Response for an estimate was quick and work was performed when promised. Company selected had lower estimate. Communications with installer was lacking as installer was not made aware that sill needed replacing. Home owner supplied replacement wood for sill to help expedite installation. Interior window trimming was completed initially, but exterior trimming was not completed for two weeks. End product looks great. Window appears to be high quality. Communications between company and home owner and installer could have been better. Given over all quality of the installation, the home owner would consider selecting this company for future work.

I wouldn't even give them an F-- I'd give them a Z-minus. After the salesman explained what would be done, we could never get in touch with him again. We contacted the owners, and they were extremely condescending. They have our check in hand, and excuses by the tongue. Their excuses were even conflicting.

Company had several no show appointments, and once they did show, they weren't on time. Called office on missed appointment and each time was told driver was on the way. On fourth call, admitted he was just loading the truck (2.5 hours later). First installer removed windows then realized he left replacement window and had to go back to office to retrieve. Original sale/install date was 3/31/2004, by the time they got it right and replaced windows they cracked on install, finished on January 30, 2006 - not really acceptable from a customer service standpoint. Three times tech came out to replace a window damaged on install, one came without anything, and two came with incorrect size of window to replace. Company stated some issues with them moving business addresses and changing of employees. Windows are very nice and pretty good price, if you can deal with everything else. If they can get service/install in line, might be great value.

The salesman, Mark, was on time for an estimate. After ordering, there was a problem with a large window, and the owner came out to discuss changes after the permit was kicked back. I opted for a plan the owner suggested, and I am pleased I did. The windows were ordered, and I received a call approx 2 weeks later to schedule installation. Ray was the installation technician who was on time. I was thoroughly pleased with his work. Ray was extremely polite and professional. There are higher quality windows on the market but after receiving 4 estimates, I chose Window World based on price and guarantee. This franchise has been around over 10 years and the window manufacturer has been much longer. I consulted the Better Business Bureau and noticed that all complaints were satisfied. The sliding glass door exceeded my expectations. Nice job to Ray for the great installation. I ordered fabric shield for hurricane protection, and I will write a separate form when the product is installed.

I ORDERED 12 PANE WINDOWS, THEY ORDERED 16 PANE WINDOWS. I HAVE BEEN CALLING THEM FOR TWO WEEKS, THE SALESMAN CALLED YESTERDAY AND SAID HE HAD NO IDEA I HAD BEEN CALLING THE OFFICE. THE QUALITY (WORKMANSHIP) OF THE PEOPLE WHO INSTALLED THEM WAS POOR, THERE WERE UNNECESSARY GAPS, ETC. THEY DID THE JOB FAST, BUT NOT WELL.