Approved ProAir Masters of Tampa Bay Inc
About us
All service employees are factory trained and drug tested. We never sub-contract out our work. Won Best of Tampa #1 A/C Co. 2024. 5 Star Trane Specialist. A+ rated on BBB. Family owned business since 1983. We provide a life time warranty on our workmanship. Award winning. Some specials you might be interested in, Free duct cleaning with Evey New A/C System installed, Free second opinions on repairs and installs, Up to $1500 on Trade Ins, Tax Credits and Trane Rebates.
Business highlights
Services we offer
Residential repair service. Sales & maintenance. Air conditioning. Heat pumps. Heating gas & oil. Duct work repair. Fiberglass & sheet metal. Zoning. Digital controls. Pool heaters. Heat pump or gas. Mini Splits. Water cooled units
Services we don't offer
Appliances. Enery Aduits. Mold remediation.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
- 8
Assorted photos uploaded by Air Masters of Tampa Bay Inc
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 8% | ||
| 3% | ||
| 2% | ||
| 8% |
Filter reviews by service
"WE do like the customer to see what we are doing and explain to you why we are doing it.Our mechanics are to show you any parts that need replacing and why. Thanks you for the business."
"We are sorry for the no response you received that evening. We looked back on the recording for that evening and did not see any recording from you. We do not know what happened and are very sorry for not responding. With that in mind we would like to offer you a $50 credit off any service you my need in the future and we are so sorry for your inconvenience. We do a good job as you have received in the past and would like to make it up to you."
Diagnostic check completed by Justin went very well. He was knowledgeable about the system and although I had two systems, he didn't charge me for the additional A/C unit since that was never explained or discussed about charging for the extra system when I signed up for the Angie's List Big Deal. He found some areas that will probably eventually need repairs, but he explained the pros and cons and provide some good advice on how to proceed. He wrote down manufacturing serial and model numbers to assist in checking on possible warranty coverage on one of the units. Based on his knowledge and honesty I will not hesitate to hire his company if I need to repair or replace the A/C units in the future.
"Thank you for the review. We hope you have many years of comfort, save money with your more efficient equipment."
My AC went out on Black Friday 11/28/2014. (Thanksgiving week end). I called Air masters about 6 PM. Jason came out in about a half an hour and found a break in the 220 volt line going to the air handler. It was burnt and charred at the wire nuts. He repaired the line and my AC was restored. The service was fast and complete especially during a holiday week end. I am happy with their work and highly recommend them. I have scheduled a maintenance call with them in a week.
The service was fast and complete especially during a holiday week end. I am happy with their work and highly recommend them. I have scheduled a maintenance call with them in a week.
"Sorry for the confusion but glad you stayed with so that we could get it right. As you said there was an overcharge and we retuned the overcharge. Thanks for doing business with us."
Tuesday September 30, 2014
My AC was not cooling enough. Called Air Masters.
To diagnois leaky evaporator coils, I was charged a total of $336.00 dollars. The technician cut off the power to my AC, left and then never called back the next day for the cost estimate for the repair.
Bill states:
Labor 3 hours 4-7pm $250.00
Trip Charge $59.00
Supply Fee $12.00
Mateial Fee $15.00
Total $336.00
Wednesday October 1, 2014
Never called with a repair quote. No AC.
I called late the next day to say I was overcharged and that they said they would call back. They did not.
Thursday October 2, 2014
Had to call twice before they would talk to me about my bill. I was told I why I was charged $250.00 additional dollars for labor.
The technician claims he started at 4pm and stopped at 7pm, but I did not get homefrom work until 4:45. When I challanged the charge the office person said I was charge for only 2.5 hours of labor at $100 per hour. She said they charge for travel time in addition to their $59.00 trip charge. The technican used no material. She also finally gave me the quote to replace the coils.
I told her that it is not customary to charge for a technicans traivel time. And exactly where was I paying him to travel from?
She said she would check his GPS and get back to me. I am still waiting.
"Dear Member-While I understand your request to have the UV lights removed from your air conditioning our technician while preforming the maintenance observed the transformer for the UV lights had tripped causing the lights not to be functioning. This was not a result of systems being wired incorrectly, because all he did was reset the transformer possible caused by a lighting storm. Our technicians are trained on how to install and test the system. There is no way to verify how long the transformer was tripped and not allowing the lights to power up. Air Masters installed the UV light system October 31,2013. This issue was discovered August 15,2014. We stand behind our warranty but 10 1/2 months after the installation we cannot give a refund, if this was within the first 30 days we would have no issue. Air masters has offered and additional 1 yr. warranty and include a free maintenance [value $180 ] for any inconvenience.The UV light system is beneficial for keeping your system cleaner, reducing germs, bacteria and odors. Phillip had called since he last talked with you but did not get a response. If you could leave a time when you can be reached if he is not in when you call."
We asked the company to send out their original rep to figure out what we would need to do on ducts rework, but she has not yet shown up.
