systems, but when it came right down to needing them for repairs they were incompetent in finding the problem and then fixing it. To add to it, in order to get out of their maintenance plans I had to pay even more money. In this economy, money is scarce, I don't like losing money because someone can't do their job they were paid to do. I highly recommend find another company, and definetly stay away from using their silver and gold maintenance plans.
Description of Work: Air Rescue was paid to fix a leak in the air handler. They diagnosed it and I paid aprox $550 to have it fixed. The very next day after the repair it still leaked. They came back out and wanted another $600 because the first tech did not diagose it correctly. Two months later I moved. I was on their maintenance plans so I cancelled the plans. I was on their plans for over three years, and only used it for these recent repairs. All that mean't nothing though, and to cancel I had to pay $320 to get out of their contracts.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$1,600

catherine F.
07/2012
3.0
heating & air conditioning/hvac
  + -1 more
We had Air Rescue install our air conditioning unit last year. The sales person worked with us to get us what we wanted.Post installation they had to come out and fix a vent, firstly they measured and then brought out the wrong size. They did return with the correct size, but it took a while as no-one called to set up a time to come to install it. This year we had them do their annual maintenance checkup. For this visit, the person was late outside of the two hour window. I arranged a time with him to which he did show up punctually. For this checkup they were supposed to be replacing a filter, of which they had the incorrect size. They then had to order the correct size and so come back out and install it. The tech said that it was a quick change and so it could be one of the first things on his rounds. This to me seemed weird that they installed the system but didn't bring out the correct filter.I set up a time with their customer service for a tech to come out. I had things to get done early afternoon, so rang in the morning to verify that they were coming out in the morning. The lady that answered said yes though couldn't tell me exactly when and was on his way. Two hours into my wait I called again to find out where exactly they were. I was told at that point that the tech for some reason just hadn't been to our house (which I obviously knew!), no explanation as to why not. They tracked him down and again I had to set up a time for him to come. It took 5 minutes to change the filter.I expressed my upset to the customer service rep, who did agree that they would reduce the price of annual maintenance program.I sent the check and wrote an email to be directed to the manager. My check was cashed, but I didn't ever receive an acknowledgement from anyone to apologize.I wait to see what happens at next years maintenance checkup, hopefully not the same
Description of Work: Annual maintenance checkup, including filter replacement

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

Response from Air Rescue Air Conditioning
Member, I am so sorry about the issues you have had. I have reviewed the account and made notations so this does not happen to you again. Thank you for being so patient with us. I am responding to the complaint via letter and hope that you are satisfied with it. Thank you again for taking the time to let us know there was a concern so we can take care of it. Our goal is to make you happy.

David R.
07/2012
4.0
heating & air conditioning/hvac
  + -1 more
They do an okay job. We've been with them for years. We have a membership with them where they come 3 times a year to do maintenance. We pay monthly for the membership. They tend to oversell you on things you might not need. We used them at our old house and this house is new construction. They always want to sell us more than what we need and whatever they are trying to sell us is not cheap. They also said that if we would give them a good review they would compensate us which we didn't think was appropriate. We are actually looking to change.
Description of Work: We use Air Rescue Air Conditioning for maintenance on our system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Air Rescue Air Conditioning
Member, Thank you for taking the time to write a review for our company. The technicians are responsible for letting you know about issues with the air conditioner or products that are available to better the equipment. They are just suggestions they are not required. We have found in the past that customers would get upset when we did not go over those items with them and then if something was needed or they purchased a product from another company, they were calling us asking why we didnt recommend it to them. So it seems it can hurt us in either situation. If you would like we can make a notation on your account to write any suggestions down and not verbally go over it with you if you feel they are trying to be pushy in any way to purchase things from us because that is not the purpose. I looked through all of our forms we give and I do not see anywhere that it says you have to put a "good" review for us to be compensated? Any reviews we get are appreciated as we are trying to better our company and value your opinion. Thank you again for taking the time to elaborate on your concern so we can strive to have the best service we can.

