Brilliant Roofing

"Dear David, so glad to hear you are satisfied with the quality, our great technicians are far and few between which hinders staffing thus leaving it hard to find qualified technicians. Our techs are asked not to rush through repairs that could lead to inferior work and customer service issues later down the road, taking this time without a doubt delays our start dates so we apologize, but again, we are glad to hear the quality was recognized and shared."

"Dear Mr. Thomas, Thank you so much for your review, your personal view points are very important to us and will surely assist us in ways to better customer experiences. We are extremely appreciative of your praises concerning our top notch repair. As far as the deficits in our administrations handling of your invoicing, scheduling and communications with crews please understand that your service request immediately followed a historical storm with days of heavy rain creating an unprecedented number of service requests when many companies were turning clients away due to service overload, Our biggest goal was to get you and others in your situation fast reliable service, we did so knowing that our technician didn't need much guidance since he would be the final determiner of the necessary procedure, Your project entailed a large area tile removal repair which our estimators provide an estimate of our minimum charge for such repairs which is an even rounded off number, had your repair exceeded that minimal charge you would have been contacted for the increases due the technicians discovery, at that point a more formal estimate would have then had to be submitted and typically end with an even number. This form of billing allows us to focus more on timely service and less time on breaking down itemized accounting which can be burdensome delay to production at a time when high levels of service are in demand due rain volume. with that said please know you are in good hands since we back all of our work with great after service if ever necessary, You are also entitled to 1/2 of your repair monies back should you decide to replace your roof with us within the next 2 years should other random failures continue."