Hummel Tire And Auto

Went to Hummel because it had what seemed like good ratings. My son’s car was flooded, thus at Hummel for repair. The service person Kim started out aggressive and down right rude. Finding additional damage instead of contacting our insurance, she called my son demanding we pay. I told her, I will speak to the insurance. Done deal insurance said no problem we’ll pay. Today Kim called saying the car was ready. When we arrived to pick the car up and pay our deductible, Kim refused to release the car without Progressive’s check. At no time during the repair process (a week and a half) did Kim say, they would not release the car until Progressive Insurance paid. I’ve never had this experience, my insurance “Progressive” said they would work direct with the repair company. The  insurance adjuster, Michael spoke with Kim several times throughout the process. He said she never mentioned not releasing the car until Hummel received Progressive’s check. I too had not experienced this manner of doing business during an insurance claim. We provided Kim with documentation showing the checks were issued to Hummel and written in the correct amount/s. She still refused to release the car. I am disabled, yet by her aggressive and ruthless demands, I was forced to drive to Progressive in Oldsmar Florida, 21 miles away. I had to bring back a check or she would not release the car. We met her demands. My son just drove off the lot a couple miles down the road the engine like came on. He took the car back, Hummel is now saying it’s the O2 sensor, and that’s not included in our claim. Michael with Progressive specifically told Kim yesterday to replace all needed parts, Progressive would take care of it. I don’t understand why Hummel didn’t test drive the car before calling to say it was ready. Not professional and Kim’s aggressive treatment of any person, especially a disabled person is down right deplorable. FYI called Progressive they are paying us direct to speed up the process, my son is there now waiting for his car to be repaired again.