Swain Pools & Spas is here to help you with all your home aquatic needs. Catering to those demanding superior products and services. We have served the Tallahassee area since 1980, and have the quality products and customer service to prove it! Swain services include: Pool and spa sales Cleaning and maintenance Pool resurfacing Vinyl liner replacement Leak detection Replacement parts Warranty repairs (Hayward, Goldline, Pentair, Zodiac, Polaris, Jandy, Master Spas, Hot Spring Spas) Landscaping, hardscaping, retaining walls, concrete walls, water flow control structures Are you looking to buy a pool, but need help picking the one to best suit your needs and location? Or do you already have one, and its not running like it used to? Maybe its the liner, the heater, or maybe it just needs cleaning. Whether you need to purchase a pool or a hot tub, or need repairs, Swains can take care of you. Our staff is trained in everything pools, and are friendly and knowledgeable. We pride ourselves on being able to take care of all our customers needs, whatever they may be. Our services are affordable. We pride ourselves on servicing you and your pool with preventive maintenance or as our customers like to call it, "time and money saving services. Dont spend another day over-paying the other guys. Bring your problems to us and well take care of you the right way, the Swain way. Call us or visit our website today!
Swain Pools & Spas
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"We are so sorry that you had a misunderstanding regarding our policy."
"Mr. [Member Name Removed], Thank you for contacting us regarding your interest in resurfacing your pool and renovating your deck. Over 36 plus years in the industry we have acquired very innovative and unique methods of resolving pool and spa related issues that we are happy to share with our customers. We require a deposit for up to an hour of this valuable time with the owner to give you a full comprehensive estimate with a professional. When you move forward with the work with our company, the original deposit is applied towards the final total. Only if you choose to move forward with another company does the original deposit go towards providing the estimate. Again, we thank you for contacting Swain Pools and Spas for your pool needs."
"This homeowner’s complaint contains so many incorrect statements and untruths that it is almost impossible to address the real issue which is that the homeowner is allowing a large volume of leaves to get by her filters in her spa and causing problems when she removes them to clean them. This is not a warranty issue as recognized by the manufacturer or the dealer. Furthermore, she has chosen “smoke & Mirror” methods regarding her pool, which is not a part of this spa issue at all. The work we completed 3 years ago on her pool is not part of this spa issue but through trickery and deceit the homeowner is attempting to use Angie’s List to harm this company’s impeccable reputation but inundating Angie’s List with statements that have no basis or link to her problem. This entire incident is the result of a homeowner basically throwing a temper tantrum because she can’t seem to understand you shouldn’t let leaves pour bay your spa filters when you take them out to clean them. The following analogy may help Angie’s list readers comprehend the extent of this particular homeowner’s unfounded, unrealistic, and unreasonable complaint: A homeowner cannot seem to understand why she can’t keep her house clean even though she has a fan blowing into her house through her open front door! To further confuse the situation she wants the manufacturer of her carpet to be written up in Angie’s List for being dirty constantly! Adding to this farce, she makes statements that her dishwasher doesn’t work correctly either and the home builder is at fault and she bashes him on Angie’s List attempting to harm him (or come fix everything for free). How do you address a customer that is looking for something for nothing? How do you resolve an issue that even the manufacturer and another cont4ator agree is the customer’s fault? How do you satisfy customer who’s only intent is to damage and cloud the real issue with untruths and unfounded claims?"
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