David L.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
Per our service plan we were scheduled for same day service. I called about 1 PM and was scheduled between 8-10 PM. Joe K. arrived early, about 6 PM. He quickly diagnosed the problem as being a bad pressure sensor or switch. He by-passed the switch and ran diagnostics on the system.He arranged for a more senior technician to check our unit out on Monday. Our A/C unit is about 12 years old and is out of warranty. I will be looking forward to speaking with the senior tech though with an older unit I may wait until it actually goes out and replace. Joe was very courteous and I appreciated him being early for the appointment. He explained what he was testing and the measures he was using to get our A/C working in short order.
Description of Work: We noticed on Sunday morning that the air conditioner was not cooling.We had our regular semi-annual service in May and so I called Air Rescue after returning home from church. Joe K. arrived early, diagnosed the base problem quickly, and affected a repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Air Rescue Air Conditioning
Thank you so much for taking the time out of your day to post a review, your kind comments are greatly appreciated! If you need anything at all in the future please never hesitate to give us a call!

Raymond L.
07/2012
3.0
heating & air conditioning/hvac
  + -1 more
Called for service and tech came same day and in the time frame promised. Tech found the multi speed blower motor had failed but he did not have a replacement on his truck. He was not able to replace the motor until the following Monday. The quoted price for the motor and service call to replace the unit was $1,200. The price seemed a bit high but as it was the middle of summer and the prospect of going without AC for a longer period of time while pricing out other options was a good one. The company did everything they promised however I did research the cost of the part and repair service with other Angies List vendors and found I had paid signifiacnlty more for the service then needed. So when the part failed this May I had another company on Angies List perform the work for 1/3 the cost. Air Rescue is not a bad company and they are ver y responsive they just are a bit over priced and as such I will not use them again.
Description of Work: Air handler blower motor failed on a Saturday in the middle of summer.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,200

Thomas K.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
They worked with us for what system we wanted. They came right out and we had guys there all day till 9pm. They even came out on a Saturday to finish the work. Their communication with us impressed me the most. The sales guy also helped us to find a way and texted my husband to make sure the job was going well to avoid running into problems. They were willing to work with our schedule and the techs were very polite. They knew what they were doing.
Description of Work: Air Rescue Air Conditioning replaced our system and sealed all of our ducts sealed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Response from Air Rescue Air Conditioning
Thank you so much for writing a review for us!!! We do strive to keep you informed and a part of what we are doing when we do work for you because you are part of our team. We are very glad that you are happy with the service!!

Rosemary W.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
Overall, it went very well. The unit is performing better than the original unit ever did. When installing the outdoor portion, they damaged a metal door to the Renai (water heater). I mentioned it to them and they repaced it with no issue. We were job#398838
Description of Work: Our air conditioner stopped working and we called Air Rescue for a repair. The came out promptly and gave us an estimate. The repair would have been over $1000. We had had work done on this unit previoulsy and thought that we would get a quote to possibly replace it. The next day they sent an engineer to do measurements etc so that they could provide the quote. We accepted the quote and two installers showed up that afternoon.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Air Rescue Air Conditioning
Member, Thank you for taking the time to write a review for us. We are human and do make mistakes, but we appreciate your patience with us as we took care of it for you with urgency. We are here for you 24 hours a day 7 days a week so if you need us, please do not hesitate to call. You are a valued customer of ours. Thank you again for being our customer!!!

Contact information

1429 Massaro Blvd, Tampa, FL 33619

http://www.airrescue.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Electrical,
Drain Cleaning,
Insulation,
Dryer Vent Cleaning,
Appliance Repair - Small,
Drywall,
Mold Testing & Remediation

FAQ

Air Rescue Air Conditioning is currently rated 4.1 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Air Rescue Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Air Rescue Air Conditioning offers free project estimates.
Yes, Air Rescue Air Conditioning offers eco-friendly accreditations.
No, Air Rescue Air Conditioning does not offer a senior discount.
Yes, Air Rescue Air Conditioning offers emergency services.
Yes, Air Rescue Air Conditioning offers warranties.
Air Rescue Air Conditioning offers the following services: Air conditioning, heat pump, troubleshooting, diagnosis, preventive maintenance, humidifiers & duct work replacement.

Contact information

1429 Massaro Blvd, Tampa, FL 33619

http://www.airrescue.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day