Authorized Rainbow Vacuum Sales & Service

It went real well

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When I was in high school, one of our neighbors had a son who had a terrible allergy, and she had one of these vacuum cleaners to keep her carpet in good condition for her son. I was working for her for a while, and I started using her machine. It was about twelve or fifteen years old at that time and it still was working great, and her carpet which was white and about ten years old, looked brand new. She showed me how to use it, and every time I did, I was just astounded by how well it worked, and I could basically vacuum anything, and there is no dust kick-up because it puts the dust in water. When we first moved here, we went to a home show, and there was a promotion, offering a chance to get a free vacation for a demonstration. They came to my house to do the demo, I recognized the name of the company, and I found out that they don't sell their machines in malls or stores, the only way I could buy one was for them to come to my house and do a demonstration. Our house was the first house we had that was completely carpeted, and I was wondering how we were going to keep the carpeting clean. After they had done the demo, when we found out the price which was $1649, I realized that we couldn't afford it, but the lady who gave the demo told us that we could start doing demonstrations for them and that way we could work off the debt of the vacuum cleaner. So I started doing the demonstrations with a group of people who would go to these different events to get clients. The group was a family consisting of a married couple and their daughter, daughter in law and one other person, and they had other employees. They would screen the listings of the demonstrations which were coming up, and they would keep for themselves all those that were within close driving distance or those in affluent neighborhoods. All those that were in trailer parks, or those that absolutely didn't have the means to purchase these machines, they would give to us. I had to sell at least five machines to just qualify to get my machine. We would drive an hour or an hour and a half to the middle of nowhere, to people who had absolutely no possibility of buying a machine. It practically destroyed our vehicle because we had to go to these places where the roads were terrible, or where there were no roads at all. We had to replace our tires, replace the suspension, and it ended up costing us a little over $2000. They would do this to every new person coming in, because they knew that they would get new recruits every couple of weeks. People would just quit, and pay for the machines themselves somehow, because they didn't want to deal with the abuse. But we had to stick with it because we had no other means to pay for it at the time. My husband had autoimmune disease, and it was really, really hard on him. The people that are living in this area and representing that company are terrible. The other thing that I don't particularly like is that if I have a complaint about somebody that is selling for them, it's impossible to get hold of somebody from the parent company. We tried to get hold of the company to see if there was something we could do to get away from these people, but they were the only reps in the area, and there was no other way of contacting the company. I think they really need to update their service model. We have the complete warranty on the machine, but if I can't find a rep in my area to take it back or to deal with, then what should I do to get hold of the company? But the machine we have had now for the past six years is still working fantastically, and I wouldn't ever trade it in for anything. The only drawback of the machine other than the people that are representing the company, is that any fine grained powder can clog up the machine and it shuts down to protect the motor.

This is the second Rainbow I've purchased for myself. Twenty plus years ago I purchased my first one. My carpet was off white and had traffic patterns. Using the Rainbow cleaner and vacuum literally SAVED my carpet! I have moved and have white carpet again. The only way it stays white is because of the Rainbow. They are FANTASTIC vacuums.