Real Time Relocation, LLC

First they arrived with no tools or any boxes for the TVs and artwork they were contracted to pack. I was told by Nick, the manger that if there was still room on the truck, id be able to put more things on. Not true once they put stickers on the things on your inventory ..they would not even put in a small speaker. I got my things 3 days later after paying. I got a call from the delivery guy at 10am to advise me he would be here in 2 hours. He arrived at about 6pm. The only things that was not damaged were the clothing. Both my 55 and 65 TVs were smashed. One of my paintings had puncture marks on the canvas. I can understand some things damaged but not almost every single thing. To add insult to injury, when I called C.S. when I saw all my things treated like garbage, and Sam who answered the phone told me it was too late to be calling. The next day in the afternoon, Stephanie finally calls me back only to send me a link and wash her hands of everything. No accountability, too bad so sad.

One member of the moving crew â forcedâ items apart (speaker stands, desk) rendering them unusable. Glass lamp shades were not handled properly resulting in breakage of three of them. Upon delivery, boxes were stacked 3 and 4 high with fragile items (clearly marked on boxes) on the bottom.

The week of the move, I was hit with new charges and false information. I was told that taking some items off would decrease pricing, however; when the movers got here they said that the price would not change. Horrible experience, will not be utilizing them again.

It was great

This was my first experience with a mover, and I should have heeded the warnings I was given. I moved from Florida to North Carolina and had a specific move date of October 12th. In my first conversation with their salesman, I was told that if I gave my furniture 5 days in advance, there should be no issue. So I said, that is no problem. We organized the pickup to be on October 7th so they had sufficient time to handle the logistics of drop-off. Then when I called again to give my deposit, I asked again to be doubly sure that they could deliver on the 12th. Suddenly, the salesman was a bit nervous to say yes. He got me the owner on the phone who was saying that he could not guarantee the 12th, because what if a storm came through or what if there was bad traffic, etc? Of course, I understand that things happen. But within reason, I wanted to be reassured that unless there were extenuating circumstances my move would be delivered on the 12th. The owner affirmed that this was the case. Fast forward to October 4th/5th when they call to do a QA check, basically making sure that you are still bringing the same items, etc., I once again asked to make sure that everything was in line for the drop-off. The gentleman told me I would need to check that with Stefanie, the logistics manager (not sure if that is her title, but that is what she does.) I would have to wait for Stefanie to give me a call. Stefanie does call me the same day, which is probably the only good thing they did the entire move. The pick-up went as planned, but now she was telling me that the drop-off could not be guaranteed AT ALL. She was saying my delivery was the first in the truck to be dropped off and could arrive BEFORE the 12th. Uh, what? I would not even be in North Carolina before the 12th. Both the salesman and owner knew that. So I pushed back and said that was unacceptable. If the items got to NC before I did, she told me that they would have to be LEFT IN STORAGE and picked up the next time that they had a move in the area. She let me know that could be days or weeks later. When I continued to push back and tell her this was ridiculous, she then confirms that she will do whatever it takes to get my things delivered on the 12th even if she has to pay the drivers out of pocket. They pick up my items on the 7th. I leave Florida and arrive in North Carolina on October 12th around 8 AM. I was told that the window for delivery was 8 AM-8 PM on the 12th. I understood that they could not give me a more specific window. And the mover would be calling sometime on the 12th with an estimate for when they would arrive. I get the call, and he tells me that they should be arriving in the afternoon between 1 PM and 5 PM. No problem sounds great. I hang up. 4 PM, still no movers. Now I get another text from the mover letting me know that they are in New York and have not left yet. I was told 7 AM - 10 AM. Here comes 10 AM, and in comes ANOTHER text. They had to pick up a different move, so they would not be arriving until after 8 PM. In other words, the company prioritized another move over my drop-off. That is not extenuating circumstances. That is just selfish and completely out of line. After calling Stefanie, she is completely nonchalant about it and simply says that in the email she sent, she DID say 10/12 or 10/13. So I ask to speak to the owner who lets me know this was a second company that scheduled the pick-up. The owner agreed that it was not acceptable and he said he would be calling the other company to get me compensation. Now it is October 17th, and with the move delivered, they do not care to give me decent customer service anymore. I have not heard from them. When you set up everything with them, they will seem very attentive and caring, and flexible. They are none of those things.

I cannot say enough positive about my experience. The furniture was moved carefully and quickly, and the movers were thoughtful and understanding. I would definitely hire them again.

They did a great job. Although there was a mix up with the time of my move, the issue was clearly communicated and quickly resolved. The three movers worked very quickly and were able to get everything loaded in less time than estimated. All of my furniture was carefully moved and nothing was damaged. Would definitely use again for a future move.

They got me moved in and out quickly for a reasonable price and without damage to any of my items! They even wrapped my velvet sofa as to not damage it during the move, which was awesome. He was also quick to respond to all my questions. I would definitely use them again.

He and his friend were punctual in responding to my inquiry, and in showing up at the designated time. They took great care in wrapping my dining room table to be moved to another location. Very nice young men. I would highly recommend their service! Good value!

He was so prompt and flexible for a really complicated move. On time, fast workers, he followed directions to the letter. Will be using him again and telling others he is great.

He was fantastic! Very professional and prompt with all communication and with the job itself. Move of appliances was done swiftly and safely with care throughout.

They did a nice job moving our bedroom furniture out and back in again for a hardwood floor installation. We had a very hard bed to take apart and put back together.

Couldn t have asked for a better crew to help us unload after our 400 mile move. Great company and great help!!!

The guys scheduled really quick. They came out and moved a cantilever umbrella and a firewood hutch for me. Super nice.

They responded to my request for moving and unloading furniture and boxes. Within a couple of hours they arrived and did a great job in handling our things. I would recommend you guys again and again! Thank you for everything.

He and the team were great for my move. They were very careful with everything, pleasant, and quick. I'd definitely recommend.

This was amazing. Helped out with the move from start to finish. Super responsive, reliable, and efficient. 10/10 experience.

Hands down the best decision I ve made to hire them for my moving needs. I had a small amount of furniture I needed moved from my apartment into a storage facility, and he and his team member knocked it out extremely fast! They were super efficient, communicative, respectful of my items and time, and a huge value. I'll definitely be contacting them again in the future when I need to move my things out of the storage unit! Thank you!

Very short notice, but they made it happen. For my situation, much too expensive, but customer service was on the ball & constant through delivery - only took 4 days from Florida to SC. Fees for every service have skyrocketed bc of the pandemic...so I still give them 5 stars. Highly recommend!

These guys were great, got the job done and were on time and made the move enjoyable. Such great guys, I will use them again.

Friendly people, prompt response to request and was available at a time convenient to me. Greatly appreciate it!!

They rocked our move for us! They were fast, efficient, friendly and a pleasure to have around during our move. They even stayed to help us assemble beds at our new home so we could get our kids settles into their new bedrooms and to bed at a reasonable time. Bonus was their pricing was excellent for the service we received. Highly recommend this family owned company!

I had a great moving experience with Real Time Relocation. They were super professional, took care of everything, and were a pleasure to be around. Highly recommend!

These guys were awesome!!! They did a great job...highly recommend them...communicated with me every step of the way. Friendly made this move easier...

They communicated very well, we’re punctual, kind, and quick. I would recommend them to anyone for a move and plan to reach out for future moves. They were great!