The company was also supposed to redirect the dyer vent external to the house and they have not yet performed this minimal task. It has been about 3 MONTHS.
Right after they got their $7000, service noticeably declined.
I'm a pretty busy person, so every couple of weeks I ask where we are with this, and the company assures me it will be taken care of. So far, nothing.
Very disappointing,
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9/11 update: Company has been very responsive as of late. The dryer vent has been installed and they have replaced the thermostat, which may have been faulty. Next week they are coming out to assess the duct work on the house. I'm still unsure as to why the electric bills are high, but the company is working with me to resolve. I have moved my overall rating from an original D to a C. Could go higher in the future depending on ultimate resolution.
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10/20 Update: Very concerned about my system. It seems it has been over-sized by this company, a supposed expert in the field. My old unit was 4 ton , which matched the size of the original duct work in the house. Since they replaced with a 5 ton, now I'm am being told in order to support the airflow of this increased tonnage, that I need to spend ANOTHER $5500 to resolve the "ductwork" problem.
In addition, I was on vacation for a week, and the system stopped working (again). The increased tonnage apparently causes a lot of sweating of the inside evaporator. Well, they came in to fix it... and fix it they did. The drain pan is in the attic. Guess what? A couple of days later the system backed up and started overflowing onto my ceiling causing water damage. At least I think that is what happened. I called last Tuesday, they don't care enough to call me back. Soddy, soddy. I'm on the verge of seeking legal advice.
The technician never called and also never showed up at the property.
I called their office around 6:20 PM EST and left a voice mail however never heard anything back.
I saw a previous review stating they had done this before and was worried but figured one review doesn't show any a pattern. Also, since I was in a tight spot to get someone out today and my other company I use was booked up I decided to go with this one.
"We looked at our records for your name and did not find a schedule between 4pm and 6pm that we did not complete. Could you have us confused with another company? If we had the address of the renter you are talking about we could look this up per the address. Please give us a call so we can straighten this out. Our number is 813-234-2419. Ask for Kristen."
I have been calling them weekly for 2 months now trying to get them to complete the job. The system as installed has high static pressure problems. This was a turnkey job that was sized and estimated by Air Masters. They however, did not do a design as promised and the over-sizing of the carrier infinity systems unfortunately, has caused some serious problems. They are now avoiding my calls and are unresponsive to remedying this situation. 50,000 is a lot of money to spend for a "hacked" install.
They have sent out the service team to attempt to resolve the issues, however, clear that the sales team, installation team and service team do not communicate. Through this install, I have had to point out issues and chase them continuously. They are unresponsive to emails and telephone calls are never returned (approx 25-30).
Midway through the project, they changed the layout of the HVAC zones and units and compromised the design and objectives of the project (energy efficiency, zoning etc.). The systems alarm and shut down zones on a daily basis and my family are now waking up congested every morning (mold ?).
Am not even sure what their warranty is worth given their (lack of) responsiveness in resolving customer issues and am very sorry I picked them to do my home remodel.
I would never recommend this shambolic outfit to anyone and would seriously warn anyone against using them for anything other than minor maintenance.
UPDATE : AirMasters has resolved the installation issues by redoing the install/duct-work. Paige Simpson from Simpson Air helped by escalating within Carrier and getting them to intervene in this dispute. To AirMasters credit, they have been in business for 20+ years and remedied the issues at their cost. I think my experience was more due to the complexity of the install (12 zones across 3 units, remodel/retrofit) and the fact that the carrier infinity system (state of the art intelligent) has built in diagnostics and will not let an installer get away with any issues with static pressure etc.
"We are sorry but we looked through our late night phone messages and did not see that your message was recorded. We have been getting good comments about us getting back within 15 minutes of a call. Sorry your message was lost."
"Glad we could help. We will be telling Eric how well he is appreciated by his Customers and Air Masters."
UPDATE: Raised score due to problems being addressed. The 1st tech failed to clear the drain lines so they sent out someone again a week later after water leaked everywhere. That guy was stellar and very helpful, detailed and friendly. I am raising the rating from an F just based on him. Shows how just one employee can make a difference.
"All party's were reprimanded and told the importance of keeping the customers informed if any changes are made to their schedules. In their defense I would like to say it has been a very hot summer and because of our previous good work we have been inundated with service requests. We are bring on more people and hope to resolve all issues shortly."
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FAQ
Contact Information
4830 N Florida Ave, Tampa, FL 33603
Service Hours
| Sunday: | 12:00 AM - 12:00 AM |
| Monday: | 12:00 AM - 12:00 AM |
| Tuesday: | 12:00 AM - 12:00 AM |
| Wednesday: | 12:00 AM - 12:00 AM |
| Thursday: | 12:00 AM - 12:00 AM |
| Friday: | 12:00 AM - 12:00 AM |
| Saturday: | 12:00 AM - 12:00 AM |
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