Super Service Award winner in 2013, 2014, 2016 and 2017. We have been in Business in Brevard County since 1985
Countertops - granite, quartz, onyx, silestone, caesarstone, zodiaq, LG viatera, pompeii quartz.
Yes
Yes
5%
Number of Stars | Image of Distribution | Number of Ratings |
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94% | ||
0% | ||
3% | ||
0% | ||
3% |
"Thank you, I always try to do my Best"
"My Response: The Customers are a very nice elderly couple. We installed the Countertops and sink and they were very happy. The following day a received a call from the Customer around 4:30 pm who told me the Plumber she hired told her that the Drain Opening in the Sink was ¼” too large and that was the reason the sink was leaking. I immediately called my Plumber and the Sink representative and was assured the size of the drain hole was a Standard correct size. I went to their house around 5:00 pm the same day with a new sink to see what the problem was and to rectify the situation. The Customers and I measured the newly installed sink drain hole and compared to the new sink, they were the same. I checked underneath the sink and could see a small leak around the drain washer underneath the sink. To make the customer happy I offered to come back the following morning to replace the sink because it was getting late. The Customer told me not to replace the Sink the next day because the Plumber was coming back with a Larger Drain to rectify the situation. The Customer called a day or so later and told me the Plumbers son came over instead to inspect the problem and he found a crack underneath the sink close to the drain. We at no Charge came back and replaced the Sink expediently. I never blamed the Plumber but assured the Customer that the Drain hole opening was the correct size and there was some other issue. I offered to replace the sink the following morning, then replaced the sink when the crack was found. There is a good chance that the sink was defective and also a chance that it was cracked when the Plumber installed the Drain. I wish this was a perfect world and we never had any issues, I have no control over the manufacturing of the Sinks I sell. I do not know what I could have done except for what I did to make the Customer Happy"
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Monday: | 9:00 AM - 2:00 PM |
Tuesday: | 9:00 AM - 2:00 PM |
Wednesday: | 9:00 AM - 2:00 PM |
Thursday: | 9:00 AM - 2:00 PM |
Friday: | 9:00 AM - 2:00 PM |