Drew Roofing Inc

Below is a follow up to our review  from April 26, 2014. The new roof was installed in May and Drew Roofing did an excellent job. Took time off from work when it was being done and the crew was professional and kept the property clean during the whole process. They estimated 2-3 days and on day 2 they were here 12+ hours to get it finished while we were home. Estimate cost was exact, no hidden surprises. Expected final bill when job was done and called about it -but they would mail it out. They wanted us to look at the roof and make sure we were completely satisfied before paying. The office staff was very helpful with answering any questions or follow up and responded promptly. Generally dealt with Jamie, the office manager. They also helped complete forms for our insurance company, forms for Duke energy rebate, provided pictures of the work,...
Money well spent and I would definitely use Drew Roofing again for any roofing needs.

The experience was awful.  They did not do the work that I needed them to do, and they tried to upsell me additional services.  This was not helpful at all.

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Professional and personal approach.  When there was a question about  completeness, got  a prompt return and found  a new problem-not theirs.

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It seemed fine. They did an inspection and mentioned a few minor issues which I've addressed.

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Drew came to give the estimate.  I was late getting home due to traffic and he waited until I arrived.  Gave an estimate of around $480.  Two men came and did what was needed.  They also cleaned off lots of leaves from the roof with their blower.  As far as I can tell, the leak has been fixed.  A previous company had "fixed" the same leak, but it appeared again.  Hopefully, Drew's company took care of it.  So far so good.

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Was supposed to refund money.  Never got confirmation.

It went great! Rainy season had both of my tenant's houses leaking water. The first house had been leaking for a loooong time (maybe 8-10 years). I had various fixes over those years but they turned out to be temporary fixes. The contractor whom I bought the house from attached a separate garage to the house; this is where the leaks plagued me.
The second house has a newer metal roof which leaked over the house's side porch. 
I called multiple roofers to give me quotes but maybe because it was rainy season they didn't show  up. Drew was the only roofer to show up. He was able to coordinate with the tenant(s) and fix the garage/house roof for $350. On the metal house he determined the the metal flashing the joins the side porch to the house was not deep or wide enough. He constructed a metal flashing over 15' long and inserted it under the metal roof proper. The flashing constructed needed to match the color of the roof (Patriot Red).
I am deeply grateful that Drew made time to determine and fix my problem as my tenant concern (and houses) are a top priority to me.
Also kudos to Jeannie (scheduler) for being kind and patient in helping me.

We purchased the roof tune up which came with the $100 credit. Given that the roof tune up was already included, it surprised me how much the repair around the chimney cost given that we also had the $100 credit. I was also disappointed that while during the estimate I was shown pictures from the roof of things that needed to be fixed, I was not shown any pictures after the work was done to see how it was actually addressed. Our house is a 2-story so it is difficult for me to gain access and check it out myself.

Pretty much all around they were good but I did find that I had one minor problem with them.  Overall I thought their response and the way they went about their work was very good.  Actually I called them back recently may be two months ago regarding the roof.  The owner himself came out and handled the problem so that was very good.  He came out on a weekend and I even called him back and said that I didn't think that it was even his problem but he said he will still come out.  He got up on the roof and it was actually the stack for my gas water heater that had blown off.  He fixed it and made a comment that when I bought his roof, I bought him for life.  He was very good and a very nice man.  They came in with the best price.  The roof was very well done.  It wound-up being a two day job and they told me they will be back but I wound-up having to call them because they didn't show up.  It would have been okay with me if they had to call me back and say they had a problem on another job which they didn't think was going to take that long and let me know.  They said they would get here and did it when they said they would.  The person in charge and the whole crew were pretty good.  I would recommend them to anybody and I thought they did an outstanding job.

Purchased the 'Roof Tune-Up' for $77 on Angie's list. Was supposed to be a value worth of $200 of services, but only received an additional quote of $184 (in addition to the prepaid $77. The team came out with a caulk gun and a leaf blower and spent 30-40 minutes and were done. So the value of promotion of $200 services plus I paid an additional $184. Pretty expensive caulk!

Please see above.

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Contacted numerous roofers to get an estimate on having our roof replaced. Some could only come out to provide an estimate during the day, which would require us to take time off for work each time. Drew was very flexible and able to come out late in the afternoon to inspect my roof and provide an estimate and he arrived on time.
He was also the only roofer who provided additional information on solar vents, brochures, warranty information, possible rebates or tax credits,.... a full packet of information. Some other roofers only gave a ballpark figure and nothing in writing and wanted large deposits up front.  
His office was very friendly when we called with additional questions after his initial visit and got back to us with answers to our questions within the hour.
Drew came out a 2nd time to bring a sample of shingle and go over proposal in more detail with both homeowners and discuss when we could schedule roof to be replaced. He provided proof of insurance and his staff has responded very quickly when it comes to providing information to us.
He also didn't ask for a large deposit up front before the work begins and we found his payment schedule to be very reasonable.
We got several prices- some that were much higher and one that was lower, but for all of the work that needs to be done, which includes both a shingle roof and a flat roof, we feel the value of what Drew Roofing offers is very good and the level of service we have experienced to date has been excellent.
We will provide an update once the new roof is completed.

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Scheduling was not an issue but responsiveness after the visit is.  We were to have an email with the cost of repairs right away.  To date no response and follow up emails are not answered.  With the lack of response I have no confidence that the job would be done in a timely manner.  I

I bought a simple roof repair leak and ended up paying $450.00 for various unnecessary repairs at what I viewed as too high of a price. The original repair that I requested was not fixed. I would not recommend this company to others.

Drew inspected our roof in May 2013,we were leaving in a few weeks to go North,so the work was completed after we left.
.I liked Drew, I think he treated me fair and he told me the roof should be in good shape for several more years now that he has finished the job. We have no leaks.

I had a leak in my roof where the pitched roof meets a flat roof covering my patio. I had several roofing companies give estimates to repair this leak. The estimates and proposals I received were quite different with regard to price and approach to fixing the leak. The prices ranged from $320 to focus on the leak repair to $2000 to basically replace a rather large section of the roof. Drew was the only roofer who focused specifically on the leak and gave an estimate that was about a third of the price of the nearest competitor. Drew and his entire team were very prompt and responsive and his office had very good follow-up. Ironically, I received a bill in the mail for the $320 on the same day as we had a very heavy rain storm. I was more than happy to send payment as there was no sign of any leaks! I would certainly use Drew Roofing again and they will be my first call when my entire roof needs replaced in a years.