Default business cover photo

Superior Service

About us

Superior Service has been providing air conditioning & plumbing services in Florida for over 25 years. As a fully licensed and certified company, homeowners can feel comfortable in choosing Superior Service. All of our technicians are clean, respectable and highly trained with an additional 80 hours of continuing education annually. This all adds to a premium service solution for your home with the best trained St. Augustine air conditioning, plumbing, heating, and solar heating service technicians in the industry.

Business highlights

Emergency services offered
24 years of experience

Services we offer

AC Repairs, Air Cleaners, Air Conditioning, Air Conditioning System Installation, Boiler Replacement, Boilers, Clogged Drains, Dehumidifiers, Drain Cleaning, Furnace Installation, Furnaces, Heating, Heating Repairs, Home Air Filtration, Indoor Air Quality, Plumbing Repairs, Solar Heating, St. Augustine Air Conditioning, Swimming Pool Heating

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.813 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
0%
3
0%
2
0%
1
31%
Showing 1-13 of 13 reviews
Jason M.
Jul 2018
5.0
Yes, I recommend this pro
Incredible, HONEST service!! Our A/C stopped blowing cold over the weekend. I was going to wait until Monday to call someone out, but decided to go ahead and have them come take a look right away. We couldn't be happier with the service! Britton quickly identified the problem and had it fixed in minutes! It was just a bad capacitor, which is a relatively inexpensive part that is not difficult for a professional to replace. He could have told us it was anything, but he was honest. The cost was very reasonable. He also explained everything to me so I understood what the issue was and why it happened. It is nice to know we have found a trustworthy HVAC contractor that we can depend on. We are now customers for life!!

Briton D.
Dec 2017
5.0
Yes, I recommend this pro
$388
Went great they didn’t try and sell me anything I didn’t need other company that had come out said the system was broke needed a new one. Superior said it was fine just needed a minor fix.

Michele T.
Jul 2016
5.0
Yes, I recommend this pro
.

Michele T.
Jul 2016
5.0
Yes, I recommend this pro
.

Gloria A.
Dec 2015
1.0
$188
THIS COMPANY IS A RIP OFF. I do not recommend them for anyone. They have gouged me for the last time. 
NOTHING, bought an AC from company 2 years ago and bought warranty with labor nothing covered by Superior always have to send out for parts and pay another service fee and more money. When purchased AC it was stated that all parts and labor were covered after last year nothing is covered unless you send it back to the japanese company and pay for shipping and labor and an additional trip out to house and overtime it is 188.00 or more. ?his company is a money hungry company and stay away from this company. I paid for the yearly maintenance and it is always something and ALWAYS ANOTHER VISIT AND SERVICE FEE
I have had it with Superior. This time a capacitor is needing to be replaced and the cost is 188.00 today but if I would take it out and ship it back at a shipping fee and another house call fee which is around 188.00 it would be covered under the warranty.

Gloria A.
May 2014
1.0
$35
er anUnable to provide work needed for service. No replacement fan available. AC is only 2 years old it was sold to me as one of the top rated AC's which it was not. Told Fan would be available on 5/14/14. They did not even call to tell me that it would be another 3-4 days before a replacement fan could be found. They did not even have a portable AC to place in the house. I have asthma and cannot be inane over heated house. They said why is that their problem. They informed me after I had to call them that it was going to be another 3-4 days possibly longer for a replacement fan. They could not even be bothered to call me to tell me this I had to call them. They were not concerned about my health problems. This is unacceptable in my book. Our house is over 94 degrees inside with windows and doors open. Just hate poor customer service.

Louis C.
Aug 2013
1.0
$800
Service was done and paid for but because of poor work, drain leaked and caused damage to underlying ceiling.  Warranty parts were ordered and later cancelled by them causing lengthened period of time to repair by another service provider.  Although he has been contacted on numerous occasions, he has refused to respond.  I have copies of letters, pictures and invoices paid, if needed.

Louise M.
Aug 2013
1.0
$4,000
They left a hole around the incoming pipe that goes to the water heater leaving a place for bugs and such to enter the house.



We had to get a plumber out to find out what was leaking into the bathroom and found the water was coming from the air conditioning unit because the run off pipe was plugged because they did not put in new pipe when they installed the unit. They knew the house stood empty for more than a year when we bought it. We understood while we were gone they would replace all off these things while we packed up our house in Nebraska. The plumber cost us $500 to find out the furnace work was shoddy. We called them out on the same day the plumber was out and they refused to do anything because they use the existing pipes. We asked that they make this right and the service tech called the boss and we were told no they did their job. So the plumber and my husband had to do the job the furnace tech should have done.

Kokil C.
Dec 2012
5.0
Yes, I recommend this pro
$99
Overall very prompt and timely. Great experience.

Vicki S.
Aug 2012
5.0
Yes, I recommend this pro
$5,800
I have been using them for the past 15 years.  They have been very accommodating to me and the service is excellent.  The service guys are neat as a pin.  They are absolutely a wonderful company to work with.  They are punctual when they tell you they will be here they are.

Paul K.
Sep 2011
5.0
Yes, I recommend this pro
$5,700
The price was a little over $5700 for the last service. We have had personal contact. They have provided prompt service and they are competitively priced. The air conditioner right now is too new to make a statement as to how happy or satisfied we are with it. It will take some time to make sure if we are really satisfied with it. Overall, we have had a really good experience with them. I am not sure about their professionalism. I would recommend them to others as well.

WHIT H.
Oct 2009
5.0
Yes, I recommend this pro
$55
just let the man work and at the end he will explain and show just what he did.

WHIT H.
Aug 2006
5.0
Yes, I recommend this pro
$49
Very prompt and clean. The service man was very professional and showed and explained exactly what work he did. Their pricing was very comparable to other companies in the area. $60 for service contract and the cost for the first visit was $49

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Superior Service is currently rated 3.8 overall out of 5.

Superior Service accepts the following forms of payment: CreditCard

Yes, Superior Service offers free project estimates.

No, Superior Service does not offer eco-friendly accreditations.

No, Superior Service does not offer a senior discount.

Yes, Superior Service offers emergency services.

No, Superior Service does not offer warranties.