Local remodeling company serving Tallahassee and surrounding areas for 30 years. Helping customers build their dreams in a professional and timely manner.
Siding, glass sunrooms, kitchen & bath remodel., screen rooms, vinyl glass sunrooms, window replacement
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
3% | ||
3% | ||
6% | ||
3% |
"Thank you for taking the time to review us! We hope you find your vinyl siding easy to maintain. Please keep us in mind for any future projects and enjoy never having to paint both of those units again! . William Strickland"
"Unfortunately I do not remember this particular occurrence, typically I give 5 or more estimates a day but apologize for giving off the impression that I was too busy to explain our windows in detail. On some days my schedule may be full, but in no way was my intention to rush through the appointment. NRG has been serving customers for the past 31 years, helping them make educated decisions on purchasing products that fit their individual needs. We also pride ourselves in servicing what we sell even after the project is completed."
"It is unfortunate that Mr. [member name removed] allowed five years to pass without notifying our office of his grievances. Had he notified us we would have been able to take a proactive stance and rectify the issues at the time of construction. It has been our experience that no one benefits, not the customer nor the company if we are unaware of issues when they occur. Upon seeing the review we contacted the homeowner immediately to better understand the issues which he states occurred during the time of installation. Our contract details a major renovation for Mr. [member name removed] in his master bathroom and his hall bathroom. The work to be done included total demolition of both bathrooms, custom shower doors, custom tile, custom tub, custom counter tops, new toilets, moving of shower drains, new fixtures, vanities, mirrors, sheetrock, and painting. According to Mr. [member name removed] review his first issue dealt with permitting, upon inspecting the file we see all plumbing to be performed on the job site was permitted and there was a final plumbing inspection passed by the city building inspector. The second issue was with the type of material used , the homeowner states we used “cheap metal pipes” metal does tend to cost more than PVC and again all the plumbing work passed building code and inspection by the city. Thirdly, NRG is privileged to have our own skilled employees some of them have been with us for nearly 20 years. On some of our job sites we do utilize licensed and insured reputable subcontractors who specialize in certain aspects of our remodeling projects. Our response to this review is as follows, it is difficult for any company to do something about a problem they are unaware of. Typically, If the workmanship is not up to a customer’s standard they notify us during the construction process so we can address any issues immediately. Unknowingly, we were paid in full at the completion of the project and the customer was unhappy. In this unfortunate situation, we heard nothing from him until 5 years after the completion of the project when an Angie’s List review was posted. NRG has been in business for 31 years and we can assure you performing substandard work and using substandard materials have not been the catalyst for our longevity. At the same time we can also assure you we like all other companies have made mistakes in the last 31 years of serving consumers. The difference between the two scenarios is learning from our mistakes by listening to our customers when occurrences arise, and working toward customer satisfaction that we strive for daily."
"Member, Thank you so much for your gracious review of the work NRG provided during the installation of your sunroom. We are proud to have had the privilege to serve customers like yourself for the past 29 years. We hope you enjoy it for years to come and should you need anything in the future, please do not hesitate to contact us. Sincerely, William Strickland owner/president"
"Member, Thank you for taking the time to post your review. We are glad the work was completed in a timely manner. Should you need anything in reference to your siding repair in the years to come, please don't hesitate to contact us. Sincerely, William Strickland owner/president"
"Member, Thank you so much for taking time out to write a review on the service you received from NRG during the installation of your windows. The feedback from customers like yourself is invaluable when running a business. We hope you will call us with any of your future home remodeling needs. Sincerely, William Strickland owner/president"
"The sales rep that was responsible for the member's project no longer works for our company. The contract he drafted was not specific enough concerning all the details. We all understand that . We tried very hard to work through the member's issues. We regret her having so much trouble regarding her project. We wish her the very best ! William R Strickland/ President"
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