"I'm sorry to hear your experience with my company was not as expected, yet I'd like to take the opportunity to point out a number of inaccuracies in your post; and logical explanations for your other concerns. 1.) You never hired us through a coupon on Angieslist, this can easily be verified through Angieslist. On the day of the move, I did everything I agreed to beforehand. As with every job I do, every step I took this day was to get the job done in the most efficient possible way. 2.)I never agreed nor said I would bring a 26" truck to the job. The reason I used a 20' truck was due to the fact that I had previously been to your building for a different job and found out that parking there is kind of hard for a 26" truck. As it was, a 20" truck was barely able to fit without blocking the entire garage entrance. Seeing how you were only moving one block away, this made absolutely no difference to the time of your move. All your furniture would have fit in the 20" truck regardless, it's just faster to make two trips if you are a block away, any professional mover will agree. In addition, I still gave you $80 off the final bill out of good faith. 3.)Of course your two grandsons helped, they were there to help. I always encourage everyone to help with any move, it always saves time and money. This is not abnormal, in fact it's quite the opposite. When there are able bodied individuals offering to help their relatives with a move, moving companies don't turn down their services. 4.) The reason it took six hours is because there was a 150" to 200" walk from the elevator to your door at the pick up location and about a 400" to 500 " walk at the drop off location, I believe it's the furthest apartment from the elevator in a fairly large building. This information was not relayed when the job was booked. It's always important to include every detail of the move during the estimate. 5.) As for the tv, I was there the entire move, we didn't scratch the tv. Mistakes happen in the moving business, items occasionally break; and when they do I always do what's right. In this particular case, I'm confident that we did not scratch that television. The reason it took two months to try and resolve this issue is because you initially took a month to get back to me, then I did a month of my own research. What I found is you had an almost four year old tv that you purchased used (an "open box floor model", not brand new) that has a current market value of about $800. So even though I know I didn't scratch your tv, out of good faith I still offered to purchase your old one for $800. I'm sorry if you feel this isn't the outcome you desired but I believe i have been more than fair and met all my obligations."

"Thanks. Hope you enjoy your new house."

"Thank you for the nice review. Jeremy"

"Thank you for the nice review. Jeremy"

"Thank you for the nice review"

"Thank you for the nice review. I'm right down the street, please give me a call anytime if there's anything I can do to help out."

"Thanks. I appreciate the business. Keep me in my if you need a mover again."